Manager Project
Resume:
Satish Kumar Sharma
Tampa, FL 33614
813-***-**** (cell)
****************@*******.***
LinkedIn Profile: http://www.linkedin.com/pub/satish-sharma-ieng-msc-it-
citp/9/901/767
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OBJECTIVE:
I am seeking challenging opportunity in Information Technology /
Engineering / Business Development with my extensive professional
experience of over 16 years in quality assurance and project management in
information technology / software development, being involved in the
estimating, planning, execution, and administration of multiple projects
across the full project life cycle and with my ability to independently
plan, organize, and control the activities of multiple, large scale, cross
functional project teams, and 32 years in managing engineering operations
in design, development, quality assurance, production and installation
commissioning, vendor development, and sales achieving highest customer
satisfaction in the delivered / developed products in information
technology field.
SUMMARY:
. Over 16 years of experience as a Project Manager in Information
Technology/ Telecom/ / software development, all IT related management
of technical operations and 33 years in managing engineering
operations in design, development, quality assurance, production and
installation commissioning, vendor development, and sales achieving
customer satisfaction.
. Project Management pertaining to the development of new, updating
existing applications and with data conversion following IT UP / PRISM
methodology of Waterfall / Agile experience while working for the
world leader Telecom companies - IBM, AT&T and Verizon. Familiar with
virtual network / virtual technology - both network and server
virtualization and analyzing gaps within existing network.
. Managed large scale AT&T's Core, local, mobile network development
SDLC projects with IT Unified Process / PRISM (Information Technology
Unified Process) / SRT-RM ReqPro / Waterfall / Agile methodologies/
embedded RTM and in Telecom, Ethernet, Uverse interfaces.
. Collect, analyze and maintain financial forecast information (e.g.,
labor, hardware, software), using input from applicable sources.
. Work project management of software web applications development of
large, complex and technical - wireline / wireless and mobility-wifi
network and data warehousing projects.
. Successful managing geographically distributed and culturally diverse
work-groups.
. Worked as a Project Manager for Software development and software
quality assurance projects and managed team of Developers, Test
Specialist and gathered business requirements to test system
functionality working closely with development Team, business
analysts.
. Managed system designs, test cases, quality of software products,
ensure effectiveness and quality of the components and systems
developed and ensuring adhering to all applicable standards and
policies.
. Self-organized, possess ability to follow Scrum process and coach
scrum team and improve.
EXPERIENCE:
Took break from professional work between for completing my leftover
Modules of Master's Degree in Business Administration (MBA), Post
University, USA. Jan 2014 - June
2014
Student - MBA. (Corporate Innovation)
Major - Accounting & Finance
Passed with Distinction (GPA: 3.91)
Capstone Project: Proposal for Innovative Healthcare Services for Seniors.
(Grades - 97/100)
AT&T - Tampa, FL, USA
Jul 2011 - Jan 2014
Project Manager (Xcape Solutions, Inc. Lutz, FL, USA)
. Worked as a Project Manager for Software development with waterfall
methodology and with software quality assurance projects and managed
team of Developers, Test Specialist and gathered business requirements
to test system functionality working closely with development Team,
business analysts.
. Managed system designs, test cases, quality of software products,
ensure effectiveness and quality of the components and systems
developed and ensuring adhering to all applicable standards and
policies.
. Working on the application Service Manager with IBM / DB2 DBMS Tools
and Utilities in teams interfacing with Service Manager other
technical staff and interacting with all levels of management.
. Used Code changes / Agile methodology / Change Control of Service
Manager Network (complex CICS application on IBM mainframe (OS/390 and
AS/400).
AT&T - Atlanta, GA / Tampa, FL, USA
Jul 2006 - Jun 2011
Project Manager - Software Development (Collabera, Inc. USA & Tech Mahindra
- Americas, USA)
. Managed large scale AT&T's Core, local, mobile network development
SDLC GIS projects with IT UP / PRISM (Information Technology Unified
Process) / SRT-RM ReqPro / Waterfall / Agile methodologies and in
Telecom, Ethernet, Uverse interfaces.
. Project management of software web applications development of large,
complex and technical - wireline / wireless and mobility-wifi network
and data warehousing projects.
. Managed IT development projects for client's enterprise data
warehouse.
. Worked with ATT Connect, develop project plans, lead and analyze
business functional / non-functional requirements, validate, manage
changes, project milestones, requirements management tool - SRT-RM
ReqPro with embedded RTM, system design specification, quality
assurance, systems test plan and test sets, user acceptance test plan,
defects reporting tools (sharepoint) and AOTS CM, Quality Center,
system and feature design.
