Management Customer Service

DAKAR ALFONSO PARADA PACHECO [pic]

Software Engineer and Economist

*** ****** **** ****, ****** 14. Ireland

Mobile: +353-***-***-***. E-mail: ******@*****.***

Updated April 2015

PERSONAL STATEMENT

My long term goal is to lead projects of Information Technology, through

the application of project management techniques to ensure the achievement

of high quality systems and appropriate use of resources. My skills lie in

the PMP and Scrum methodologies. My experience is mainly in projects with

J2EE, Oracle DB and modeling with UML 2.0. I am eleven years of

professional experience in the field and four in team management.

Personally I distinguish by being proactive and responsible and have

excellent interpersonal skills. My favorite place for employment is Europe.

I have EU passport.

SUMMARY

. Programming: Java, J2EE, JSP, HTML, UML 2.0, JavaScript, SQL Server,

MySQL, Oracle JDeveloper 10g, BEA WebLogic 8.1, IntelliJ Idea 6.0.5,

WebSphere Application Server, Oracle RDMS, PL/SQL Oracle, TOAD for

Oracle. UNIX

. Knowledge & skills: Development methodologies: RUP, XP, Scrum,

patterns of design, asset of architecture (ATAM). Team work,

leadership, project planning, Customer service, proactive, conflict

management, interpersonal relationship.

. Languages: Spanish (native) and English. Certifications: ScrumMaster

Certified. Membership: PMI 2679145

PROFESSIONAL EXPERIENCE

IN IRELAND

Company: ITAlliance Final Client: ESB

www.italliancegroup.com http://www.esb.ie/main/home/index.jsp

Position: Application Support Team Period: November 2014 - February 2015

Lead

Trading and Generation Support Team is responsible for applications related

with the energy generation

Activities of management Key Responsibilities Responsibilities of team

Employee Performance 3rd Party Application Delivery and support of

Management Documents Management (Application in-house and third party

Probation Period and Middleware) installs applications

Employee Salary Reviews configuration, upgrade Databases (SQL/Oracle)

Employee Transfers planning and Services for ITS and its

between Departments implementation, customer base

Employee Promotions maintenance and support The Application

Employee Issues Troubleshooting of Management service

Holidays & Attendance functional interfaces provides 'End-to-End'

Performance Letters into systems solution support

Work Visa/ Authorisation Business Continuity - For the integration of IT

Information Site Switches - IT and Telecoms

Disaster Recovery site Infrastructure and

switches for business application components

critical applications for the Production

Microsoft MOSS 2007 running of server-based

Support applications

Microsoft IIS Support A key service provided is

IBM WebSphere 8.0 Support DR

And Site Switches for a

number of key business

critical applications

Company: OmniPay

http://www.omnipaygroup.com/home.html

Position: Application Support Period: March 2014 - Oct 2014

Analyst

Included in the role but not limited to:

. Day to day support of core applications. Analysis and development of

minor enhancements and bug fixes.

. Changes to Tivoli Workload Scheduler to support new project go-

lives. Configuration changes to support batch processing.

. Provide specialist system support to other client departments.

. Analyse errors encountered on systems and determine appropriate

action.

. Ensure errors are recorded and resolved.

. Create continuous improvement plans based on reported errors .

. Requirement to liaise with third party vendors to ensure issue

resolution.

. Provide support to QA team for testing and sign-off of changes.

. Document, track and verify implementation of changes.

. Interaction with other team members and management to improve

efficiency and effectiveness of the unit.

. Conduct all daily activities in accordance with change control

procedures.

. Application Support duties both within normal working hours and

outside normal working hours (on a rostered on-call basis)

Technologies used:

. MS Project, SVN. Unix environment

. Eclipse, JSF/PrimeFaces, Tomcat., SpringMVC

. TOAD, PL/SQL. Oracle, Oracle Data Modeler, JPA/Hibernate.

IN SPAIN

Company: IBM Spain Final Customer: France Telecome

Position: Application Support Period: January 2011 - December 2013

Technical Lead

Maintenance and support of applications J2EE (Java, ORACLE DB, UNIX) for

Orange (France Telecom) in the CRM domain.

Activities of management:

Project planning: Elaboration of the project plan. Estimation of time.

Revision of monthly reports per each application (version in production),

and different versions of the outstanding and in course development

projects. Produce / Ensure quality of documentation of operations. Weekly

meetings with customer in customer s offices.

Team management: reviewing and closing of the hours worked by the team,

control of permissions, holidays and absents. Assignation of task to

members of the team. Distribution of the workload of the team of 16 people.

Development of training materials and training conference calls to

development team located in India. Meetings with clients to scope

definitions of evolutionary applications.

