Customer Service Sales
Resume:
Rahway, NJ *****
aco178@r.postjobfree.com
FRANCIS E. ZAFRA
OBJECTIVE
To acquire a position, which affords the opportunity to apply my communication and organizational skills in a customer service oriented
environment.
KEY STRENGTHS
• Ability to work well independently and thrive on working with others
• Strong commitment to providing best in class customer service
• Ability to adapt to change and work in a fast-paced environment
• Eagerness to learn for future growth and company advancement
WORK EXPERIENCE
March 2014 – Jan 2015 AVIS/Budget (Car Rentals Inc.) Piscataway, NJ
Customer Relations Representative
• Ensured positive customer experience by assisting clients with car rental requirements.
• Offered available products and services to customers in an effort to increase company sales.
• Processed car rentals (both check-ins & check-outs) by using the AVIS wizard system.
• Assisted with reservations and telephone inquiries from clients.
• Administered documentation for all motor vehicle violations, which included sending payments to various jurisdictions and sending
notices to customers. Maintained database for when notices were received and payments were made.
Dec 2013 – March 2014
Dispatcher Advanced Car Service Alpine, NJ
• Supervised and monitored drivers.
• Made reservations online and by telephone for clients.
• Established new accounts for clients.
• Knowledgeable with using Limo Anywhere system.
1996-June 2013 New York Marriott East Side New York,
NY
Bellman – Guest Services
• Supervised and trained new employees.
• Directed activities for guest personal belongings. Resolved guest complaints pertaining to lost or mishandled luggage.
• Provided travel information and directions to hotel guests. Also provided recommendations for dining and entertainment.
• Offered solutions for unusual requests.
1995-1996 Marriott Forrestal Village Princeton, NJ
Front Desk Associate
• Greeted, registered and assigned rooms for hotel guests.
• Issued room key and provided instructions to the bellman.
• Date-stamped, sorted and racked incoming mail and messages.
• Transmitted and received messages using the telephone switchboard.
• Answered inquiries pertaining to hotel services, registration of guests, shopping and dining, entertainment and travel
directions.
• Kept records of room availability and guest accounts, manually or by using the hotel computer system.
• Computed bill, collected payment and made change for hotel guests.
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818 Hillside Rd
Rahway, NJ 07065
aco178@r.postjobfree.com
• Made and confirmed reservations.
• Posted charges, such as room, food, liquor or telephone use to the ledger, manually or by utilizing the hotel computer
system.
• Made restaurant, transportation or entertainment reservations.
• Deposited guest valuables in hotel safe.
• Ordered complimentary flowers or champagne for guests.
EDUCATION
1991 – HS Diploma Pio del Pilar Educational Institution Makati, Philippines
2013 – Licensed Certified Nurse Assistant Allen School of Health and Sciences Brooklyn, NY
PROFESSIONAL SKILLS
Knowledgeable with Property Management Systems, experience in Microsoft Word & Excel, databases, e-mail and the Internet
LANGUAGES
Fluent in Tagalog (Filipino) and proficient in Spanish
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