. Interaction / coordination with clients / customers / stakeholders to
ensure meeting customer satisfaction at all levels and that software
developed is the right product and is developed right.
. Work included business requirements for creating system's functional
and non-functional requirements, management of end-to-end project
management, Risk/Issues, SLA, High level design, application design,
Unit-assembly, integrated systems and user acceptance, ORT, UCT, PDU
through SQA.
. Updated requirements traceability matrix, project milestones and
decision gates, ensuring artifacts updated per changed requirements
and submitting all required artifacts into repository until the
project closure ensuring customer satisfaction at all stages of the
software development life cycle.
. Multiple software development projects (up to 20 projects in a month's
time) at a time (software updates and new LTE applications).
. Using project management techniques, tools, effectively communicating
with stakeholders, creating project plan, and all other necessary
documentation following SDLC Waterfall methodology, reviews,
approvals, tracking project progress and changes in requirements,
developing risk management mitigation plans, escalating issues if
any, managing scope creep utilizing the quality triangle trading off
between schedule, budget and the required product quality.
. Closing of project to consist of lessons learned, archiving records
all activities providing guidance to team on incorporating client's
quality needs, cutting on functionality to ensure clients' core
requirements are validated and verified.
. Worked as subject matter expert / SPOC (complete ownership) in my
field of project - program management and as head quality assurance in
software development projects including Long Term Evolution (LTE) (4G
technology) projects with reference to GIS (Geographical Information
System) for all of AT&T's Core and Local Network with agile
development, analyzing the prevailing situation and take immediate
decision with my ability to effectively handle the changing
priorities. Commanding leadership with my ability to interact and
communicate with all levels (from the top-most to the bottom) of the
entire organization, being pro-active, action-focused with single mind
devotion and immense self-confidence, result oriented, and the ability
to solve any kind of problem effectively and efficiently and thus
effectively meeting the goals of AT&T.
. With constructive, effective and positively honest approach, managing
multiple teams both onsite and offshore, multiple projects with
Java/J2EE, ASP.Net and related technologies while connecting to new
clients with common interfaces (IBM and more) and in resolving all
kinds of issues or learning newer skills in technological advancements
utilizing my past technical back ground and client / vendor management
experience and my excellent communicating / follow-up skills i.e.
writing as well as oral skills ensuring the organization achieves what
is aimed for and highest customer satisfaction.
. Possessed a proven ability to work independently, successfully
managing the three constraints of any project from start to finish
with constructive and effective approach across the project team.
. Resolved any kind of issues / problems encountered in any project and
divert the failing project to successful closure thus achieving
complete satisfaction of all stakeholders and the customer / client.
Dealt with offshore development teams.
Environment: Win 7, Vista, XP Pro, Stored Procedures, SQL, MS Office suites
- Word, Excel, Access, Outlook, and Project. PRISM, IT UP, Data Warehouses,
P8, Quality Center, Req-Pro
Took break from professional work between for pursuing Master's Degree
(University of Liverpool, UK)
Jul 2005 - June 2006
Student - MSc. (IT) in Software Engineering (Honors degree)
Major - Software Engineering
Passed with Distinction (GPA: 3.78)
Dissertation Subject: Accumulative Software Development. Score: 'A' Grade.
Verizon Data Services, Location - Tampa, FL, USA
Aug 2004 - Jul 2005
Programmer/Quality Assurance Analyst (Infinite Computer Solutions, Inc.
USA)
. Project quality management; create test plans, test cases, testing of
telephone ordering system on GUI Interface / IBM Mainframe,
association with proprietary and win-runner automation tools.
Generated quality related documents.
. Work included guiding peers on related quality activities viz. quality
assurance, configuration management, project monitoring, measurement
and the software engineering paradigms.
. Participated in design reviews and code inspections.
. Assisted management in approval of tools, techniques, methodologies
for software enterprise application testing.
. Front-end testing of systems for Customer Telephone, DSL (Data) and
Video (Cable) Ordering System on GUI Interface.
. Back-end verification of the results on IBM Mainframe.
. Tracking and monitoring FTTP orders from start to finish in respect of
roll out of rollout of 'Fiber to the Premise'.
. Test plans / test cases documentation using MS Office products.
. Involved in end-to-end testing escalating testing issues with
developers, test-plan / SRS / traceability reviews and daily status
reporting.
