Customer Service Accounting

HENRY AMPONG ANNO-BAAH

** ******* ********, ********, ******* L6R 2T8

289-***-**** ● ***********@**********.**

SUMMARY OF SKILLS AND QUALIFICATIONS

Looking to secure a position within your organization where extensive experience and training in relation to

Accounting, Administration, and Customer Service may be utilized. Core Competencies and Technical Skills

include and are not limited to:

Strong communication and interpersonal skills MS Excel – PivotTable, V look up, H look up

Ability to develop excellent rapport with clients MS Word, PowerPoint, QuickBooks and Access

Strong leadership and team building skills Knowledge of SAP ERP and SAP Business One

Ability to prioritize scheduled and assigned tasks Knowledge of Simply Accounting (Sage 50)

Punctual with excellence in customer service Macros, PowerPivot, Conditional Formatting

Ability to work with minimal supervision Experience in WealthServ

EDUCATION AND TRAINING

AODA Customer Service Training 2014

Understanding Human Rights Training (AODA Edition) 2014

Honours Bachelor Degree in Commerce, Laurentian University, Sudbury, Ontario 2008- 2012

Diploma in Accounting and Finance, Academy of Business Administration, Ghana 2003- 2005

CORE FINANCIAL STUDIES

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External Auditing I and II Cost Accounting

Intermediate Accounting I and II Economics

Managerial Accounting I and II Marketing Management I and II

Strategic Management and Policy I and II Corporate Finance I and II

Accounting I and II Advanced Accounting II

Business Decision Making Computer Applications

EMPLOYMENT EXPERIENCE

Distribution Services Administrator – HUB Financial Services, Woodbridge, Ontario 2014

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• Monitoring the quantity and ensuring effective supply of application forms and marketing materials to all

brokers

• Coordinating and controlling the order cycle and associated information systems (WealthServ)

• Updating Life application forms and marketing materials on the company’s supply catalogue

• Informing brokers and agents about availability of new versions of application forms and ensuring old

versions are recycled.

• Sorting correspondence and determine what action to take with it

• Index correspondence for delivery to brokers

• Preparation and scanning of all New Business applications

• Process courier on daily basis and sent out

• Send out policy statements to brokers via Edocs

Junior Commissions Administrator -HUB Financial Services, Woodbridge, Ontario 2013

Sort daily commission packages received from carriers

Responsible for maintaining regional debt spreadsheets

Process HUB and carrier debt repayments received including updating WS and spreadsheet

Assist in identifying brokers included in the company's debt collection process

Scan and save the MGA statements received from carriers

Responsible for entering MGA service fees received to our regional Service fee spreadsheets

Reconcile weekly and commission cycles, analyze batch totals for payment cycle processing

Teaching Assistant, Canada Christian Academy, Brampton, Ontario (Volunteering) 2012-2013

Helped committed students to achieve academic excellence

Evaluated and graded students’ class work, assignments and papers

Assisted students on topics such as financing accounting, linear algebra, functions

Assisted teachers in scoring tests

Collaborated with teachers to address teaching and research issues

Express Employment Professionals 2007-2011

Lite Products Inc, Mississauga (2007-08) – General labour

Plant Product, Brampton (summer job 2010) – General labour

Sears Outlet, Vaughn (summer job 2011) – General labour

EMPLOYMENT EXPERIENCE CONT’D

Bookkeeper, Nakab Restaurant, Ghana 2000-2006

Draw up financial statements which includes an income statements and balance sheets

Monitors cash inflows and outflows and acted as Accounts Payable clerk as well

Bank reconciliation – balance company’s book to ensure it reconciles with bank accounts

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Received, recorded and banked cash, cheques and vouchers

Budget preparation and variance analysis

Posting journal entries, classifying, recording numerical and financial data and checking for mathematical

accuracy

Responsible for paying employees and entering information about each employees’ withholding

allowances for tax purposes

Maintained inventory including knowing how much cash is available to replenish stock and ordering them.

VOLUNTEERING EXPERIENCE

Ebenezer A.M.E Zion Church, Ghana 2000-2006

Community services with enthusiasm

Responsible for safe environment; teamwork in cleaning village areas

Ensured that basic needs of the people in the villages such as food and clothing were met

Laurentian University CGA Board member; Human Resources, Sudbury, Ontario

Prepare and file income tax for fellow Laurentian University students

REFERENCES

Available Upon Request

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