Customer Service Representative

D ELONYA GILLARD

***** ******* **** ***. *** • 310-***-**** • ********@*****.***

OBJECTIVE

I would like to work as an Administrative Assistant or a Clerical Clerk utilizing my education and training.

SUMMARY OF QAULIFICATIONS

My education and work experience has provided me with the skills needed in order for me

to work as a professional employee for any company.

• Dependable and reliable

• Excellent customer service skills and good phone etiquette

• Interest in maintaining good working relationships

• High energy, self-motivated, communicate effectively

EDUCATION

Bachelors of Science in Criminology at California State University, Fresno 1997 - 2003

Graduated in December 2003

WORK EXPERIENCE

Los Angeles Unified School District Los Angeles, CA 2010 -

Present

Early Education Center Aid

• Assist teachers with preschool children at the Early Education Centers.

• Prepare writing lessons and set up in classroom learning modules.

• Facilitate and lead children in group activities.

• File paperwork and art projects; make copies

• Interact and supervise the children on the playground.

City of Los Angeles, Wastewater Collections Division Los Angeles, CA. 2006 - 2007

Exempt Clerk Typist

• Organized and filed invoices, updated spreadsheets using Microsoft Excel

• Filed, faxed, scanned and copied documents, answered multiple phone lines,

• Researched employees’ disciplinary files and distributed incoming office mail.

• Reviewed invoices for accuracy and signed them to process for payment.

• Updated the database using Microsoft Access

Transportation Security Administration Fresno, CA. 2005 - 2006

Transportation Security Officer

• Screened passengers and their luggage at the security check point

• Verified the passengers ticket information

• Maintained a level of security at the airport so no one entered an unauthorized area

Bank of America Fresno, CA. 2004 - 2005

Customer Service Representative

Learned the dynamics of working in a fast paced and noisy environment.

• Resolved customer disputes about their account information.

• I nputted and updated customers information into the computer database.

• Researched customer account information and performed data entry.

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