. Interaction with developers, testers, customers, project architects
and management.
. Trouble-shooting general pc problems, downloads, lotus notes.
. Familiar and associated with the team members conducting the
automation testing using win runner.
. Administering / updating local group data on network
. All the above-mentioned software testing was performed on Lotus
Domino.
AT&T, Location - Tampa, FL
May 1999 - Jul 2004
Sr. Programmer / Software QA Analyst (Strategic Staffing Solutions, Inc. -
May 1999 to Apr 2003 & Paragon Computer Professionals, Inc. USA - Aug 2003
to Jul 2004)
. Project management through software quality requirements using various
measurement techniques, mean-time-to-failure (for reliability),
pass/fail criteria, traceability, system / regression test, focusing
on code and user acceptance test (UAT) with the respect to the Service
Manager software development, baseline control, configuration
management, consistency, documentation.
. Test Plan, Test Cases, QA, Analysis, Design, User acceptance and
performance testing of software, Development and Testing of Service
Manager - a large complex IBM Mainframe enterprise application
involving VTAM, CICS, DB2, JCL, MVS, TSO, COBOL and other tools
related to testing for Profile Maintenance and RACF Services includes
Mainframe messaging services, web testing on LAN - T1 connection.
. Performing function testing for Service Manager application in respect
of SNA / MPN user IDs with different authentication methods including
RACF, SecurID, SafeWord and Generic RADIUS protocol.
. This includes SNA Users, Terminal IDs, Application LUs, MPN users, IP
Hosts, Groups, Services, Auth Servers, Accounts, IP Devices/Clients
(NetGate and NetClient Devices), Net Policies, and Rules. The work
also involved SQL query / data retrieval using SELECT and FROM in SQL
statements in various DB2 tables contained in the database using SPUFI
in TSO on ISPF panels in order to create test cases.
. Remote Access Services Interface Gateway - an MPN based interface into
the Network via Service Manager Access Point (SMAP) including RIG DISP
and MSN DISP Web-Redirect, Roaming for DISP (URD), SM/RIG Logon,
Geographic / TFS Server Authentications, Generic VS Support Roaming
Access, Long Password Support and Geographic Access Control for DISP
users related to the virtual private network (VPN) and voice over IP
operation readiness testing.
. Working with IBM and Vendor DB2 DBMS Tools and Utilities in teams
interfacing with Service Manager other technical staff and interacting
with all levels of management.
. Performed Service Manager Administration - A web based Web Engine
interactive tool, used to administer profiles within Service Manager's
Multi-Protocol Network (MPN) services using browsers 'Internet
Explorer' and Netscape. Various applications / resources including MPN
User, IP Host, Group, Account, MPN Services, NetGate, NetClient, Cisco
83x, Branch Office, Customer Direct, Policy and Rule.
Environment: IBM PC, LAN Ethernet / Token Ring, TCP/IP Passport, IBM
Mainframe 3278, TSO, Microsoft Outlook, Lotus Notes, AIX/UNIX, MS DOS, MS
Word, PowerPoint, Access, Excel. Operating Systems: Win XP, Win 2K, ME, Win
98, Win 98SE, Win 95, NT4 Work Station. Networking including: LAN / WAN /
VPN, TCP/IP, routers, switches, network topologies, best practices, and
troubleshooting methodologies by virtue of testing networking software for
customer Internet authentication at AT&T Labs.
IBM - Tampa, FL, USA
02/1998 - 05/1999
Sr. Software Programmer/SQA Analyst / Tester - IBM (Strategic Staffing
Solutions, Inc., USA)
. Project Management, LAN network analysis, design, development and
testing of Service Manager - a large complex IBM Mainframe enterprise
application involving VTAM, CICS, DB2, JCL, MVS, ISPF, TSO, PL/1 and
other tools related to testing for profile maintenance and RACF
services. Generalized testing of other services viz. SENd / MESsage /
NEWs / NOTify / STAtus / Internet Registration and Internet
Authentication.
. Working with IBM and Vendor DB2 DBMS Tools and Utilities in teams
interfacing with Service Manager other technical staff and interacting
with all levels of management.
. Creation of test cases / scripts for integration, functional and
regression testing. Performing function testing of Service Manager
application of SNA / MPN user IDs with different authentication
methods including RACF, SecurID. SafeWord and Generic RADIUS protocol.
Virtual network - with hardware and software resources and
functionalty.
