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Customer Service Sales

Location:
Ottawa, ON, Canada
Salary:
50000-70000
Posted:
April 04, 2015

Contact this candidate

Resume:

Elena Tennyson

** ****** ***., *******, *** *C* aco1bd@r.postjobfree.com cell: 647-***-**** fax: 416-***-****

OBJECTIVE

Develop the strategy of the company that highlights ongoing improvement, high performance, and

quality through the following qualifications:

• Over 15 years of professional experience providing excellence in different fields such us: Real

Estate, Event Planning, Office Management and Teaching

2 3 Technical Skills (Computer skills : Microsoft office ;Word Excel, Power Point, Outlook

Self motivated individual with strong track record in delivering high quality customer service

Unmatchable communication and negotiation skills

Excellent presentation and a pleasant manner have retained many clients over a six year period

Proven organizational skills and attention to detail

Demonstrated track record of sales success and meeting weekly sales quotas

Innovative Problems solving ability to generate usable solutions resolve complaints

Comfortable at dealing with people as various levels

Professional Experience

Sales Representative HomeLife Cimerman Feb 1987 Present

Assist clients with property sales and development

Hold open house, inspections, instructing clients on best practices for selling successfully and

leasing between renters/owners and prospective buyers of property

Preparation of legal documents including listings and Agreements Purchas and Sales, Lease

Agreements and etc

Provide legal, mortgage, economical and marketing advice to prospective clients

Advise for Home insurance, home inspections and taxes prior to contract negotiations

Ensuring terms and conditions of agreements are met

Maintaining and building relationships with clients to encourage returning business

Coordinate property closings and overseeing document signing

Analyse market trends to determine competitive market prices

Held in escrow collateral posted to ensure fullfilment of contracts in transferring real estate and

property titles

Training new agents and develop business for them

Event Planner Indigo Electronics Jan 2002 – Sep 2004

Manager Business Development Moscow Economic & Law University Sep 1987 – Feb 2004

Office Management

Coordinating all clerical staff & utilizing office equipment effectively.

Creating and implementing new administrative systems.

Organising induction programmes for new staff.

Recording office expenditure and managing its budget.

Coordinating meeting and networking events.

Maintaining office equipment & arranging any repairs or replacements.

Arranging all travel and accommodation arrangements for staff.

Ensuring that all health and safety policies are observed.

Reporting on office performance to directors and senior managers.

Carrying out staff appraisals, managing performance & disciplining staff.

Ordering stationery, office equipment and furniture as required.

Sales Manager

Determine goods and services to be sold, and set prices and credit terms, based on

forecasts of customer demand.

Determine staffing requirements, and interview, hire and train new employees, or

oversee those personnel processes.

Develop or implement product marketing strategies, including advertising campaigns or

sales promotions.

Direct and coordinate activities of businesses or departments concerned with the

production, pricing, sales, or distribution of products.

Direct non merchandising departments of businesses, such as advertising or

purchasing.

Establish and implement departmental policies, goals, objectives, and procedures,

conferring with board members, organization officials, and staff members as necessary

Manage staff, preparing work schedules and assigning specific duties.

Manage the movement of goods into and out of production facilities.

Oversee activities directly related to making products or providing services.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or

taking inventory

Recommend locations for new facilities or oversee the remodeling or renovating of

current facilities.

Review financial statements, sales and activity reports, and other performance data to

measure productivity and goal achievement and to determine areas needing cost

reduction and program

Education

• Ontario Real Estate College – Real Estate License 2008 – 2009

• Ural State University of Economics – Master’s Degree 1980 – 1985

• Learning Enrichment Foundation of Toronto Project Management training

• Completed Certificate in Social Service Yekaterinburg

Qualifications and Skills

• Proficient in Microsoft Office software (Word, Excel, PowerPoint, Outlook)

Golf Club member – May 2011

Diamond Club top Realtor – February 2012

Possess in mathematical skills

Experience in database

Positive and outgoing communicator

English, Russian, and Croation



Contact this candidate