Customer Service Management
Resume:
Tyson Whittaker
**** **** *** *** ***** Fe, NM **507 505-***-**** **************@*****.***
Objective
As I pursue my degrees in psychology and behavioral sociology, I would like to use my current
knowledge and skills to coordinate services for the participants of industries such as yours
Profile
Enthusiastic professional, responsible person, and computer literate. Proven management abilities
in working as a team, handling multiple tasks, service coordination, great adaptability to any
agency’s environment.
Skills Summary
Case Management 5. Computer Savvy 9. Insurance Billing
1.
2. Report Preparation 6. Scheduling 10. Quick Learner
3. Written 7. Patient Care 11. Medical Procedures
Correspondence 8. Accounting 12. Project Management
4. General Office Skills
Professional Experience
Communication:
o Prepare complex reports, and create new documents to ensure optimal patient care,
with full compliance with Joint Commission standards.
o Conduct small group sessions on meditation/relaxation techniques.
o Communicate medical concepts to patients using layman’s terms to facilitate
understanding.
o Rapidly learn and master varied computer programs; recently completed Microsoft
Office Suite certificate course.
o Completed a Technical Writing Course
Customer Service/Marketing/Problem Solving
Oversee front office operations and provide impeccable customer service:
o Ensured the customer service rating for the Christus St. Vincent Sobering Center
maintained at least eighty percent.
Develop and implement complex documents for the management of patient care:
o Designed and modified over twenty documents to reflect industry standards and
complete patient care.
Maintained training records and pharmacy accountability.
o Pharmacy accountability maintained at less than three percent error.
o Training records were provided and supervised by director.
DETAIL MASTERY & Organization
Manage all aspects of day to day operations of St Vincent’s Hospital Sobering Center.:
o Ordering and maintaining supplies
o Maintain security of facility and patients through monitoring video surveillance and
perimeter security.
o Administrative Functions. Ensure all records and forms meet compliance with Joint
Commission Standards.
o Supervision of a total of two Sobering Technicians per shift.
o Case management of clients into drug and alcohol treatment centers.
Medical knowledge and skills
o Maintained patient records and daily log sheets.
o Tracked and assisted with medication delivery.
o Maintained daily vital signs and overall status reports.
o Patient’s assistance.
o While deployed to Iraq with the Navy, I was a certified Field Medic.
o Certified EMT in 2001
Employment History
CHRISTUS SAINT VINCENT – SANTA FE, NM
1.
o Certified Medical Assistant. January 2014 to Current
OCTAVIA FELLIN PUBLIC LIBRAY – GALLUP, NM
o Library Clerk. February 2013 to January 2014
CHRISTUS ST. VINCNET HOSPITAL SOBERING CENTER – Santa Fe, NM
o Lead Sobering Technician. March 2011 to November 2012
SANTA FE COUNTY ADULT DETENTION FACILITY– Santa Fe, NM
o Corrections Officer, 2010 to 2011
U.S. Navy – Port Hueneme California
o Second Class Petty Officer, July 2001 to July 2006
Education
CLOVIS COMMUNITY COLLEGE; CLOVIS, NEW MEXICO
o Psychology, Behavioral Sociology, Engineering
SANTA FE COMMUNITY COLLEGE; SANTA FE, NEW MEXICO
o Nursing, Biology, Technical Writing, Psychology
UNM; GALLUP, NEW MEXICO
o Chemistry, Japanese, Psychology, English
U.S. Navy
Field Medicine, Technical Librarian, Advanced
o
References
Eric Luchetti, Classification Officer, Family Assistance Analyst; 575-***-****
•
Terri Stafford, Pharmacist; 505-***-****
•
Vince Daniels, City of Santa Fe Clerk; 505-***-****
•
Mara Brophy, Executive Assistant of Private Label Select; 505-***-****
•
7168 Mesa Del Oro Santa Fe, NM 87507 505-***-**** **************@*****.***
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