Plan of tests: Communicate with Customers & internal departments.

Attending meetings with client tracking. Direct contact with the customer.

Technical Activities: Responsible for corrective by scripts programming in

PL/SQL and/or Unix Shell Script, drawing up documents of the application

design. the pending developments of happens to production and of the

developments in course. Identifying and solving problems. Proposed

workaround for performance improvement and prevention of incidences. -

Generation of metrics (KPIs and SLAs). Reporting Service - 24x7 Support

Operation. Preparation of operational documentation.

Technologies used: Web Applications J2EE

. View: DHTML, JScript, XML/XSL, CSS, JSP, JasperReport, IText,

Tiles.

. Control: Servlet, Struts.

. Model: DAO/DTO, JDBC/SQL.

. DB: Oracle

. Skills: Remedy, TOAD, SQL Explorer, Eclipse, WSAD, WebSphere

Application Server, JUnit, SeleniumHQ.

. Environment: Windows

Company: Capgemini Espa a S.L.U. Final Customer: Ministry of Justice

Position: Consultant 2 Period: January 2008 - January 2011

/Analyst-Programmer

Maintenance of applications J2EE with BD Oracle. Project planning: drawing

up documents of the application design, monthly following reports per each

application (version in production), and different versions of the

outstanding and in course development projects. Team management: reviewing

and closing of the hours worked by the team, control of permissions and

absents

Activities of management:

Project planning Elaboration of the project plan. Document Writing of

design of the application. Monthly Elaboration of the information of

pursuits by each application for the Ministry of Justice, where is mainly

the present situation of the application (version in production), the

different versions from the pending developments of happens to production

and of the developments in course. Plan of tests.

Technical activities: Design and application of cases of test. Maintenance

of applications J2EE. Modification of interfaces JSP and HTML. Scripts

Programming in PL/SQL

Technologies used:

. Process BATCH with PL/SQL (triggers, packages and jobs) and

J2SE (POJO).

. Web Applications J2EE

. View: DHTML, JScript, XML/XSLT/XSD/SAX/DOM, CSS, JSP,

JasperReport.

. Control: Servlet, EJB session, Struts.

. Model: EJB entity, DAO/DTO, JDBC/SQL.

. Skills: TOAD, Eclipse, WSAD, WebSphere Application Server, ANT,

CVS, MS Visio (Para UML)

IN VENEZUELA

Company: Corporaci n Sybven, C.A.

Position: Programmer`s Leader. From: August 2006 to Feb. 2008

Final Customer: Central Bank of Venezuela

Project: Development of bibliographic publications System

. Development systems based on Java and J2EE technologies.

. Participation in the whole development cycle.

. Information gathering at customer's for the development of the System

architectural prototype.

. Modelling in UML.

. Data base design.

Position: Programmer Analyst From: February 2005 to July 2006 Final

Customer: Public Accounting National Office (ONCOP, in Spanish).

Project: Optimization of the Management and Accounting Integrated National

System for Public Finance (SIGECOF, in Spanish).

. Development and maintenance of information systems based on Java and

J2EE technologies.

. New functionalities incorporation in the SIGECOF system.

. JSP and HTML Interfaces modification.

. Functionalities modification and addition.

. Scripts Programming in PL/SQL.

Company: INFOCENT C.A. Position: Programmer Analyst. From: July 2003 to

January 2005.

Projects: Fund and Credit System Development (FONCRE), CRM maintenance.

. System development and maintenance in J2EE Platform: Participation in

the whole development cycle of the Fund and Credit System (FONCRE).

. Information gathering at customer's for the development of the

FONCRE's System architectural prototype.

. Modeling in UML.

. Data base design.

. Modification of ERP System Sight-Control layer for a new version.

EDUCATION

. Sept. 2011 - Sept. 2012. Master's degree in Economics of Austrian

Scholl. Juan Carlos King University. Madrid, Spain

. January 2008 - July 2009. Master's degree in Software Engineering.

Technical University of Madrid. Spain.

. January 1998 - July 2004. Bachelor's degree in Computer Science.

National University of the Armed Forces - UNEFA. Caracas-Venezuela

SEMINARS AND COURSES

. Accelerated PMP Exam Prep Course IT INSTITUTE SL. Madrid, 40 hours.

March 11-15/2013

. ScrumMaster Certified. Madrid. Sept 11, 2012.

http://www.agilar.org/trainings/48-certified-scrummaster-en-espanol-

madrid

. Direction and Management of Projects Advanced. Enterprise confederation

of Madrid. CEIM, 25 hours. Madrid, July, 2010

. Direction and Management of Projects. Enterprise confederation of Madrid.

CEIM, 50 hours. Madrid, March, 2010

Contact this candidate