. Environment: IBM PC, LAN, TCP/IP, TSO, RACF, IBM Passport, IBM
Bookmaster, Lotus Notes, IBM Mainframe 3278, Excel, ISPF, AS/400,
Access and OS/390
. All the above-mentioned software testing was performed on Lotus
Domino.
Intra Link Info Systems, Southfield, Michigan, USA
10/1997 - 01/1998
Programmer and Analyst
. Worked as a software programmer and tester in the date conversion
project for Nationwide Insurance.
. Y2K project: Analyzing dates impact of all the programs. JCLs
belonging to batch system that used 'Y2 GETCEN' a tool for Y2K
renovation.
. Responsibilities included allocating Data Sets, Reviewing and
Verifying the compliance, compiling the code and modified programs and
testing and certifying the modified programs.
Environment: IBM PC Compatible, COBOL VS/370, JCL, and MVS, MS Word,
PowerPoint, Excel, Access.
Directorate of Training and Technical Education, India
10/1995 - 09/1996
Lecturer and Examiner (Mechanical Engineering)
. Taught students of part-time students of Diploma in Mechanical
Engineering with subjects of Applied Mechanic, Thermodynamics, Hydraulics
and Heat Engines.
. Examined students of Air-conditioning and Refrigeration in their final
engineering examinations conducted at Industrial Training Institutes.
Vidyut Engineering and Technologies (P) Limited, India
04/1995 - 09/1995
General Manager
Undertook the overall management of the company manufacturing electrical
hoists, cranes and fork-lifts, looking after design / development,
production, quality assurance, installation / commissioning, material
management, sales, vendor development, finances, human resources, security
department of the entire organization, employing about 40 personnel.
Navair International Ltd. India 12/1994 - 04/1995
Manager Engineering
Managed design, development, inspection and testing, installation and
commissioning of Airfield Lighting Equipment and allied engineering
products using the process of vendor development and developing franchise
and sales of airfield lighting equipment.
Gallay India (P) Ltd, India
02/1994 - 12/1994
Project Manager
Established and managed an HVAC company from the scratch, and was involved
in mechanical and electrical engineering for design, development,
production, quality assurance and installation of ACUs for armored vehicles
and electronic containers. I was responsible for successful design of the
complete system including cooling / condensing coils, duct, etc along with
the processes of vendor development and enhancing sales of the manufactured
equipment and components. Also managed inspection and testing, test
schedules, test plans, technical drawings / specifications and scrutinizing
commercial offers and resources management of the company.
Roop Automotives (P) Ltd, India
10/1993 - 02/1994
Works Manager
Over-all management, production / precision machining and quality assurance
of Steering Column Yokes Steering Column Sub-Assemblies (Automotive),
planning and control, quality assurance, inspection and testing of
automobile precision parts (Yokes - Hot Forging), and documentation for ISO
9000, personnel management using computer.
Fedder's Lloyd Corporation Ltd, India
06/1992 - 08/1993
Manager - Quality, Head R&D, Customer Support
Over-all management of the QA department and R&D department with approx 65
employees, engaged in the research, designing and developing and quality
assurance of refrigerators, air cooled window air conditioners, split and
packaged AC units, design optimization, implementing SQC techniques during
manufacture / assembly, inspection and testing, defect investigation,
trouble shooting, personnel management computerized on pc, implementing
customer specifications, developing franchise and sales of the produced
appliances..
Government of India - Ministry of Defense, Directorate of Technical
Development & Production (Air), Department of Defense Production & Supplies
11/1964 - 05/1992
Senior Scientific Officer II
Design / development, quality assurance and installation / commissioning of
a number of times critical turnkey electro-mechanical projects dealing
mainly in mechanical, aeronautical, electrical engineering and airfield
lighting and air conditioning systems, power electronics and logistics.
Served in 'Electrical and Instrument' Group. I was involved in vendor
development, indigenization of Airfield Lighting System in the country
employing reverse engineering process, design and development, preparing
technical specifications and engineering drawings in the process of
indigenization of defense-oriented quality engineering equipment based on
the international standards, mostly conforming to ICAO, FAA and ISO 9000.
Projects managed: 1. Airfield Lighting Equipment for Indian Air Force, 2.
