Customer Service Sales

Terena Morris Caiazzo

*** ***** **. **********, ** 37037

615-***-**** *********@*****.***

CAREER OBJECTIVE

To obtain a position that will allow me to utilize my educational background as well as my strong

organizational and interpersonal skills.

EDUCATION

UNIVERSITY OF CENTRAL FLORIDA

Orlando, FL

Master of Nonprofit Management, December 2005, GPA 3.6

Master of Public Administration, May 2005, GPA 3.6

Bachelor of Arts, Psychology, December 2001, GPA 3.5

PROFESSIONAL EXPERIENCE

Self –Employed

Orlando, FL

Virtual Assistant January 2006-

present

Work from home part-time creating spreadsheets in Excel to track expenses and invoices

Analyze market and identify opportunities.

Multitasking, organizing and excellent customer service are highly utilized skills.

State of Tennessee

Nashville, TN

Eligibility Counselor June 2005-

December 2005

Determined eligibility of TennCare appeals.

Worked with a variety of professionals in a high-paced environment.

Interpreted policy and dealt with constant policy updates.

Worked on a proprietary system.

Dealt courteously with those awaiting decisions regarding their appeals.

University of Central Florida

Orlando, FL

Graduate Assistant August 2002-

May 2003

Assisted faculty and staff with office and human resource duties.

Researched a variety of subjects for faculty.

Communicated effectively with faculty, staff and students.

Helped determine new hire placement.

Prepared faculty and staff for presentations and events with clerical support.

Data input, filing, typing, phone etiquette and answering students’ questions were routinely performed

tasks along with other assorted duties.

Mark Travel Corporation

Orlando, FL

Reservation Sales Agent November 1998- September

2002

Provided customer service and sales skills for incoming calls for vacation reservations.

Analyzed problems and anticipated people’s needs.

Utilized p.c. skills to improve the quality of the customers’ options and to provide appropriate

feedback.

Appropriately maintained clients’ private account information.

Communicated with a wide variety of clients, departments and other professionals.

Dealt tactfully and effectively with difficult customers.

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