Manager Customer Service

Fallon Horton

**** *** *** ***** . **********, Alabama 35233

205-***-**** . **********@*****.***

Skilled Professional with experience in Front Office Administration

and Management in various fast-paced environments . Self motivated

individual with strong leadership and relationship building skills.

Excellent interpersonal, written, and verbal communication skills .

Dedicated to providing superior customer service

Professional Experience

HOA - Pelham/Trussville, Alabama 2010 to 2013

Crestwood, Alabama 2005 to 2007

Server/Bar Trainer

. Work closely with management and new employees to ensure proper

training in all facets of position

. Fill in as server/bar tender as needed

. Complete inventory of products in bar area

RMD - Nashville, Tennessee 2008 to 2010

Server/Bar Trainer/Key Manager

. Train and assist all new hire employees in front of house and bar

services

. Work with management in marketing and advertising for

establishment

Smiles Oneonta - Oneonta, Alabama 2010 to 2011

Office Manager/Receptionist

. Prepared files and maintained records of new patients

. Reviewed and explained insurance policies to patients to guarantee

full understanding of payment

policies and procedures

. Updated patient accounts

. Managed all incoming and outgoing calls for busy office

. Assisted in all areas of office administration including data

entry, reception, file organization,

research and development

Mark Lang Collision and Paint - Trussville, Alabama 2003 to

2005

Front Desk Receptionist/Office Manager

. Managed daily office operations and maintenance of equipment and

maintaining accurate records

for all business supplies

. Maintained and prioritized daily tasks and projects including:

call logs, appointments, travel, expense reports and general errands

. Contacted insurance providers to verify correct insurance

information and obtain authorization for proper billing codes

. Verified and create claims numbers by communicating with various

insurance providers

. Processed account receivables and account payables

Education

. Volunteer State Community College - Gallatin, Tennessee

2010

Interior Design

. Jefferson State community College - Birmingham, Alabama

2004 to 2007

Interior Design

References

. Miranda Johns - 205-***-**** - ************@*****.*** - Hair

Stylist, Cappeli Salon

. Crystal Cook - 205-***-**** - ************@*****.*** - 2nd Grade

Teacher, Westblockton Elementary School

. Magen Van Meter - 205-***-**** - **********@******.*** - Office

Manager at D1 Sports Training Facility

. Joe Colleta - 205-***-**** - ****@*********.*** - Ford Finance

Manager

. Kim Cook - 205-***-**** - ********@***.*** - SJB Inc.

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