Customer Service Manager

Laura Paul

***** ***** ****** ******* *******, NY 11411 347-***-**** ************@*****.***

Summary of Qualifications:

Excellent interpersonal and communication skills

Created statistical charts for poll site demographics using MS Excel

Skilled in answering phones and proof reading and filing documents

Experienced calling share-holders to solicit their votes over the telephone and entering their information into a

database for computation

Processed all production data from field for payroll and all payroll functions

Reliable; ability to accomplish multiple tasks within established timeframes

Professional Experience:

10/14- Present

NYPD/Queens Courts, New York, NY-Queens, NY

Office Clerk (Internship)

Operated office machines, such as photocopies, faxing and typing as needed

All office clerical functions as needed

Board of Elections the City of NY, NY 07/2010-12/2013

Administrative Clerk

Preparations for Primary and General Elections for the City of NY

Created statistical charts for poll site demographics

Confirmed Poll Sites & Custodians For Election Day Voting Processed

Processed Payroll For Paid Custodial Poll Sites employees

Utilized courteous and professional communications with clients and subordinates

Answered phones, directed calls, answered correspondence, proof read (Poll Site List for accuracy) for Election

Day, & file documents Upon Work Completion

Scheduled Poll Site Surveyorâs Visitation to facilities to determined viability for Election Day

Operated office machines, such as photocopiers, scanners, voice mail system, and personal computers

Administrative assistance to all voters in the Borough of Manhattan as needed

The BachRach Group, New York, NY 01/2010-08/2010

Administrative Consulting

Performed customer service on behalf of Janus Mutual Fund by calling share-holders to solicit their votes over the

telephone regarding share-holders meeting held on June 10th,

2010

Clerical Functions as needed upon completion of Proxy Solicitation calls to shareholders

Cambridge Security Services, Corp, New York, NY 01/2002-12/2009

Operational Manager

Responsible for all company operations which included employees and supervisors

Directed the Security Guards trainings and competency as well as supervisors

Scheduled all Security Guards hours and make arrangement to cover sick or absent employees

Documented all incident calls and notified all necessary personnel

Resolved conflicts and assisted in boosting worker morale

Performed clerical & administrative functions as needed

Universal Survey Center, New York, NY 01/1997-12/2001

Human Resources and Payroll Manager

Interviewed prospective telephone interviewers for daytime as well as nighttime

Performed reference and background checks on applicants prior to hire

Initiated new hire employee information

Informed applicants of job openings and details such as duties and responsibilities

Educated applicant of their benefits, schedules, working conditions, and promotional opportunities

Recommended and institute starting salaries

Maintained records on applicants not selected for employment

Processed all production data from field for payroll and Performed all payroll functions

Entered and processed field schedules on a weekly basis

Completed weekly interviewing and processed supervisors scheduling field reports

Performed receptionist Duties (answered Phones, processed mail, fax, Photo Copy) and administrative duties

Education:

Bachelors of Science, York College, Queens, NY Science, Health Major

Associates in Liberal Arts, Borough of Manhattan C.C., New York, NY

Certifications

ASA Institute of Business and Computer Technology, Inc., Brooklyn, NY

Medical Assistant Program Certificate

Skills:

Microsoft Word, Excel, & Word Perfect

Languages: English and Creole

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