HVAC for Radar Communication Project Office, 3. Power Supply - AMF Diesel
Generating Sets up to 100KVA capacity batteries, 4. Aircraft Navigational
Lights and cockpit indicating lamps - includes wing tip / tail lights, anti-
collision lights, landing, formation lights. 5. NDT Equipment - Non-
destructive testing of ferrous and non-ferrous metals using mechanical,
electrical, electronic and optical methods. 6. Trailers - Include design,
development and quality assurance of 2 - 5 ton capacity trailers for DG
sets and HVAC.
EDUCATION:
. MBA - Corporate Innovation - Post University, USA, Cumulative GPA:
3.91. Graduated: 10 May 2014
. MSc (IT) - Specialization in Software Engineering - University of
Liverpool, UK. GPA - 3.78. Graduated: 13 December, 2007
. CAPM (Certificate of Achievement in Project Management): Villanova
University, USA, 2011 45 PDUs.
. BS (Aeronautical Engineering) - The Aeronautical Society of India.
Graduated: 23 February 1977 and with Specialization - Refrigeration and
Air-conditioning - College of Military Engineering, Pune, India.
. D Mech. E (Mechanical Engineering) - Graduated: April, 1964, Alwar
polytechnic, Alwar (Rajasthan), India.
. Professional - IBM Mainframe, COBOL, DB2, CICS, MVS, JCL
. Professional - Fundamental Systems Skills in OS/390.
. Professional - Diploma in CompTIA Network +
. Professional - Diploma in CompTIA A+
. Professional - Diploma in Microsoft SQL Server 2005
. Programmer/Analyst Aptitude - 3.23, Brainbench, USA, Proficiency Level:
Proficient
. Completed course on SRT-RM ReqPro for PMs and Document authors.
CERTIFICATION, REGISTRATION AND ASSOCIATION (PROFESSIONAL INSTITUTIONS):
. Certified Scrum Master (CSM) - Scrum Alliance.
. ICAgile Certified Professional (ICP) - The International Consortium
for Agile (ICAgile).
. Chartered Information Technology Professional (CITP) - British
Computer Society, UK.
. Certificate of Achievement in Project Management Capstone - Villanova
University, USA.
. Registered as Incorporated Engineer with the Engineering Council,
London, UK. (IEng)
. Member - British Computer Society, Swindon, UK. (MBCS)
. Member - The Institution of Engineering and Technology, London, UK
(MIET)
. Associate Member - The Royal Aeronautical Society, London, UK.
(AMRAeS)
. Life Member - The Aeronautical Society of India, New Delhi, India.
(MAeSI)
. Life Member - The Institution of Standards Engineers, New Delhi,
India. (MSIE)
. Senior Member - American Society for Quality (ASQ), USA.
. Member - Project Management Institute - USA. Undergoing preparations
for PMP certification.
. Member - Association of Computing Machinery (ACM), New York, USA
. Member - Agile Alliance, USA
. Member - Institute of Electrical and Electronics Engineers, USA.
(MIEEE)
CURRENT WORK STATUS: CITIZEN OF THE UNITED STATES OF AMERICA
ADDITIONAL SKILLS:
. I am a team player.
. I am self-motivated (intrinsic motivation) and am result-oriented.
. I have a history of delivering, what I have been assigned with, on
time and to the entire satisfaction of superiors.
. I have the required ability to multi-task.
. I can handle multiple projects simultaneously.
. I have the ability to remain calm and maintain a positive influence in
the face of stringent and accelerated deadlines.
. I have exceptional communication skills with assertive - articulate
issues in a professional manner.
. I have the ability to accept mentoring and be a mentor.
. I have the willingness and ability to learn on new currently
accelerating technological and scientific advancements.
. I am disciplined with positive attitude and constructive, yet flexible
to changing needs/demands of the business.
. I have the ability to identify roadblocks and reach out to others for
assistance to resolve.
. I am pro-active and being skeptic I ensure right product is delivered
to the customer which is produced right.
. I am an all-rounder problem solver / troubleshooter with immense
courage to take up any hard and difficult job.
. I have the ability to establish and maintain a good relationship with
all stakeholders in a project and or key partners.
. I am familiar with project audits and ability to understand and
achieve compliance.
. I am highly collaborative, submissive and good listener; and believe
in sharing my best of skills and knowledge.
. I uphold quality in everything I do and am committed to doing things
right the first time, every time.
. I am initiator and the champion of innovation and improvements, not
being afraid to challenge status quo thinking.
. I am respectful to all.
. If anyone can do anything in this world, I CAN DEFINITELY DO IT
SUCCESSFULLY WITH BETTER QUALITY.
Contact this candidate