Assistant Customer Service
Resume:
B ri t tany Nicole Doughten
**** ******* ***** ******* *****, TX 76308
Cell Phone 940-***-****
Email: b rit ****************@*****.***
EXPERIENCE:
**/**/****- ******* ******** Sikes Center Mall
3111 Midwestern Parkway Wichita Falls, TX 76308
Assistant Manager Job Duties:
• Trains store staff by reviewing and revising orientation to products and sales
t raining materials; delivering t raining sessions; reviewing staff job results
and learning needs with retail store manager; developing and implementing
new product t raining.
• Evaluates competition by visiting competing stores; gathering information
such as style, quality, and prices of competitive merchandise.
• Purchases inventory by researching emerging products; anticipating buyer
i nterest; negotiating volume price breaks; placing and expediting orders;
verifying receipt.
• Att racts customers by originating display ideas; following display suggestions
or schedules; constructing or assembling prefabricated display properties;
p roducing merchandise displays in windows and showcases, and on sales
f loor.
• Promotes sales by demonstrating merchandise and products to customers.
• Helps customers by providing information; answering questions; obtaining
merchandise requested; completing payment t ransactions preparing
merchandise for delivery.
• Prepares sales and customer relations and reports by analyzing and
categorizing sales information; identifying and investigating customer
complaints and service suggestions.
• Maintains a safe and clean store environment by developing and publishing
evacuation routes; determining and documenting locations of potentially
dangerous materials and chemicals.
• Maintains inventory by checking merchandise to determine inventory levels;
anticipating customer demand.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization
s tandards.
• Contributes to team effort by accomplishing related results as needed.
10/14- 01/16 JJ’s Fast stop (Island Tans)
4202 Kell Boulevard, Wichita Falls, TX 76309
Tanning Salon Duties:
• Greet every customer promptly and courteously.
• Provide above-and-beyond service to ensure every customer’s experience is
worth remembering.
• Respond promptly to customer’s inquiries, questions or special request.
• Handle and resolve customer’s complaint’s promptly and with curtesy.
• Direct unresolved problems to store manager.
• Build and maintain personal, yet professional, relationships with customers.
• Manage customer accounts and ensure data integrity of customer forms,
packages, and personal info.
• Adhere to the highest cleaning and sanitation standards.
• Immediately clean and prepare tanning rooms for customers after every use.
• Maintains store cleanliness, including: lobby, front desk, hallways, vanity and
bathroom.
11/12-12/14 Encompass Home Health
4001 Cedar Elm Lane, Wichita Falls, TX 76308
Home Health Job Duties:
• Monitors patient condition by observing physical and mental condition,
i ntake and output, and exercise.
• Supports patients by providing housekeeping and laundry services; shopping
for food and other household requirements’ preparing and serving meals and
snacks.
• Assists patients by providing personal services, such as, bathing, dressing,
and grooming.
• Helps patients care for themselves by teaching use of cane, walker, special
u tensils to eat, special techniques and equipment for personal hygiene.
• Helps family members take care for the patient by teaching appropriate ways
to lift, tu rn, and reposition the patient; advising on nut ri tion, cleanliness,
and housekeeping.
• Records patient information by making entries in the patient journal or
computer; notifying nursing supervisor of changing or unusual conditions.
• Maintains a safe, secure, and healthy patient environment by following
asepsis standards and procedures; maintaining security precautions;
following prescribed dietary requirements and nut ri t ion standards.
• Updates job knowledge by participating in educational opportunities.
• P rotects the home care agency by adhering of professional standards, home
care policies and procedures, federal, state, and local requirements.
• Enhances services reputation by accepting ownership for accomplishing new
and different requests; exploring opportunities to add value to job
accomplishments.
4/14-8/14 M idwestern Health Care Center
601 Midwestern Parkway East, Wichita Falls, TX 76302
Certified Nursing Assistant Job Duties:
• Provides patients personal hygiene by giving bedpans, urinals, baths,
backrubs, shampoos, and shaves; assistant with t ravel to the bathroom;
and assisting with showers and baths.
