Manager Project
Resume:
Michael Pugh
**** **** ****** *******, ** ***** Phone 206-***-**** E Mail: ************@*****.***
Summary of Experience
Skilled IT professional with expertise in system/business analysis, solution design, software testing, software implementation, data
conversion, system integration and project management. Dedicated self starter comfortable working with both the customer to define
project requirements and the software development teams to design and implement software solutions that meet the end users’ needs.
Skills
Gathering of business requirements and system process analysis
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Writing functional and technical design documents
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Designing and implementing software solutions
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Managing projects throughout the software development life cycle
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Creating and executing quality assurance and user acceptance testing
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Capable of working in either Agile or Waterfall SDLC environments
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Technical Proficiencies
HTML, ASP, XML, UNIX shell scripting, Weblogic scripting language
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Oracle, Terradata, SAP, MS SQL Server, SQL, PL/SQL, Tomcat, Weblogic, Crystal Reports, Business Objects, Oracle
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Reports Developer, HP Quality Center, HP Quick Test Pro, Amdocs, ACC, Netcracker, SAP ECC, SAP BW
CVS, SVN, Jenkins, Maven, Liquibase, JIRA, Mercury Quality Center, Remedy
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MS Project, MS Visio, MS Office Suite, MS Access, MS SharePoint, TFS
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Professional Experience
Interior Specialists, Kent WA
Senior Business Analyst November 2014 – Current
Conduct requirements gathering workshops or interviews
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Analyze business and user needs in consultation with business managers and end users
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Analyze complex business problems and translate business requirements into software development work items (user stories)
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Act as a liaison between developers and Subject Matter Experts or end users.
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Identify related business requirements and organize into potential deliverable feature sets
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Document technical requirements, define scope and objectives
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Work with development team in Joint Application Design sessions to further define the technical solutions for the business needs.
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Review user enhancement requests and defect reports for prioritization and acceptance into the development backlog.
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Provide feedback to the user community on defect resolution or enhancement requests.
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Produce Release Notes and related documentation to support the training of key users and SMEs.
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Work with QA to identify the Release Verification Testing requirements on Custom Software as well as Vendor generated
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Software Releases.
Ciber (T Mobile), Bellevue WA
Functional Analyst EIT Business Solutions Finance October 2012 – November 2014
Acted as a liaison between business analysts, project management, solution architects and development teams, and shepherd
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projects through the design, build, and test phases
Translated business requirements and business intelligence reporting requirements into functional/technical specification or
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source system analysis documents
Provided input from high level to detailed estimates for intake, projects, and change requests in areas of responsibility
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Created technical impact assessments utilizing input and direction from business analyst, architects, development and supporting
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documentation such as functional specifications and use cases
Provided analysis support to development and test teams for assigned projects This can include responding to ad hoc analysis
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requests and collaborating with test resources to validate test cases, defect triage and resolution
Fulcrum Technologies, Seattle WA
Senior Technical Analyst/Development Release Manager April 2006 – August 2012
Technical account manager and primary liaison for Fortune 500 telecommunications company
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Implemented and managed customer migration from client server to web version of CATS software product
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Led analyst team and managed software engagement to migrate 2,500 end users from existing system to CATS software
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Designed and implemented solution to integrate Oracle Planning Module with CATS software
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Primary analyst on project to re design Oracle financial and warehouse system integration with multiple ERP systems at client
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Acted as project manager, analyst, developer and tester on project to implement bin level asset tracking for client warehouses
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Designed and developed solution to integrate client cellular IN network data into CATS software
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Experience with Data Modeling, Data Migration, and ETL
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Conducted both end user and system administrator training specific to client’s business practices and system configuration
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Directed and assisted production support team to resolve escalated client issues
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Assisted sales team with developing statements of work and change requests
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Defined release management objectives and strategies for all customers and projects
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Managed the integration of multiple projects in a complex release to ensure seamless execution and on time delivery
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Developed release strategy to support code migration through SDLC for both the core product and customer specific code
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Performed version control and labeling of builds as source code librarian to include the following: branching, merging and
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tagging code in SVN
Integrated SVN into JIRA project tracking system to better manage code base and documentation
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Managed migration of code base from CVS to SVN
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Acela Inc., Seattle, WA
Implementation Consultant September 2001 – April 2006
Defined, documented, and successfully developed over 300 custom reports to meet client end user specifications
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Installed and configured Online web permitting application for multiple jursidictions
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Tested, modified, and wrote client reports using Oracle Reports Developer 9 and Seagate Crystal Reports 7.x/8x/9
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Created customized training manuals and testing scenarios and conducted end user training specific to the client's business
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practices
Tested and documented system enhancements and potential bugs by writing and implementing test scenarios
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Mapped and wrote data conversion from client legacy system to new application using Microsoft SQL Server DTS
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Documented client’s existing business practices and retrofitted these practices to new applications
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Pima Association of Governments, Technical Consultant, Tucson AZ April 1998 – June 2001
Created, updated, and maintained the Intelligent Transportation System Inventory database, a series of Arc View GIS map layer
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with attribute data
Managed the Multi Jurisdictional traffic signal coordination program; implemented the use of GIS as an analysis tool in
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demographic forecasting
Managed the regional planning agency's participation in the Census Bureau’s TAZUP mapping program
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Education
B.S. Regional Development, University of Arizona December 1997
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