Customer Service Manager

PATTI B. CRUMPLER

**** ******** ******

Cumming, GA 30041

Cell: 678-***-****

PROFESSIONAL EXPERIENCE

November 2009 - Stay at home mom

Present

May 2005 - Scientific Games - Alpharetta, GA

November 2009 Pricing Analyst

. Supported Senior Vice President of Sales and Sales

Team by providing the Gross Margin Analysis for

customer contracts

. Worked closely with the Sales Manager to provide

pricing for customer contracts and to ensure the

pricing is accurate.

. Created appropriate prize packs and conduct retail

analysis for the merchandise games and work with

Vice President of Merchandise to ensure margins

are met.

. Worked with Accounts Payable, Accounts Receivable

and Plant Accounting to process pull tab contracts

and billing.

. Special projects for Vice President of Operations

and Controller which include: Annual budget

reporting, inventory and redemption reporting, on-

hand inventory versus projected merchandise needed

for duration of game, etc.

. Coordinated with Grand Prize Fulfillment Supervisor to

include Grand Prize Trips in the Gross Margin Analysis.

. Responsible for entering contract and pricing

information into METAL upon contract execution.

. Responsible for monthly billing to customers based on

contracts.

January 2005 - Scientific Games - Alpharetta, GA

May 2005 Project Manager

. Managed inventory and financial reporting.

. Provided customer service to the MA Lottery

. Created & Managed customer service "Nature of Calls"

worksheets.

. Managed Marketing Budget vs. Actual report.

. Managed redemption reporting.

. Created & managed bi-weekly Prize Pack Redemption Report

showing % of total of prize pack choices.

. Processed bi-monthly billing from Global, our

fulfillment house. Reconciled & performed analysis of

actual versus rated billing.

. Managed UPS deliveries of prize packs by downloading

daily files of delivery exceptions (2nd & 3rd delivery

attempts) & forward information to our call center to

inform winners.

. Responsible for ordering MA merchandise and tracking on-

hand merchandise versus fulfilled prize packs.

September 2004 - Cendian Logistics. Atlanta, GA

December 2004 Cost Analyst - Contract Position

. Created & implemented new process for duplicate

hold invoices. Analyze data provided and

determine action for duplicate invoices. This

analysis requires using the tools Oracle/170 &

GC3.

. Various projects assigned on as-needed basis.

November 2000 - Stay-at-home mom

September 2004

October 1997 - Ryder Integrated Logistics, Alpharetta, GA

November 2000 Senior Pricing Analyst

1. Conducted financial analyses & provided

costing/pricing data for customer bid proposals in

cooperation with Sales personnel

2. Reported to Global Financial Analysis Group and

worked closely with Vice-President of Operations,

Vice-President of Sales, Finance Manager &

Corporate Finance providing pricing support for

Eastern U.S.

3. Ensured proposals were based on proper staffing,

production levels, & cost assumptions & provided

adequate return on investment

4. Performed analyses of rate of return,

depreciation, working capital, investment, and

financial & expense performance comparisons

5. Forecasted the impact new business had on

profitability

6. Communicated pricing to upper level management

with prospective business larger than $3M or

priced below minimum profitability floor

7. Analyzed rated versus actual (P&L) data for

contract renewals or expansions

8. Audited sales packages and contracts before

finalizing with customer

October 1996 - Ryder Integrated Logistics, Brentwood, TN

October 1997 Financial Analyst

. Prepared and audited weekly billing and payroll

for each location and forwarded to customer

. Prepared weekly financial and benchmark reports

. Weekly Operating Report

. Outside Carrier Report

. RIL Activity Report

. Consolidation Report for customer

. Audited all outside carrier billing

. Worked Month-end Close ($55 million in

Revenue/year)

. Managed Critical Success Factors Reporting

. Prepared 3-Month forecast

. Worked with customer (VP of Transportation) on

annual budget, monthly forecast, and weekly

General Ledger analysis

. Supported Director of Customer Logistics,

Location Managers and customer with any problems

or questions (I.e. questions with billing,

payroll, P&L, peak season needs, outstanding

invoices)

1996 - 1997 CTMS, Atlanta, GA

Logistics Analyst -

. Supported Division Managers with the start up

of new accounts by collecting vendor profile

information

. Provided carrier coverage, rate negotiations,

freight allowance calculations, weighted average

F.O.B. vs. delivered pricing, warehouse

information

. Maintained database information for downloading

traffic studies

. Consolidated truckloads of vendors from origin

to destination by account

. Participated in special projects (analysis for

prospective accounts, carrier bid packages)

1994 - 1996 Financial Analyst - United Parcel Service, Atlanta,

GA

. Prepared monthly Product Performance Report for

Management Committee and Board of Directors, which

required consolidation of information from several

departments to produce a company wide

revenue/expense/profit report by product

. Updated Accessorial Cost Studies annually and

presented to a Cost Committee consisting of

department heads throughout the organization

. Involved in rate development of UPS products by

analyzing the new costs by product to present to

Marketing

. Worked on analytical projects that supported

marketing (residential and prepaid shippers)

. Supported Product Cost Regional Manager by

preparing cost analysis and developing a

presentation format

. Involved in KORE (Keeping Our Reputation for

Excellence) and held the administration position

responsible for the monthly newsletter and

paperwork

EDUCATION

The University of Tennessee, Knoxville, TN

BS in Business Administration, 1993

Major: Logistics and Transportation, 3.67/4.00 Major GPA

18 hours of Accounting

SOFTWARE SKILLS

Oracle/170, GC3, Microsoft Word, Access, Excel, PowerPoint, Lotus

Notes, PC Miler, Mainframe, Integrated Logistics Planning Software

TRAINING

Managing the P&L, Logistics Foundation, One Way Transportation,

Integrated Logistics Planning System, Flexible Production,

Fundamentals of Safety Management, Management Development

Program, Hiring for Success, Development for Professional Women,

Women's Management Association, Strategic Pricing, 90 hours pre-

license real estate appraisal course

Contact this candidate