Office Insurance
Resume:
302-***-****•*******@*****.***
Lataea Monroe
** ***** **, ******, ** 19702•302-***-****•*******@*****.***
Lataea Monroe
Objective
To obtain a full time position in an environment that offers a great challenge and the opportunity to
advance efficiently, productively, and personally.
Experience
Wilmington, De
10/2013 to 01/2014 American Beauty Academy
Admissions Representative
Manage inquiries to achieve prompt contact and performance activity
Utilize approved recruitment policies/formats
Make prompt and effective contact with inquiries and redirect unqualified candidates based
upon incompatible career goals
Secure new inquiries (Personally Developed Leads) by directly asking for referrals of others to
contact about school offerings
Schedule and conduct interviews, pursue qualified candidates for enrollment, and determine
appropriateness of candidates for admission based upon career goal compatibility
Conduct all activities in accordance with the highest ethical standards, Adhering to all state and
federal accreditation and college rules and regulations regarding student recruitment
Other duties as assigned
08/2012 to 06/2013 Smart Style New Castle, De
Cosmetologist
Greet Customers
Receive inbound calls
Schedule appointments
Consult with Clients
Perform desired hair services in a timely manner
Perform facial waxing
Clean and Sanitize work area and equipment
Cashier/Receptionist
Strive for strong Customer satisfaction
12/2009 to 01/2011 Staffmark Solution HSBC New Castle, De
Insurance/Retention Associate
Receive inbound calls
Inform Customers of their benefits
Update and note accounts
Process insurance claims
Retain Policyholders who inquire about canceling through open listening
Negotiation and policy review
Notify Customers of insurance updates through email
302-***-****•*******@*****.***
Lataea Monroe
11/2005 to 02/2009 PharMerica Corporation Newark, De
Collections Associate
Answer telephone inquiries from Clients, Facilities, and 3rd Parties regarding the status of
insurance co pays and other service issues
Created spreadsheets documents and update co pays
Closely review Client's report daily
Enter in new Patient's information
Work closely with management on special projects
Assist with all other office administrative duties
Receptionist
03/2004 to 11/2005 Airbase Carpet Mart New Castle, De
Cashier/Receptionist
Greet Customers
Process claims, input data, and run office errands
Schedule installations
Cash out sales
Strive for strong Customer satisfaction
Assist Customers via telephone and as they enter into the office
Perform filing, data management, drafting and editing short office memos
Basic office duties
Education
Cosmetology License
American Beauty Academy Wilmington, De
2011 to 2012
Diploma
1999 to 2003 William Penn High School New Castle, De
Contact this candidate