communication and interpersonal skills

Shiv Kumar Sharma

[House no-***, Pkt D-**, Sec-*, Rohini, New Delhi-11008] [E-mail:*******************@*****.***]

[Mobile: +91-999-***-****]

PROFILE Customer Service/BPO/Part Time.

PROFESSIONAL EXPERIENCE Lastly employed with Hairwits & Skinwits India PVT. LTD.

(an affiliate

of the Hair Loss Control Clinic USA).

Delhi (March 2014–November 2014).

Project Manager (HLCC INDIA). Was quickly promoted to this

position based on my ability to swiftly learning and as well as

delicately handling multidimensional work following list is one

perspective and includes the major functions and responsibilities

carried out by me.

• Administration/Management/Support.

• Program, Product and Service delivery.

• Website revamping/Lead generation & follow up.

This position required friendly and participative approach at all

levels of the organisation.

Have excelled in a track record of promotion with Healthyways

Pharmaceuticals PVT.LTD. Mumbai (2012 – 2013).

Project Manager. Was rapidly elevated to this position based on my

successfully redefining the Patient Education Program and have

earned respect for achieving quantifiable results.

While employed with Vcare Call Centers India PVT. LTD.

Noida.

(2011 - 2012).

Quality Analyst. Was promptly promoted to oversee other

customer

service representative, monitoring recorded conversations to

subject

to quality assurance policies, conducting training with prime

objective to motivate team members to achieve higher level of

performances.

Contractual employment with Samsung Electronic India PVT. LTD.

(2007-2011).

Master Product Consultant.(Mobile Division). Performed as a

link

between mobile company and distributor, dealer, end customer.

PERSONAL A presentable professional who offers sales, marketing and

customer

service experience, driven by strong work ethics – high level of

integrity & moral standards. Works effectively in a collaborative

environment and thinks strategically and analytically, have always

been highly regarded by all of my previous employers and have

excelled in each and every job I have taken on. Excellent

references.

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