Customer Service Management
Resume:
ROBERT JAMES ANDERSON
Virginia Beach, VA 23451
Email: ******.*.********@*******.***
HIGHLIGHTS OF QUALIFICATIONS
• 10+ years related experience.
• Hands-on team member who is known for going the extra mile.
• Extensive analytical and problem solving skills.
• Strong organizational, planning, and time management skills.
• In-depth working knowledge of relevant computer applications.
• Excellent verbal and written communication skills.
EXPERIENCE
Administrative
• Highly skilled in drafting documents and communications.
• Proven ability to work independently, manage multiple projects and meet tight deadlines.
• Well versed in completing forms in keeping with company’s procedures.
• Highly skilled in maintaining paper and online filing systems for records and messages.
• Hands-on experience in responding to routine letters and emails.
• Dedicated and careful: High level of correctness and strong attention to detail.
• Demonstrated ability to reply and attach files to incoming messages.
• Proven ability to communicate general information in an accurate and customer-friendly
way.
• Answers all questions in a helpful, friendly manner assisting with completion of required
forms or providing information that was necessary to their needs. Receiving numerous
favorable customer reviews.
Customer Service
• Greeted clients and peers in a friendly and professional manner, quickly assessing their
needs and providing information or referral to appropriate resources.
• Answered all questions in a helpful, friendly manner assisting with completion of
required forms or providing information that was necessary to their needs. Received
numerous favorable customer reviews.
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• Resolved complaints in a timely and professional manner satisfying both customers and
the company. Able to maintain a calm manner to diffuse emotionally charged situations.
• Answered all phone calls in a friendly and professional manner, transferring calls to
appropriate person or assisted caller to their satisfaction.
Robert James Anderson 757-***-**** Page 3
Supervision
• Supervised paint removal and re-coating crews of up to 30 people on over 5
different areas of a Naval Vessel.
• Supervised Naval Limited Duty Office and First Lieutenant’s Office.
• Over ten years’ experience supervising Personnel Offices onboard USS Virginia
(CGN 38), USS Thomas S. Gates (CG 51), USS Kalamazoo (AOR 6), and USS
George Washington (CVN 73).
Training
• Assisted in developing training for Naval Database systems.
• Trained associates on new Naval personnel procedures, equipment, and benefits,
up to 100 personnel at one time.
• Trained associates on using hydro-jetting equipment and procedures.
EMPLOYMENT
03/13-12/13 Delivery Driver AutoZone, LLC.
08/06-05/11 Supervisor UHP Projects, LLC.
05/06-08/06 Data Entry Clerk CACI International
03/85-03/05 Personnel Supervisor U.S. Navy
EDUCATION AND TRAINING
• Bachelors of Business Administration – Management, Saint Leo University, August
2013 – April 2015
• Associates of Applied Science – Accounting, Tidewater Community College, January
2012 – May 2013 (Transferred to Saint Leo University prior to completion)
TECHNICAL SKILLS
• MS Word • Access
• Excel • Typing skills
• Outlook • Excellent spelling and grammar
skills
• PowerPoint
CORE COMPETENCIES
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•
• Organizational and planning skills • Problem-solving
• Communication skills • Flexibility
• Information gathering and • Reliability
management
• Teamwork
• Decision-making
Contact this candidate