Manager Case
Resume:
Maria Magdalena Mendez
*** **** ****** ****, *******, NM 88021
Cell: 915-***-****
E-mail: *************@*****.***
Experience
July 2011- January 2015 Southwest Key Programs- Texas programs
Case Manager
Maintain physical and web-based client files
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Responsible for assisting clients with reunification, repatriation, LTFC or SIJS cases
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Responsible for completing family reunification packets for sponsors
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Ensure completion of initial assessments as required by state, funding source, and program
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Adhere to policy and procedures as required by state and funding source
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Be available to travel for training or reunification purposes
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Participate in case staffing with funding source representative and third party
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Maintain communication with minors and parents/families; treatment team, individualized
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service plans, and release options
Facilitate family visits
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Coordinate treatment team meetings
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Assist lead case manager with submitting quarterly reports and monthly file audits
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Facilitate incoming telephone calls to minors with family members and attorneys
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Maintain and keep professional work environment
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Ensure proper supervision of youth
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Assist with any other tasks as required by program and administration
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Supervisory Experience
September 2013-August 2014
Lead Case Manager
Responsible for supervision of 9-13 employees
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Responsible for submitting daily reports to program staff, funding source, and state officials
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Maintained an updated daily census
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Responsible for submitting monthly case file audits (closed and active)
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Submitted quarterly reports to program director and assistant program director
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Responsible for maintaining communication with pro bono attorneys, funding source and
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third party representatives on a daily basis
• Maintain active and web-based client’s files for high profile cases
Facilitate all telephone calls to minors with attorneys and family members
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Responsible to assist with transfers during influx
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Responsible for revising and monitoring all cases; reunification, LTFC, SIJS, or
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repatriations
Responsible for conducting trainings
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Coordinate family visits
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Facilitate treatment team meetings
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Youth Care Worker
July 2011- March 2012
Responsible for youth supervision at all times
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Assist with coordinating field trips for youth
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Facilitate vocational classes
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Ensure that all daily assessments be submitted via web
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Assisted with coordinating and facilitating events and activities for clients
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Traveled as required for reunification purposes
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Maintained a safe environment for youth and staff
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Responsible for attending all trainings
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Assist with any tasks as required by the program and administration
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Trainings and certificates
2015 Southwest Key Programs UMSCP
196.55 completed hours in RELIAS LEARNING
02/2015-02/2018 National Council for Behavioral Health
Mental Health First Aid USA Certificate
8 hour course
2014-2016 Southwest Key Programs
Nonviolent Crisis Intervention and Prevention (CPI) Training
Successful 8 hour training completion
2012-2015 The University of Oklahoma OUTREACH/National Resource Center for Youth
Services
Residential Child & Youth Care Professional
2010 New Mexico Children, Youth, Families Department (CYFD)
PRIDE Completion
Padres, Recursos, Informacion, Desarrollo, Educación
Parents, Resources, Information, Development, Education
2008 Texas Teaching Fellows' Summer Institute
Summer Institute Completion
60 hours of training in Teaching for Student Achievement (TfSA) and 3 weeks of Practice
Teaching
References
Available upon request
Contact this candidate