Customer Service Manager
Resume:
Professional Summary
Results driven leader with 18 years of experience in automotive, heavy duty manufacturing and chemical industry. I
Russell Hall
Simpsonville SC 29681
**********@****.***
have experience developing long term strategic plans, resourcing those plans through implementation. I have
experience planning and implementing lean tools for bottom line process improvements. I am a successful program
manager developing new processes, improving asset utilization and reducing manufacturing waste. I am an
experienced problem solver working with Honda, Toyota, Ford, Caterpillar and Eaton on proactive and reactive
customer concerns.
PROFESSIONAL HISTORY
Vice President of Operations
January 2012- Present Envirotek Management Services, Greenville SC
Set the Strategic goals and objectives for company growth, standardization and sustainability
with regard to new customers, existing systems procedures, and the P&L
Build company revenue and infrastructure through new site development including: conducting
site assessments focused on performance improvement and waste reduction, improved resource
recovery through recycling and reclaiming oils, coolants, wood and plastics.
Design, develop and implement new programs: oil recycling, procurement, site launch
Director of Manufacturing Services
October 2010- December 2011 Envirotek Management Services, Greenville SC
Built proposals based on assessment and analysis and submit proposals to customers with
negotiation on terms of contract.
Assist the company president in search and purchase of equipment
Plan, direct, implement and monitor cost savings projects for Envirotek and the onsite
customer
Lead, direct and support site managers at 9 locations throughout the US
Product Line Manager
March 2008- October 2010 Eaton Corporation, Belmond IA
Responsible for finish manufacturing production departments (Machining including center-less
and cylindrical grinding, CNC machining, plating and Plasma Transfer Arc Welding). During the
economic down turn in 2009, assumed responsibility for all plant manufacturing, engineering
and maintenance.
Led all plant production activities including setting and achieving production goals, quality
metrics and direct labor efficiency.
Developed a new role in the plant’s organization, (Team leader) to improve communication and
accountability for the manufacturing departments.
Directed engineering on plant capital investment and expense projects including analysis for
project viability due to cost savings, infrastructure improvement, safety and environmental
improvements.
Analyzed maintenance cost monthly by labor and repair expense to reduce non-conformance
cost of quality. Use this data to roll into annual capital plan and de capitalize
Assistant Quality Manager
October 2006 – February 2008 Eaton Corporation, Westminster SC
• Customer Service Representative for Toyota Kentucky and Toyota West Virginia as
member of BAMA (Bluegrass Automotive Manufacturers Association).
• Drove Operational excellence through the use of lean tools such as, TPM, Kan Ban, Error
Proofing
• Improved and standardized HT system including Induction, Nitride, Solution Treat, Age,
Temper and Stress Relief. Compliant with CQI-9, HES and Toyota Engineering Standards
Led Cross Functional Team to reduce specific defect scrap by 70%
Led project to reduce inventory, improve throughput and improve Supply delivery
performance.
Led shift supervisors in daily responsibilities, goal setting, and performance management
Developed and Facilitated Front Line Leader Problem Solving module for supervisors at
USEV.
Shift Production Manager
January 2002 –October 2006 Eaton Corporation, Westminster SC
Led all aspects of plant operations during 2nd and then 3rd shift
Directed 4 production supervisors and their 86 associates on off shifts
Coached, mentored and developed supervisors, maintenance techs and product techs by
teaching plant processes, safety, quality systems and customer demands.
Implemented new plant reporting layout, which included adding a supervisor to each shift.
Ensure 100% on time delivery to the customers through inventory control, and preparing
for morning shipments
Created and implemented new position including training and job competencies for a
returnable packaging expeditor for 2nd and 3rd shift to prepare shipment for the next day.
EHS Supervisor
January 2000 – December 2002 Eaton Corporation, Westminster SC
Responsible for reporting to all federal, state and local regulators (OSHA EPA SCDHEC
OCSC)
Directed and Coach 3 environmental technicians 1 chemical technician and safety
coordinator’s daily
Implemented Plant ISO 14001 Environmental Management System from initial
certification and maintained system as the Site Environmental Management Representative
Maintained all current permits for air emissions and effluent water discharge
Directed plant chemical process projects to improve productivity and quality including
daily coolant titrations, daily systems checks, semi-annual pump outs and system PM
Production Supervisor
April 1995- March 2001 Eaton Corporation, Westminster SC
(Shear, Forge, Heat Treat, Friction Weld)
Coordinated lean manufacturing concepts into practice on the shop floor
Directed and Coached 26 production associates in daily production activities
Directed and Coached 3 maintenance associates in the preventive and breakdown maintenance
to prioritize and optimize machine uptime.
Scheduled weekly overtime considering budget constraints vs. production needs
Led Quality Circle team to Eaton world- wide symposium presentation
Led July and December shut down improvement projects keying on machine PM, machine
performance, and housekeeping
Education
Bachelors Degree: Limestone College Gaffney SC (Business Administration Management
GPA 3.62)
Member of Eaton Automotive New Leader Program
Certified Achieve Global Facilitator
Certified Organizational Change Management Facilitator
Professional systems experienced
• Honda 5 Principles of Problem Solving
• Toyota 5Why and TWI
• Ford 8 Disciplines of problem solving
• TS16949
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