Customer Service Administrative Assistant
Resume:
Deanna Butts
Freeport, TX *****
******.*****.**@*****.***
SUMMARY OF QUALIFICATIONS:
. Over 10 years of combined progressive experience and education in the
Administrative Support Field.
. Experienced in MS Access, MS Excel, MS PowerPoint, MS Word, Visual
Basic for Applications in all listed MS Office products (Syntactically
identical to VB 6.0).
. Possess excellent oral and written communication skills and efficient
at communicating with and working with people at all business levels.
EXPERIENCE:
US Security Associates, Dow-Freeport, TX 2015-Present
Security Officer
. Vehicle access control through badge monitoring.
. Determine the purpose of incoming visitor and delivery personnel and
check their credentials through Headquarters before issuing temporary
badges.
. Confirm all delivery destinations are expecting deliveries and call
for escort as needed.
. Random vehicle inspections as warranted.
Specialty Polymer Coatings, Angleton, TX 2014-2015
Administrative Assistant/Receptionist
. Answer a multi-line telephone and give information to callers, take
new orders and create PO's, take messages, or transfer calls to
appropriate individuals.
. Greet and welcome visitors, determine nature of business, and conduct
visitors to employer or appropriate person.
. Provide secretarial or executive services such as answering phones,
filing, preparing reports, and utilizing office equipment.
. Checked inputted orders for accuracy and maintain an up-to-date
customer contact database.
. Document administration, control, and filing.
. Schedule shipments.
Sportsmen's Center - DFMWR, Fort Hood, TX 2011-2014
Clerk/Administrative Assistant
. Supervised and coordinate activities and training of staff.
. Conducted orientation programs for new employees.
. Trained and developed staff.
. Maintained management information systems.
. Provided secretarial or executive services such as answering phones,
filing, preparing reports, and utilizing office equipment.
. Collected and disbursed funds from cash account and keep records.
. Compiled and maintained lists, records or statistical reports, using
computer.
. Prepared mail, letters and reports on behalf of the organization.
. Composed and distributed meeting notes, correspondence, and reports.
. Entered and retrieved data on computers
Custom Printing, Belton, TX 2009-2010
Customer Service Representative
. Over the phone customer service on a multi-line phone system.
. Set up new accounts, took orders, and answered questions on
merchandise and/or current orders.
. Kept detailed electronic records of all customer interactions from
start to finish.
. Researched any issues that may have arisen with orders and/or
accounts.
EXPERIENCE (contd.):
Mounted Warfare Testbed - Lockheed Martin, Fort Knox, KY 2004-2007
Software Technician - Data Analysis Team
. Created Ad Hoc SQL Server queries, at customer request, in order to
examine simulation data.
. Created Customized reports describing the outcome of simulation
experiments - MS Access, Excel, PowerPoint, SQL Server.
. Loaded simulation data into SQL Server.
. Created real-time reports using ASP, SQL Server.
. Created and modified code for model data entry software - Java, SQL
Server
. Utilized Visual Source Safe for configuration management of source
code.
. Created a database and web interface for collecting survey data -
Access, ASP.net, IIS.
. Created documentation for data collection tasks.
. Operated multiple simultaneous sessions of One Semi Automated Test
Bed software operating on Linux desktops.
. Learned Military Command Structure, Tactics, Techniques and Procedures
associated with the maneuver and operation of military units in
simulated combat.
Taco Bell - Fairbanks, AK 2001 - 2003
Shift Manager
. Managed the dinner and late night shift in a high volume store
. Attended to customers needs and heard and settled complaints
. Prepared food, took orders and payment, and maintained cleanliness in
the store
. Operated sale computer system and performed daily closing process and
paperwork
. Counted and logged the stores inventory
. Counted employee drawers before and after shifts, and prepared nightly
deposits.
. Attributed to the training of future shift leaders in all of the above
areas.
EDUCATION:
Central Texas College, Killeen, Texas
Business Office Administration/Computer Programming (50+ hours)
VOLUNTEER SERVICE:
Army Community Services- Fort Campbell, KY 2008 - 2009
Volunteer Manager
. Created volunteer opportunities in the Volunteer Management
Information System (VMIS) database per organization requests.
. Processed new volunteer applications and monitored/approved volunteer
hours recorded in VMIS.
. Maintained hard copies of volunteer service records and submissions
for awards for volunteer service.
Army Community Services- Fort Wainwright, AK 2001 - 2003
Army Family Team Building Master Trainer
. Created instruction material and instructed small groups and large
groups up to 100+ people.
. Specialized in teaching: Adapting to Change and Military Terms,
Acronyms, Customs and Courtesies.
. Completed Master Trainer's course which is used to train new
instructors and mentor them.
Contact this candidate