Customer Service Front Desk

Francine M. Lyons

**** **** ****** **. *. # ***

Telephone: 980-***-****

E-mail: ********.*****@*******.***

RECEPTIONIST

■ Objective Statement – To obtain a position as a front desk receptionist where I can maximize my

organizational skills in a challenging environment, thus achieving a high degree of work efficiency.

■ Work Experience/Background

Front Desk Receptionist Consulting Firm Rockville Md. 2010 – 2014

Answered, screened and directed inbound phone calls.

Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.

Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and

mailing.

Took verbal and written messages and transmitted them to exact person/destination.

Maintained meeting diary

Accepted letters and packages delivered to the front desk and distributed to appropriate staff.

Interacted well with the public.

Handled delicate situations, such as – customer requests, special needs and complaints.

Performed basic customer service functions.

Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and

brochures.

Maintained a neat, tidy and pleasant appearance of the reception area.

Receptionist Muddy Branch Veterinarian Hospital Gaithersburg MD. 2003-2006

Answer phones, Greet clients, Filing, Check ins and outs, Gave customer service, Bathe dogs,

Set appointments.

Receptionist / Party Planner Gil’s Party Planners Hyattsville MD. 1989 - 2003

■ Key Skills and Educational Qualifications

Ability to handle several situations at once with confidence.

Knowledge of MS office and the operation of standard office equipment.

Automation Academy High school diploma, Graduated 1987

San Joaquin Valley College Human Resource Management, Graduated 2010

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