Business QA Analyst

DAVID HARTIG

Bothell, Washington ***** 206-***-**** *********@*******.***

JOB TITLE (System Analyst)

Summary

Systems Analysis IT Project Management Quality Assurance Software Testing

Results-oriented systems and business analysis specialist brings extensive experience spanning

insurance, financial services and banking industries and an ability to learn new things quickly . Highly

adaptable collaborator has expertise coordinating complex projects in mission-critical environments while

delivering on-time results. Articulate communicator brings e xceptional interpersonal skills that establish

effective relationships quickly and boost team morale. Highly organized process improvement leader

builds rapport with vendors, customers and cross-functional teams at all organizational levels.

Test Case Design Training and Education Product Design Analysis Continual Process Improvement

Requirements Gathering Agile/Waterfall/JAD/Scrum Methodologies Customer Satisfaction Smoke,

Unit, Regression, White and Black Box Testing SDLC Best Practices Development

PROFESSIONAL EXPERIENCE

Grange Insurance Group, Seattle, Washington 11/2002 – 12/2014

Business Quality Assurance Specialist Information Technology (11/2004 – 12/2014)

Analyze and document user requirements, program functions and known issues to update software

programs and automate processing. Create quality assurance test plans and test cases; design and

implement regression, smoke and integrity test strategies. Utilize XML, Encore, Diamond, ImageRight,

eProject, CV Exchange. QTP, Quality Center and Excel. Facilitate team meetings and act as IT liaison

with other departments; coordinate and communicate needs with senior managers, programmers and

developers to achieve project goals.

Led initiative to migrate from Encore to Diamond software while employing SDLC best practices

Initiated .NET web-based testing on multiple programs

Quality Assurance Specialist Underwriting (contract) (3/2003 – 11/2004)

Supported a $4 million insurance-to-value (ITV) project, an effort to correct the homeowners’ book of

business with accurate insurance coverage information for accurate ITV calculations. Reviewed more

than 20,000 homeowner policies using Mocha and ImageRight software for on-time project completion.

Appreciated for contributing to team’s creation and for developing streamlined, efficient processes

Rater (11/2002 – 3/2003)

Contacted agents, underwriters and mortgage companies to clarify transactions around dwelling fire

policy data. Cross trained with customer service team and answered calls from agents, clients and

mortgage companies.

Attained a 98% accuracy rating on completed items

The Glass Hut, LLC, Monticello, Minnesota 5/2001 – 5/2002

Glazer

Repaired auto glass and installed and repaired glass at residential and business locations. Standardized

window installation procedures and fostered relationships with customers, distributors and freight carriers.

Researched and inspected residential and commercial buildings to determine if window installations were

compatible with city ordinances.

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DAVID HARTIG

Bothell, Washington 98012 206-***-**** *********@*******.***

Prudential Insurance of America, Plymouth, Minnesota 3/1997 – 8/2002

Claims Examiner

Read plaintiff statements and comprised potential resolutions for a class-action lawsuit. Analyzed and

processed policy holder complaints about agent sales practices and product performance. Conducted

quality assurance checks to minimize records errors. Contributed to development and testing of software

to expedite claim resolution. Coordinated cross-functional teams for special projects.

American Express Trust Co., Minneapolis, Minnesota 3/1996 – 3/1997

Assistant Account Administrator Finance

Maintained 50 corporate 401K plans; processed withdrawals and disbursements and completed IRS 5500

tax reports for income statements. Analyzed and determined whether corporate 401K policies complied

with federally regulated procedures.

EDUCATION CERTIFICATION

Bachelor of Science, Management – Cardinal Stritch University, Edina, Minnesota

Certificate in Software Testing – University of Washington, Seattle, Washington

CPR/First Aid Certified – American Red Cross (current)

Associate of Applied Science, Management and Associate of Arts – North Hennepin Community

College, Brooklyn Park, Minnesota

AFFILIATION

Seattle Area Software Quality Assurance Group (SASQUAG), since 2007

TECHNOLOGY

XML, Encore, Diamond System (insurance), ImageRight (insurance content management), CV Exchange

(escrow billing), eProjectTracker, Quicken, SQL, Mocha and Encore TFG (card solutions), Word, Excel,

Outlook.

COMMUNITY

Greenwood Food Bank

Seattle International Film Festival (SIFF)

MULTICULTURAL EXPERIENCE

Volunteer experience in Belize; additional travel to Canada, Egypt, England, France,Mexico and China.

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