Customer Service Sales

Kristen Cole

***** ******** *** - *******, ** ***98

************@*****.*** - 832-***-****

Objective:

To upturn steady employment enabling me to perform my acquired skills to enhance any endeavor to the

best of my ability in a position I can take pride in, learn from & gain more experience and especially enjoy.

I will bring hard work, dedication, reliability and noticeably positive difference to any company, business or

employer in general.

Qualifications:

Sales and management experience in retail, sales and restaurant/bar atmosphere. Experience working

professionally in the pet care industry. Clerical experience, typing, answering phones and always providing

quality customer service. Most comfortable and fully capable of working in a fast passed environment. Excellent

at multi- tasking and almost impossible to not get along with. I am very efficient, well spoken, professional

and strong work ethic. Have personality that goes for days. I work very well with the public. I work well under

pressure and am as reliable as they come. I have a very neat & clean appearance, am well versed & articulate

with an excellent speaking/phone voice. I try to keep a positive attitude & always be courteous to others in

life and especially in a work setting.

WORK EXPERIENCE

Professional Pet Care Giver

Pooch Care - Webster, TX - January 2011 to Present

Pet care business I started myself and continue with. Providing private pet care services to a clientele. Includes

all the basics and more, all services tailored to specifics of the client and their needs or wishes. From home

visits, extended overnight stays, medication distribution, special needs animals, puppy & elderly care, private

boarding, pet taxi, and mild grooming. As I am self employed, I schedule bookings and the rest of this at my

own leisure, according to my availability.

Salon Coordinator Supervisor

Sunkissed Tan - June 2011 to May 2014

Responsibilities include: key holder, open and closing salon. Locking/ unlocking door, set up computer and

inventory daily. Go over daily specials with the owner and pass along all info to staff. Assist & supervise cleaning

& special care of equipment. Hold staff accountable of sales quota requirements, proper product & service

knowledge, standards of customer service. My responsibility to make bi-weekly cleaning schedule, training

packet info, documentation of all sales products, memberships, specials, inventory for staff to memorize/

learn. Sometimes interview possible new hires & all training for new staff or re-train staff when needed.

Customer service & membership relations, handle complaints and possible un-happy customer issues to their

satisfaction. Daily inventory count & documentation, bi-weekly inventory count & orders. Research sales tactics

and information on salon products and services. On call regularly for questions and or problems. Essentially

ran salon smoothly for owners and relayed all situations beyond my capabilities to be handled. Commission

based sales and regular hourly pay with raise.

Bar Manager/ Bartender

KC's Brickhouse Grill & Bar - Houston, TX - October 2009 to August 2011

Customer service relations, opening and closing duties for bar and bar staff check outs & drawers. Interviewed

and trained new hires, inventory count, keg & liquor ordering, bar supplies, schedule bar staff, monitor labor

costs and sales ratios. Kept track of all spills, comps & voids count, make drink specials/promotions, marketing

& advertising and supervision of the bar in general. Keep bar staff accountable for up selling alcohol, providing

excellent customer service, carding bar guests, never over serving bar patrons and following all guidelines set

by establishment's standards and TABC. Maintained a high level of cleanliness of entire bar area, keeping

everything sanitized properly. Always working a positive attitude, setting a professional example for bar staff.

Membership Counselor

24 Hr. Fitness - December 2007 to August 2009

In charge of membership sales as well a personal training sales. Responsibilities were collecting leads and

referrals to set up appointments to bring in potential members. Giving tours of the facility, going over the

different membership offers, type up guest passes, and over seeing club and front desk in the GM's absence.

I was required to obtain 15 fresh leads daily, as well as have 10 set appointments, and make a minimum of

75 calls every day. A daily and monthly quota of memberships and personal training packages required for

myself and the club. Setting up member's first initial personal train appointments. Log all shows, no shows,

tours given, calls made, guest passes and walk ins. I assisted the front desk during their breaks and busy

times. During evenings and weekends I supervised the club, check labor costs, and handled any problems

as management was off.

Bartender/ {promoted} Bar manager

Club Nasa - Houston, TX - April 2005 to March 2007

Responsibilities included: Inventory count, all liquor orders,order bar supplies, made drink specials, monitored

spills, voids & comps numbers, new hires, training all bartenders, schedule bar, band booking, customer

service relations, organized staff meetings and staff cleaning parties. Bartended weekly as well as supervised

the bar. Was given an immediate promotion to bar manager because of my experience, knowledge and

leadership skills.

Cocktail Waitress/ Bartender

Sherlock's Pub - August 2004 to May 2005

Also worked beer tub and shot girl.

Bartender

Doc's Upper Deck - Houston, TX - July 2004 to March 2005

Responsibilities

Bartender full time.

EDUCATION

San Jacinto Community College Central

February 2004

Clear Brook High - Friendswood, TX

1999 to 2001

SKILLS

Customer Service and relations, Management, pet care, animal behavhior, Sales, bartending, some veterinary

training, advertising, inventory & product knowledge.

LINKS

http://www.facebook.com/Kris.Cole.PoochCare

ADDITIONAL INFORMATION

TABC certification (current)

Contact this candidate