ROBERT JAMES ANDERSON

**** ******* ********

Virginia Beach, VA 23451

757-***-****

Email: aco1iz@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

• 10+ years related experience.

• Hands-on team member who is known for going the extra mile.

• Extensive analytical and problem solving skills.

• Strong organizational, planning, and time management skills.

• In-depth working knowledge of relevant computer applications.

• Excellent verbal and written communication skills.

EXPERIENCE

Administrative

• Highly skilled in drafting documents and communications.

• Proven ability to work independently, manage multiple projects and meet tight deadlines.

• Well versed in completing forms in keeping with company’s procedures.

• Highly skilled in maintaining paper and online filing systems for records and messages.

• Hands-on experience in responding to routine letters and emails.

• Dedicated and careful: High level of correctness and strong attention to detail.

• Demonstrated ability to reply and attach files to incoming messages.

• Proven ability to communicate general information in an accurate and customer-friendly

way.

• Answers all questions in a helpful, friendly manner assisting with completion of required

forms or providing information that was necessary to their needs. Receiving numerous

favorable customer reviews.

Customer Service

• Greeted clients and peers in a friendly and professional manner, quickly assessing their

needs and providing information or referral to appropriate resources.

• Answered all questions in a helpful, friendly manner assisting with completion of

required forms or providing information that was necessary to their needs. Received

numerous favorable customer reviews.

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• Resolved complaints in a timely and professional manner satisfying both customers and

the company. Able to maintain a calm manner to diffuse emotionally charged situations.

• Answered all phone calls in a friendly and professional manner, transferring calls to

appropriate person or assisted caller to their satisfaction.

Robert James Anderson 757-***-**** Page 3

Supervision

• Supervised paint removal and re-coating crews of up to 30 people on over 5

different areas of a Naval Vessel.

• Supervised Naval Limited Duty Office and First Lieutenant’s Office.

• Over ten years’ experience supervising Personnel Offices onboard USS Virginia

(CGN 38), USS Thomas S. Gates (CG 51), USS Kalamazoo (AOR 6), and USS

George Washington (CVN 73).

Training

• Assisted in developing training for Naval Database systems.

• Trained associates on new Naval personnel procedures, equipment, and benefits,

up to 100 personnel at one time.

• Trained associates on using hydro-jetting equipment and procedures.

EMPLOYMENT

03/13-12/13 Delivery Driver AutoZone, LLC.

08/06-05/11 Supervisor UHP Projects, LLC.

05/06-08/06 Data Entry Clerk CACI International

03/85-03/05 Personnel Supervisor U.S. Navy

EDUCATION AND TRAINING

• Bachelors of Business Administration – Management, Saint Leo University, August

2013 – April 2015

• Associates of Applied Science – Accounting, Tidewater Community College, January

2012 – May 2013 (Transferred to Saint Leo University prior to completion)

TECHNICAL SKILLS

• MS Word • Access

• Excel • Typing skills

• Outlook • Excellent spelling and grammar

skills

• PowerPoint

CORE COMPETENCIES

Robert James Anderson 757-***-**** Page 4

•

• Organizational and planning skills • Problem-solving

• Communication skills • Flexibility

• Information gathering and • Reliability

management

• Teamwork

• Decision-making

Contact this candidate