Sales Customer Service
Resume:
Adrienne M. Cofield
************@*****.****.***
Objective: Actively seeking a position that will utilize and incorporate my skills, experience, and
education into a viable position which will foster growth and development affording the opportunity for
advancement.
01/10-Current, CASA (Court Appointed Special Advocate for Children) City of Chesapeake
(Chesapeake, VA)
Conduct independent investigations by reviewing and researching all pertinent documents/records.
Interview all relevant parties to determine the facts and circumstances of the child's situation. Familiar
and interactive with sectors of Social Service Standards, Family Law, custodial agreements, and forms of
mediation and negotiation within the scope of JDR (Juvenile and Domestic Relation) Court. Submit
written reports at every hearing which include findings and recommendations. Provide a written report to
all parties 7-business days prior to the hearing. Ensure representation of the child’s best interests.
12/12-09/14, USAA,Inside Auto Adjuster III (Chesapeake, VA)
Investigated, researched, negotiated and adjusted low to moderately complex auto claims presented by or
against our insured's to determine legal liability, confirm coverage, and equitably settle/defend in
compliance with all state regulatory requirements .Worked under direct supervision; performed routine
work assignments and problem resolution. Utilized resources such as Lexis Nexis, ISO, and Street
Delivery to assist in the execution of the claims investigation . Reviewed,interpreted, and translated
terms and coverages on policy(s) to the insured and applied the terms in accordance to open exposures.
Utilized pay authority of $10,000 to settle on chargeable or non chargeable claims. Managed workload on
an average of 40+ claims weekly through time management
11/11-12/12, State Farm Corporation, Auto Claims Processor (Frederick, MD)
Applied claim settlement procedures by reviewing and processing losses through the intake of on average
of 60 + call daily. Made clear liability decisions after the verification of facts of loss and applied critical
thinking skills, knowledge of claim handling procedures within multi-jurisdictional venues through the
utilization of a variety of software programs (ILR, ECS, ISO, ACC and My Mitchell)to effectively
process, work,and eventually close claims. Deciphered claims in layman’s terms to effectively
communicate applicable coverages to policyholders and claimants. Resolved issues with policyholders,vendors, attorneys, and claimants by a variety of actions such as but not limited issuing payment(s),
opening and sending subrogation,and determining cause of loss(es) for a variety of occurrences and
extending applicable coverages.
04/10-08/11, Chico’s FAS, Inc., Sales Lead (Chesapeake, VA)
Conducted support in the managing of a high volume through generating increased revenue, and
implementing operational duties including but not limited to asset protection, human resources
functions, associates’ development in a high end women’s’ boutique/retailer. Performed various sales and
register transactions including but not limited to: opening count, EOD operations, reconciliation, and no-
sales transactions. Supervised and mentored associates engaged in sales, inventory control, reconciling
cash receipts, or in performing enhanced customer service. Reviewed time sheets and other payroll
documentation for accuracy and submitted accordingly. Motivated and trained associates to meet daily
goals, UPT(3.0), and ADS($160). Created (MAPS) a Most Amazing Personal customer experience.
05/08-04/10, Manalive Clothing (Jimmy Jazz Acquisition) Assistant Manager (Chesapeake, VA)
Provided support in managing the sales, operations, associates, asset protection, and human resources
functions of a women and men contemporary apparel retailer. Performed various sales and register
transactions including but not limited to: opening count, EOD operations, reconciliation, and no-sales
transactions. Reviewed time sheets and other payroll documentation for accuracy and submits as
appropriate. Motivates and trained associates to meet daily goals, UPT(3.0), and ADS($60). Applied and
assisted in the implementation of a six step selling strategy .Recruited talented associates.
01/07-05/08, Mini-Price Self Storage, Assistant Property Manager
Demonstrated managerial duties by maintaining accurate records for each customer including leases,
insurance, and change of address forms, addendums and accurate records of all auctions. Utilized various
software programs within a MS Office environment formerly Space Control by SiteLink, self-storage
applications. Initiated all required notices and procedures for tenant foreclosures and auction of property
according to state auction lien laws and Mini Price's Policies and Procedures. Increased company’s
monthly goals through strategic sales. Maintained and secured units and surrounding property through
surveillance of monitors and observing and overlooking the premises.
Education and Certications/Licenses, Skills, and Compentencies
•Tidewater Community College (72 cumulative credit hours)- A.A.S Paralegal Studies in Litigation
•Property and Casualty license for TX and reciprocal states, Florida, NC, and DE
•Faxing, scanning, copying,using multi-line phone system, dispatching, using postage machine, adding
machine, typing 35 WPM, filing, maintenance, and basic accounting principles
•Proficiency in Microsoft OA, Space Control, SABRE, BOSS, Lexis Nexis, ISO, My MItchell, Street
Delivery
•30 pre-training hours (CASA), CASA certified, State/FBI clearance, and 12 annual CEU’s
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