Customer Service Representative

Location:

Posted:

April 06, 2015

Sara James

I have five years of experience leading, teaching, communicating and working with people. I would

like the next ten years to be expanding my people skills and teamwork skills.

WORK EXPERIENCE

Problem Solver Kohl's E-Commerce - Middletown, OH - August 2008 to March 2014

• Oversaw 7-45 people in multiple areas of the building to ensure the processes were done properly and

in a timely manner.

• Ensured waves are picked and replenished in a timely manner to maintain a steady pace for packing

the orders

• Knowledge of Receiving, Releasing Waves, Replenishment, Picking, Packing, and Non-sort.

• Trained associates in Receiving, and trouble shooting areas.

Server Trainer/ Hostess Bob Evans Middletown, OH - August 2006 to January 2008

• Greeted, seated, cashed out, and communicated with every customer that walked through the door.

• Trained over twenty five people to greet, communicate with co-workers and customers, take orders

properly and stress management techniques

• Cleaned and organized serving station and display areas

Lead Cashier Meijer Franklin, OH - 2003 to 2005

• Oversaw baggers and cashier to maintain a presentable and clean work station

• Managed break schedules for 10-30 cashiers and baggers to ensure federal laws we followed, such as

OSHA and alcohol/tobacco regulations

• Communicate with customers to address concerns and ideas to improve the store • Worked as a

customer service representative

• Managed, counted, and exchanged money for cashiers • Ensured cashiers, baggers, and other

employees maintained a high level of service

EDUCATION

Associate's in Human Resource Management Virginia College Online - Birmingham, AL

May 2011 to June 2013

QUALIFICATIONS

• Experienced in Microsoft Word, Excel, PowerPoint and Access

• Works well in a team environment

• Ability to learn new concepts quickly, prioritize, and works well under pressure