Customer Service Representative

Andrew Vimbela

*** ***** **. ******, ** ***** 201-***-****

*********@*******.***

Career Overview

Highly enthusiastic customer service professional with 10 years

client interface experience.

Core Strengths

Strong organizational skills Courteous demeanor

Sharp problem solver Energetic work

attitude

Active listening skills Customer service

expert

Seasoned in conflict Adaptive team player

resolution

Accomplishments

Customer Assistance

Worked with company systems such as Siebel and

diligently completed all assigned tasks,

working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent

loss of accounts.

Product Sales

Cross-sold services, upgrading customers to different plans and product

packages.

Work Experience

October 2006 Allstate Insurance Company

to

Present Charlotte, NC

Customer Service Representative (CSR)

Developed highly empathetic client relationships and earned reputation

for exceeding goals.Cross-

trained and provided back-up for other customer service representatives

when needed. Guaranteed

positive customer experiences and resolved all customer complaints.

March 2005 Radioshack

to

October 2006 Passaic, NJ

Manager, Customer Service

Performed store opening duties, including counting cash drawers and

checking all equipment for

proper functioning. Kept abreast of rapidly evolving technology.Managed

cash stock and inventory

balances accurately.Accurately logged all daily shipping and receiving

orders.Compiled weekly

monetary reports and. Served as the company's only bilingual

Spanish/English customer service representative.

Educational Background

2014 University of North Carolina at Charlotte

Charlotte, NC, USA

Economics - Bachelor of Science (December 2014)

Chancellor's List - 3.8 GPA - Magna Cum Laude

Coursework in Business, Marketing and Communications.

Member of Beta Gamma Sigma Business Honor Society

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