Customer Service Sales

**** ******* ****** ***** *****, FL ***** 786-***-**** **.********@*****.***

Nate Sehgal, BBA

To utilize the multitude of experience in marketing, sales and customer service skills in an

OBJECTIVE

institution where I can maximize the company’s growth, and represent the company to its

clients in the best way possible. Results driven self-starter with ability to work well in

teams; interested in continuing to expand on my skills and experiences, take on new

challenges, and grow with my employer.

BACHELOR OF BUSINESS ADMINISTRATION, MARKETING AND SALES, MINOR IN

EDUCATION

FINANCE, Ave Maria University, Ave Maria, Florida May 2014

Degree in Bachelor of Business Administration, Marketing and Sales, Minor: Finance

• Ave Maria Academic Scholarship

• Paul Sands Memorial REIS (Real Estate Investment Society) Scholarship

• Studied Organizational Behavior, Project Management, Business Processes, Sales

and Marketing, Entrepreneurship, and Accounting

ROBERTS WESLEYAN COLLEGE, ROCHESTER, NEW YORK Jan 2009 – Dec

2010

• Received Full Men’s Basketball Scholarship

• Recipient of Roberts Wesleyan Academic Canadian Grant

• Member of “SIFE” (Students in Free Enterprise) Business Leaders

• Studied courses in Customer Relationships, Business Administration/Development;

Computer Applications for Business; Business Mathematics; and Economics

NATIONAL ACCOUNT EXECUTIVE, MED-PRO DISTRIBUTORS LLC

EXPERIENCE

Oct 2014 – Present

• Establish long-term relationships with hospital buyers and pharmacy techs by

implementing strong sales techniques and understanding the needs of patients

• Coordinating shipping and availability of stock with procurement team, ensuring

pharmaceuticals arrive in timely fashion

• Utilizing VTiger software by recording notes via calls with accounts, organizational

purposes, phone history, purchase order confirmation, strong communication between

buyers via outgoing/incoming e-mail

• Strategizing with senior executives to ensure best approach when analyzing drug

shortages for present and potential clients

• Adapting to drug market conditions and helping hospital fill the gap when they suffer

from shortages by implementing gained knowledge by analyzing market trends

SALES MANAGER/MARKETING DIRECTOR, FITNESS INTERNATIONAL LLC

June 2014 - Sept 2014

• Demonstrate successful procedures when handling telephone inquiries potentially

leading to effective closing

• Consistent improvement of club sales and operations through effective planning,

implementation, use and exercise of independent judgment and discretion in

determining how to best maximize profits, contain costs

• Using strong ethical tactics when pursuing potential registration(s) and keeping a very

helpful reputation by putting clients first

• Assist senior and executive planning for promotional events and execute sales onsite

• Process memberships for newly registered clients utilizing software for payment and

providing a clear explanation of guidelines

• Successfully completed sales training course with perfect scores and helped train new

reps under my wing with supervision from senior positions

MARKETING RESEARCH PROFESSIONAL, CRE CONSULTANTS

Summer 2012

• Conducted demographic research in the local area in order to compile a corporate

database of prospective clients in the industrial real estate market

• Provided senior management and executives detailed presentations articulating

recommendations on marketing techniques and tactics we should use based on

findings in local market reports I prepared

• Worked in teams on directed marketing campaign deployments/projects, to reach our

target audience

CUSTOMER SERVICE REPRESENTATIVE, COLEMAN CANADA (JARDEN

SOLUTIONS)

Jan 2011- Dec 2011

• Successfully led inbound callers to ‘one-call’ resolution. Corporate initiative was to

have all issues resolved on the first contact from the client

• Provided client support with billing and porting, and other account related issues

• Utilized SAP ticketing system to draw and record consumer warranty orders on a daily

basis which included full detail to track client issues

• Submitted Conclusive reports based on findings to upper management with detailed

metrics, and suggestions to increase efficiency in handling client issues

RESEARCH AND SALES ANALYST, A.S. MACHINING

Jan 2011- Dec 2011(Evenings and Weekends)

• Directed clients with equipment conflicts, and worked with vendors to resolve client

issues

• Ability to answer clients questions or provide information they were seeking in order to

close the deal on month-to-month service and support contacts

• Coordinate and track logistical requests and ensure on-time delivery

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• Closed deals with over 100 clients to meet sales targets and objectives

• Converted multiple one-off service calls into annually contracted clients

• Fulfilled company customer service certification training program

• Successfully completed sales training program

CUSTOMER CARE REPRESENTATIVE/ ADMIN CLERK, MORTGAGE ONTIME INC.

Jan 2008 – Dec 2008

• Liaison between Sales agents and practicing lawyers, to enable our sales team to

execute deals with greater efficiency

• Managed relationships between borrowers/vendors and lenders/clients, eventually

boosted sales with vendors

• Daily consulting with appraisers, to provide clients with detailed property reports

defining their property value

• Gathered customer information in order to submit applications to credit bureaus, for

credit reports.

• Responsible for summarizing credit reports for corporate clients

• Strong understanding of marketing communications principles and strategies

SKILLS &

ABILITIES

• Advanced knowledge of event planning using experienced methods

• In depth software knowledge: SAP, Microsoft Office, VTiger

• Proficient in meeting sales targets

• Quick learner with ability to adapt to market demands

• Excellent written & verbal communication skills, with proficiency in Hindi, Punjabi, also taking

Spanish language courses

• In depth experience with product/service development

• Outstanding customer service and reliability

• Proven time management and organization skills, work well under pressure

• Proven analytical, negotiation, and problem-solving skills

• Brampton Raptors Basketball MVP

ATHLETIC 2005,

ACHIEVEM 2007

ENTS

• Eastern Invitational All-Star

2006

• Five Star Basketball Camp Orange-White Classic All-Star

2006

• GTA Black History Tournament Champion and MVP

2005

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• David Preston Memorial Basketball All-Star

2005

• Brampton Raptors Basketball Defensive Player of the Year 2003,

2004

• Brampton Raptor’s Coach’s Award

2004

• Varsity Basketball Camp Coach's Award, 4 MVP's 1997-

2002

• Ontario Basketball Provincial Champion, Hustle Award, MVP

2000

Ball Over All Basketball Tournament/Camp Founder 2013-

VOLUNTEER

Present (Held Annual Tournament and Camp)

EXPERIEN

Member of REIS (Real Estate Investment Society) 2012-

CE

Present (Attended Monthly Meetings)

FAM Events Coordinator 2012-

Present (Successfully Directed College Events for University)

Brampton Raptors Basketball, Coach & Youth Leader 2005-

Present (Attended Annual Summer Camps)

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