Customer Service Sales
Resume:
Elena Tennyson
** ****** ***., *******, *** *C* ********@*****.*** cell: 647-***-**** fax: 416-***-****
OBJECTIVE
Develop the strategy of the company that highlights ongoing improvement, high performance, and
quality through the following qualifications:
• Over 15 years of professional experience providing excellence in different fields such us: Real
Estate, Event Planning, Office Management and Teaching
2 3 Technical Skills (Computer skills : Microsoft office ;Word Excel, Power Point, Outlook
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Self motivated individual with strong track record in delivering high quality customer service
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Unmatchable communication and negotiation skills
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Excellent presentation and a pleasant manner have retained many clients over a six year period
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Proven organizational skills and attention to detail
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Demonstrated track record of sales success and meeting weekly sales quotas
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Innovative Problems solving ability to generate usable solutions resolve complaints
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Comfortable at dealing with people as various levels
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Professional Experience
Sales Representative HomeLife Cimerman Feb 1987 Present
Assist clients with property sales and development
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Hold open house, inspections, instructing clients on best practices for selling successfully and
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leasing between renters/owners and prospective buyers of property
Preparation of legal documents including listings and Agreements Purchas and Sales, Lease
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Agreements and etc
Provide legal, mortgage, economical and marketing advice to prospective clients
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Advise for Home insurance, home inspections and taxes prior to contract negotiations
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Ensuring terms and conditions of agreements are met
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Maintaining and building relationships with clients to encourage returning business
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Coordinate property closings and overseeing document signing
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Analyse market trends to determine competitive market prices
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Held in escrow collateral posted to ensure fullfilment of contracts in transferring real estate and
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property titles
Training new agents and develop business for them
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Event Planner Indigo Electronics Jan 2002 – Sep 2004
Manager Business Development Moscow Economic & Law University Sep 1987 – Feb 2004
Office Management
Coordinating all clerical staff & utilizing office equipment effectively.
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Creating and implementing new administrative systems.
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Organising induction programmes for new staff.
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Recording office expenditure and managing its budget.
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Coordinating meeting and networking events.
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Maintaining office equipment & arranging any repairs or replacements.
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Arranging all travel and accommodation arrangements for staff.
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Ensuring that all health and safety policies are observed.
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Reporting on office performance to directors and senior managers.
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Carrying out staff appraisals, managing performance & disciplining staff.
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Ordering stationery, office equipment and furniture as required.
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Sales Manager
Determine goods and services to be sold, and set prices and credit terms, based on
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forecasts of customer demand.
Determine staffing requirements, and interview, hire and train new employees, or
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oversee those personnel processes.
Develop or implement product marketing strategies, including advertising campaigns or
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sales promotions.
Direct and coordinate activities of businesses or departments concerned with the
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production, pricing, sales, or distribution of products.
Direct non merchandising departments of businesses, such as advertising or
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purchasing.
Establish and implement departmental policies, goals, objectives, and procedures,
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conferring with board members, organization officials, and staff members as necessary
Manage staff, preparing work schedules and assigning specific duties.
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Manage the movement of goods into and out of production facilities.
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Oversee activities directly related to making products or providing services.
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Perform sales floor work, such as greeting or assisting customers, stocking shelves, or
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taking inventory
Recommend locations for new facilities or oversee the remodeling or renovating of
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current facilities.
Review financial statements, sales and activity reports, and other performance data to
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measure productivity and goal achievement and to determine areas needing cost
reduction and program
Education
• Ontario Real Estate College – Real Estate License 2008 – 2009
• Ural State University of Economics – Master’s Degree 1980 – 1985
• Learning Enrichment Foundation of Toronto Project Management training
• Completed Certificate in Social Service Yekaterinburg
Qualifications and Skills
• Proficient in Microsoft Office software (Word, Excel, PowerPoint, Outlook)
Golf Club member – May 2011
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Diamond Club top Realtor – February 2012
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Possess in mathematical skills
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Experience in database
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Positive and outgoing communicator
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English, Russian, and Croation
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Contact this candidate