Robin Simpson
North York, ON M3A 1R2
Tel: 416-***-****
E-mail: ****************@*****.***
Competencies
. Results oriented
. Development of others/succession planning;
. Provide impact/influence
. Familiarity with medical terminology
. Teamwork and engagement
. Ability to work efficiently and independently
. Managing/leading change.
Work History
Assistant Manager September 2014 - April 2015
Ricki's (Store #276 & #419(
. Operations: assist store manager to achieve profit goals by business
metrics;
. Identifies and analyzes problems, makes sound decisions and takes
appropriate action in a timely manner;
. Prioritizes, meets deadlines, and manages time effectively and
efficiently;
. Controls inventory shrinkage by ensuring all operations an d record
keeping standards, and policies and procedures are followed; and any
internal theft suspicions are communicated to Store Manager and
Business Development Leader;
. Maintains store operations standards by ensuring accurate, timely
processes;
. Provides timely and regular communication with store manger on all
aspects of the business;
. Practices two-way communication;
. Leads by example;
. Train and develop associates to become productive sales associates and
promotable candidates;
. Maintain brand integrity through visual planning.
Front End Manager May 2012 - May 2014
Wal-Mart Canada Inc. (Store #3053)
. Responsible for scheduling all associates for front end;
. Monitor front end;
. Complete all associate evaluations
. Supervise 60 to 70 front end associates ;
. Communicate and respond to customers' requests for information,
service or complaints;
. Ensure telephone etiquette is consistent and professional;
. Ensure that cash registers are fully stocked and ready for business;
. Monitor and research all cash long and shorts;
. Review operational reports (voids, suspended transactions, discount,
attendance tracking);
. Ensure consistent excellent customer service and experience at the
front end;
. Member of the safety team: responsible for meeting notes and
fulfillment of necessary tasks.
Wal-Mart Canada Inc. (Stores 1700 & 3159)
Cashier, Customer Service Manager, Department Manager, Lead Customer
Service Manager
September 2009 - May 2012
Legal Assistant - Litigation Float
Dutton Brock LLP June 2004 - March 2008
. Practice: Defence, Tort
. Counsel: Richard Hepner, Partner
. Duration: Maternity Leave
. Organize daily priorities;
. Review and respond to incoming correspondence and documentation;
. Meet with counsel daily to discuss upcoming issues and
responsibilities;
. Preparation and filing of all court documents;
. Prepare for all mediations, arbitrations, pre-trials and trials (along
with all necessary reminders)
. Attend to all schedulings
. Keep all multi-counsel charts regarding availability, preferences, etc
on each file up to date;
. Responsible to follow up with all junior counsel, law clerks and
students have completed all assignments from Mr. Hepner;
. Keep office organized along with files.
Legal Assistant - Litigation Float
Torkin Manes Cohan & Arbus LLP June 2001 - June 2004
. Practice: Sexual Assault Litigation
. Counsel: Loretta Merritt, Partner and Litigation Dept. Head
. Duration: Maternity Leave
. Conduct initial client interview (usually over the phone)
. Open file; prepare all opening correspondence (client, students,
clerks and ministries)
. Prepare and file all court documents (Ontario Courts, FSCO and Small
Claims)
. Attend to all schedulings;
. Make all necessary travel arrangements;
. Book appointments, Examinations for Discovery, Mediations and
Arbitrations at various correctional facilities throughout Ontario;
. Ensure all files are neat and organized and up to date
Personal Injury Litigation Work History
. Legal Assistant to Lisa Trabucco Iacono Brown LLP 1999-2001
. Law Clerk to Joseph Falconeri 1998-1999
. Legal Assistant - litigation float Thomson Rogers LLP 1998
. Legal Assistant to Todd Reybroek Lofranco Sabetti Daly LLP 1994-
1998
. Legal Assistant to Daryl March Gluckstein Neinstein 1991-1994
. Legal Assistant to Louie Reznick Levinter Levinter Reznick 1988-
1991
Patents and Trademarks Work History
. Legal Assistant to Stephen Beney Weldon F Green 1985-1988
Education and Professional Development
. Centennial College, Event Management Post-Graduate Certificate Program
2009/2010 - Graduated with Honours - Courses: Festivals and Event
Management Research Practicum I & II; Site Logistics; Risk Management;
Event Marketing; Volunteer and Team Building Communications;
Sponsorships & Budgets I & II; Networking & Industry Relations;
Creativity & Innovation; Greening Your Event; Communication & Media
Planning.
. George Brown College - Legal Assistant Course 1986 - GPA 2.88
. POWER Program - Ontario Government, OWCC 2009
. Roland & Romaine Performing Arts Studio - Tap, Jazz, Ballet, Ballroom,
Musical Theatre - Producer, Choreographer, Supervisor, Teacher, &
Student
. Attitudes Dance & Performing Arts - Tap, Jazz, Ballet, Ballroom,
Musical Theatre, Step Aerobics - Teacher, Student
. Body Alive Studios - Cardio Rhythm and Step Aerobics under tutelage of
Clarence Ford
. Stephen Leacock Collegiate Institute - Honour Graduation Diploma
. Microsoft Word 2003 3 day course
Certifications and Memberships:
. Ontario Health & Safety Act - Joint Health and Safety Committee -
certified member with Wal-Mart
. Smart Serve Certification
References and Portfolio available upon request