Human Resources Management
Resume:
S U S A N F. L I T T L E F I E L D
**********@*****.***
www.linkedin.com/pub/susan-littlefield/25/a6/93b/
WHAT I CAN DO FOR YOU…
Full-Cycle Employment Administration Comprehensive On-Boarding Programs
Design of HR Training Systems Leadership & Team Development
Implementation of HRIS HR Best Practice Reviews and Project Management
Benefit Plan Design and Review Proactive Worker’s Compensation Reviews
Handbook Policy Review and Updates Benefit/Leave Program Administration/FMLA
EEO, DOL, FLSA, AA compliance Investigation of Employment Complaints
Performance and Compensation Programs
WHAT I HAVE DONE FOR OTHERS…
• Started up three HR departments for multi-state/location companies, encompassing all aspects of HR design and
development.
• Customized benefit programs to fit culture and mission of the organization.
• Trained supervisors and managers to improve skill sets among team members, reducing turnover by 50%+.
• Supported staff of Adelante Development Center, an acclaimed, state-wide non-profit organization serving adults
with developmental disabilities.
• Developed personalized team recognition programs
• Repeatedly recognized for outstanding HR supports during national and state-wide audits over nine years.
• Proactive team member counseling and supervisor/manager training resulted in decreased DOL/FLSA claim
filings, and zero claim losses.
• Mentored HR associates for advancement within the organization
• Established Volunteer Program partnership and recognition program
• Ambassador for United Way and Special Olympics campaigns
• Coordinated community-wide events for school organizations
• Supported small businesses as a consultant of HR best practices
EMPLOYMENT EXPERIENCE
HOSPITALITY HR ADVANTAGE, San Diego, CA 2015
Principal Consultant
Independent HR Consultant
Consultant for small hotel management companies and operations
Implement takeover process for transitions between management companies, including HR audit,
evaluation of HR knowledge and training needs for key hotel staff, assist with recruiting, assist with payroll
set-up, and provide ongoing support and training.
Manage project-specific assignments such as creating performance review processes, design benefit
programs, and introduce HR metrics for optimal revenue management and performance.
SUSAN F. LITTLEFIELD 858-***-**** PAGE TWO
FRONTERA HOTEL GROUP, San Diego, CA/Dallas, TX 2013 – 2014
Corporate Director of Human Resources/VP
New start-up Hotel Management Company
Created and implemented ground-up Human Resources department for the hotel portfolio of 13 hotels.
Implemented recruiting program and developed orientation program for new hires.
Developed job descriptions for all positions
Revised company handbook for both California and non-California locations
Administered payroll system for all locations; initiated transition to new payroll provider
Coordinated new benefit initiatives company-wide
Conducted internal investigations and reviewed all disciplinary terminations
Position eliminated- Corporate Office relocated to Dallas, Texas
See Volunteer Experience 2006-2013
AMERICAN PROPERTY MANAGEMENT CORPORATION, San Diego, CA 2000 – 2006
Corporate Director of Human Resources
National Top 10 Hotel Management Company
Created and implemented ground-up Human Resources department related to ongoing management of
company’s hotel portfolio of over 40 hotels across the USA while maintaining full responsibility for the day-
to-day HR operations of the Corporate office.
Saved $250,000 in premiums per year through redesign of the benefit programs, including transition from
self-insured medical to a full medical plan.
Worked with senior corporate management in development and implementation of company-wide
personnel policies and practices, ensuring full legal compliance and communication of company values.
Responded to all EEOC, DOL, OSHA, and regulatory agencies; including conducting investigations,
evaluation of issues, and recommendation of action.
Created and implemented management training program for all hotel management staff, including internal
policies and practices, brand training, and monitoring of competencies.
Selected, designed, and implemented comprehensive, company-wide HRIS, resulting in efficient data
retrieval and time-saving reporting at each location.
Audited all worker’s compensation data and coordinated safety and inspection programs to increase safe work
practices and to identify programs to reward improved safety.
Oversaw the start-up of hotel HR functions for all new properties added to portfolio, including hiring, set-up
of benefit plans, staff and management training, payroll and compensation, EEO-1 reporting, HRIS start-up,
safety program development.
Volunteer opportunities with family, schools, and community became more important to me at this time; see
volunteer experience on page three
SUSAN F. LITTLEFIELD 858-***-**** PAGE THREE
ADELANTE DEVELOPMENT CENTER, Albuquerque, NM 1991 – 2000
Director of Human Resources
Senior Executive of HR for non-profit organization serving adult population living with severe developmental disabilities.
Created full spectrum of human resources operations for company that had 73 employees at the time of hire,
and grew to over 400 employees, 300 workers with disabilities, and 32+ locations across the State of New
Mexico.
Annually updated all personnel policies and practices to ensure full legal compliance.
Developed and improved safety and worker’s compensation programs to reduce claims and ensure safe work
practices, including Bloodborne Pathogen safety, lifting/transferring, and OSHA reporting.
Implemented and upgraded HRIS programs.
Designed and provided manager training for all supervisory personnel, including in-house policies,
State/Federal laws, performance review programs; Member of Adelante Training Institute.
Negotiated and handled all benefit renewals, developed EAP, Wellness programs, and incentives for smoking
cessation among staff; successfully implemented new leave program that saved the company over $100,000 in
three years. Reduced turnover rate to 45% in an industry averaging 170% turnover annually.
Member of NET-NM Human Resources Team; inter-agency consortium to ensure best practices were
implemented across statewide agencies.
Successful in all CARF, Malcolm Baldridge, and ISO-9000 reviews and surveys to meet full accreditation
requirements for the agency.
Offered position with American Property Management Corporation
VOLUNTEER EXPERIENCE 2007-Present
THE BISHOP’S SCHOOL, La Jolla, CA 2007-Present
Parents’ Association
Serve as Chairperson or Board Member for multiple events
Co-Chair: Admissions Co-Chair: Faculty and Staff Appreciation
Executive Board: First Vice President
o Oversaw all communication systems from school to parents via Advisory Groups and class parents
o Responsible for school-wide Parents’ Night of Classes
Reservations Chair for Lumina Auction
Knight of the Century Centennial Auction- Underwriting Chair
Raised over $135,000 and covered full costs of underwriting the school’s centennial year auction during
severe economic downturn
Member-at-large for Grandparents’ Day, Christmas Tea, Roundtable Club, Auction, and Library committees
Coordinated Wounded Warrior knitting outreach program for community service opportunities; expanded to
include City of Hope Love Scarf Project
Team Parent, Baseball Teams
THE EVANS SCHOOL, La Jolla, CA 2000 - 2012
Parent Volunteer
Instructed students in grades 2 – 6 and coordinated school-wide knitting project to benefit ElderHelp
organization and Wounded Warriors
Supported school’s outreach to several non-profit service organizations by coordinating school-wide running
“marathon”
Class parent
SUSAN F. LITTLEFIELD 858-***-**** PAGE FOUR
EDUCATION
University of New Mexico, Albuquerque, New Mexico
Master of Business Administration, Human Resources Concentration. Robert O. Anderson
Graduate School of Management
Southern Methodist University, Dallas, Texas
Bachelor of Arts, Psychology
San Diego State University, San Diego, CA
Medical Billing and Coding Certification Courses
SELECTED AFFILIATIONS, ACHIEVEMENTS AND ACTIVITIES
Certified Professional of Human Resources (PHR), Society for Human Resource Management 1991 –
2007
Member, Society for Human Resource Management 1991 – 2006, 2015-
Y.W.C.A. Women on the Move Nominee, 1997
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