Guest Service Associate
Resume:
Francis Ray Garcia
Baguio City, 2600
*******@*****.***
OBJECTIVES
To be part of an institution that would provide learning opportunities and
avenues for career development. Further, to have a stable career in a
company that would give me challenging tasks to develop my skills, talents
and competencies and in return I could share my capabilities and
dedication.
WORK EXPERIENCES
Guest Service Associate
Azalea Residences Baguio, Leonard wood loop, Baguio City
August 2013 to present
Position Summary :
. Represents the hotel to the guest throughout all stages of the guest's
stay.
. Welcomes guest by greeting, answering questions, responding to
requests.
. Registers guest by obtaining or con?rming room requirements, verifying
pre-registration, assigning room, obtaining information and
signatures, issuing guest room keys.
. Establishes credit by verifying credit cards or obtaining cash.
Front Desk Agent
Baguio Country Club, Country Club Road, Baguio City
May 2012 to August 2013
Position Summary :
. Represents the Club all throughout guest stay.
. Determines reservation status and identifies how long a guest will
stay.
. Helps guests complete registration cards, assigns rooms and
accommodates special requests whenever possible.
. Presents options and alternatives to guests and offers assistance to
their needs.
. Deals accurately to Members and Guests inquiries.
. Knowledgeable of the types of available rooms as well as activities
and services of the Club.
. Performs night audit.
. Receives deposits from guests. Assumes responsibility for any deposit
used in the processing front desk transactions
Business Center Attendant
Baguio Country Club, Country Club Road, Baguio City
January 2009 to May 2012
Position Summary :
. Attends to secretarial needs of members / guests (messengerial,
telephone, fax, computer, internet, photocopying and risograph
services).
. Assist Telephone Exchange section whenever needed.
. Submits monthly / annual reports. (Monthly sales report, Photocopy,
Risograph report, GOE(Gross Operating Expense) report)
Wait Staff
The Verandah Restaurant, Baguio Country Club, Country Club Road, Baguio
City
February 2008 - October 2008
PERSONAL DATA
. Date : November 1, 1987
. Place of Birth : Baguio City
. Age : 27
. Height : 5'9"
. Weight : 65 kg
CERTIFICATE OF RECOGNITION
. ZERO MEMO, ZERO INFRACTION
For the year 2010 - 2012
SEMINARS ATTENDED
. MANAGEMENT DEVELOPMENT PROGRAM
Training Center, Baguio Country Club
October 8 - 12, 2012
. PERSONALITY DEVELOPMENT
"Ladies and Gentlemen Serving Ladies and Gentlemen"
W.C. Forbes Ballroom, Baguio Country Club
February 7, 2011
. CUSTOMER SERVICE
Systems and Techniques
Training Center, Baguio Country Club
May 12, 2010
. CUSTOMER SERVICE
Handling Complaints
Training Center, Baguio Country Club
October 20, 2009
ACADEMIC QUALIFICATION
Tertiary: Bachelor of Arts major in Library Science
Baguio Central University
Bonifacio st., Baguio City
SY 2004 - 2007
Secondary: Baguio City National High School,
BCNHS-Rizal Annex
Pacdal Circle, Baguio City
SY 2000- 2004
Intermediate: Rizal Elementary School
Pacdal Circle, Baguio City
SY 1994 - 2000
REFERENCES
. Mr. Anthony R. de Leon
General Manager
Baguio Country Club
(074) 619 - 2050
. Ms. Caye Samson
Rooms Manager
Azalea Residences, Baguio City
. Mr. Mark Philip Malicdem
Night Manager
Baguio Country Club
. Ms. Michelle A. Carambas
Human Resource
Azalea Residences, Baguio City
. Mr. Larry O. Ribaya
General Manager
Crown Legacy Hotel
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