Software Support
Resume:
Kehinde Balogun
**** ******** *** ********* **.**702
**************@*****.***
OBJECTIVE:
Seeking a position as a Network/Systems/ Desktop Support / IT Help desk Technician with an esteemed
organization where I can utilize my skills of assisting clients in any technical related issues and contribute
my experience to improve operations while enhancing growth by applying strict adherence to the
organizational code of ethics and always representing the organization by maintaining a professional
appearance and demeanor.
EXPERIENCE / SKILLS SUMMARY:
Over 7 years experience in desktop support in a medium/ large sized organization.
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5+ years experience administering Windows systems in an enterprise environment: (server
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2003/2008/2012), Desktop Operating System (XP, Vista, Windows 7) and Virtual environment
Demonstrated experience in Installing, Deploying, Troubleshooting, supporting PC, Account
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management & access control in both Windows and Linux environments.
Ability to support, configure and maintain a variety of COTS software, hardware and networking
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equipment
High degree of proficiency in Microsoft Active Directory, MS Office Suite, Outlook, Internet and
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other applications including: Virus control software, Remedy, Symantec Ghost, Dameware, RDP
Knowledge of distributed systems and hardware/software in a Microsoft Windows environment,
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including: operating systems, imaging, x86 server technology, security and disaster recovery.
Ability to Install, troubleshoot hardware, PC, laptops, printers, scanners, password reset and VPN
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Knowledge of Networking technologies including Router, switches, firewalls and Network
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protocols such as TCP/IP, http, https, IPsec
Excellent troubleshooting skills at level 2 proficiency to resolve hardware, OS, or systems issues
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Knowledge of Remedy ticketing, Patch management, Sysprep, cloning, VMware and ghosting
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images software
Security technologies experience such as encryption, authentication, certificates, SSL, IPsec,
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patching, vulnerability remediation, and PCI compliance
Experienced in the following servers and technologies: Windows Server 2003-2008/2012 (Active
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Directory), VERITAS,WINDOWS, Linux, VMware, Remote Desktop Connection, LAN, WAN,
HTTP, TCP, IP, DNS, DHCP, ROUTERS, SWITCHES, CABLE, LOAD BALANCER, SQL,
Ethernet, Wi-Fi
Knowledge and understanding of Domain Controllers, Microsoft Exchange Servers, and
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Certificate Authorities, as it relates to PKI
Knowledge of installation and configuration of mobile devices such as Blackberry, Apple iPad
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and iPhone etc.
Customer focused, committed to delivering excellent end user support under pressure and ability
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to work in a busy environment.
Familiarity with Toshiba, HP, Dell, Lenovo and other notebook and desktop equipment
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Ability to communicate in a clear, concise and understandable manner
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DETAILED EXPERIENCE:
Jan. 2011 - Present Trinity Security Solutions, Frederick MD
Technical /Desktop Support Specialist
Responsible for Microsoft Active Directory administration, network account administration,
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Group Policy administration for company’s users and computer accounts.
Responsible for the operational management and continued stability and reliability of the desktop
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computing environment consisting of over 500 end user computers.
Responsible for desktop administration, software packaging and deployment
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Provide troubleshooting and support both in person and via telephone for end-user problems or
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issues.
Responsible for providing 2nd tier support for the Help desk and field support technicians.
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Assists Senior System Administrators with analysis, testing, documentation, implementation,
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maintenance, and operation of operating systems, computers and network components such as
DNS servers, DHCP server and Microsoft Windows Firewall issues etc.
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Responsible for Installing, configuring, and upgrading computer hardware and software.
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Administers, evaluates and modifies systems to assure proper security and performance of
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operations, including system backups and recovery
Provides desktop support for over 120 clients by phone and in person as needed to minimize
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downtime
Responsible for managing and maintaining end-user computer environments including
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troubleshooting, patch management, application packaging and distribution, and report creation.
Responsible for planning and coordinating the installation of new releases of software
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Supervise ongoing maintenance of all office PC systems, software, configuration, updates and
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patching to keep equipment in compliance with organizational standards.
Responsible for troubleshooting problems with system software to successful resolution
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Responsible for designing, documenting, building, testing, implementing and supporting core
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images that meet all requirements
Responsible for PKI registration authority for end-user certificates
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Maintains and enforces all asset protection policies and practices
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Responsible for ensuring desktops are deployed and maintained in accordance with Information
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Assurance Program
Responsible for the installation, creation, deployment and upgrade of workstation images
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Responsible for the Installation and testing of new system software releases and putting them into
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production after successful testing
Responsible for notifying end users and vendors on status of problems in networks affecting
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them, Within Company’s guidelines.
Provides support and input on the direction of the end-user desktop experience including
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hardware/software evaluation and selection, image maintenance, virtual technologies and
capacity planning.
Jan. 2008 -December 2010 Secure Solutions LLC, MD.
S ystem Support Technician (Network & Systems Management)
Worked with application support teams and business customers to ensure proper delivery of
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assigned tasks and projects.
Created and maintained system images for servers, computers, and other devices
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Analyzed, logged, tracked and resolved complex software/hardware matters of significance
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pertaining to networking connectivity issues, printer, servers, and applications to meet business
needs in Remedy Ticket.
Provided end-user software troubleshooting and support.
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Installed and troubleshoot workstation hardware and interface in the network such as
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troubleshooting switches, routers and perimeter firewalls.
Manage and administer Microsoft Active Directory for the business environment.
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Received telephone requests to troubleshoot malfunctioning equipment and system problems
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Provided on-call troubleshooting support for corporate data center
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Utilized standard tools like Remedy to record change and problem activities for tracking
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purposes.
Supported and maintained information technology systems in Server Operations Rooms
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Configured and supported network equipment for end-users including, desktops, laptops, printers
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and other I/O devices
Coordinated testing, upgrade and configuration of system files and services
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Provides phone and help-desk support for local and off-site users and assisted in the
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administration of e-mail systems
Provided resolution for reported problems and logs trouble tickets for incoming trouble calls.
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Identified, isolated and repaired computer equipment showing wear and tear as well as during
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preventative maintenance routines
Maintained help desk tickets, provides thorough documentation for problem resolution of tickets,
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and escalates tickets to higher tier level if resolution cannot be found.
Served in an on-call rotation to provide hardware and software support to business customers
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Performed cross-platform and multi-discipline trouble-shooting, and cross-platform systems
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integration
EDUCATION & TRAINING:
Strayer University, USA
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• Bachelor of Science in Information System, December, 2011
• Olabisi Onabanjo University, Ago-Iwoye, Nigeria
• Bachelor of Science in Political Science, 2001
• Muslim Progressive High School
• GCE/O level Diploma, June 1989
CERTIFICATIONS:
• CompTIA Network +
• ITIL v3
Contact this candidate