• Provides for activities of daily living by assistant with serving meals,
feeding patients as necessary; ambulating, tu rning, and positioning
patients; providing fresh water and nourishment between meals.
• Documents actions by completing forms, reports, logs, and records.
• Maintains work organization’s value by keeping patient information
confidential. (HIPPA)
• Serves and protects hospital or nursing facility community by adhering
to professional standards, policies and procedures, federal, state, and
local requirements, and jcho standards.
• Updates job knowledge by participating in educational opportuni ties;
reading professional publications; participating in professional
opportunities to add value to job accomplishments.
• Enhances nursing department reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to
add value to job accomplishments.
05/12-11/12 Presbyterian Manor
4006 Taft Boulevard, Wichita Falls, TX 76308
Certified Nursing Assistant Job Duties:
• Provides patients personal hygiene by giving bedpans, urinals, baths,
backrubs, shampoos, and shaves; assistant with t ravel to the bathroom;
and assisting with showers and baths.
• Provides for activities of daily living by assistant with serving meals,
feeding patients as necessary; ambulating, tu rning, and positioning
patients; providing fresh water and nourishment between meals.
• Documents actions by completing forms, reports, logs, and records.
• Maintains work organization’s value by keeping patient information
confidential. (HIPPA)
• Serves and protects hospital or nursing facility community by adhering
to professional standards, policies and procedures, federal, state, and
local requirements, and jcho standards.
• Updates job knowledge by participating in educational opportuni ties;
reading professional publications; participating in professional
opportunities to add value to job accomplishments.
• Enhances nursing department reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to
add value to job accomplishments.
08/11-05/12 Electra Health Care Center
511 South Bailey Street, Electra, TX 76360
Certified Nursing Assistant Job Duties:
• Provides patients personal hygiene by giving bedpans, urinals, baths,
backrubs, shampoos, and shaves; assistant with t ravel to the bathroom;
and assisting with showers and baths.
• Provides for activities of daily living by assistant with serving meals,
feeding patients as necessary; ambulating, tu rning, and positioning
patients; providing fresh water and nourishment between meals.
• Documents actions by completing forms, reports, logs, and records.
• Maintains work organization’s value by keeping patient information
confidential. (HIPPA)
• Serves and protects hospital or nursing facility community by adhering
to professional standards, policies and procedures, federal, state, and
local requirements, and jcho standards.
• Updates job knowledge by participating in educational opportuni ties;
reading professional publications; participating in professional
opportunities to add value to job accomplishments.
• Enhances nursing department reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to
add value to job accomplishments.
08/11-05/12 Electra Health Care Center
511 South Bailey Street, Electra, TX 76360
Medical Record Clerk Job Duties:
• Maintains master patient index by completing assigned portion of daily t rail;
corrects and communicates problems according to established procedures.
• Init iates the medical record by creating and processing the patient care
folder.
• Maintains record availability by processing charts in to the department; using
chart mark-off procedures; facilitating chart location activities.
• Retrieves medical records by following the chart-off procedures; documenting
reasons why charts cannot be retrieved for statistical and follow-up purposes.
• Delivers charts to assigned areas by following established routing procedures.
• Keeps health care providers informed by communicating availability or
u navailabili ty of the record.
• Maintains patient confidence by following (HIPPA) and keeping patient
record information confidential.
• Serves and protects the community by adhering to professional standards,
policies and procedures, federal, state, and local requirements, and jcaho
s tandards.
• Enhances medical records and reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to add
value to job accomplishments.
REFRENCES:
Susie Willingham 940-***-**** Branch Director Encompass Home Health. 1 year
k nown.
I rene Comstock 940-***-**** RN United Regional Hospital. 21 years known.
Brandy Rivers 940-***-**** Labor Ready Customer Service Representative 1
years known.
CERTIFICATIONS:
C NA Registration Number: NA8778674
CPR American Heart Association: Expires November 2015
Self-Description:
I am someone who has high expectations for my results. I am confident in my ability to
produce, and while I prepare for the worst, I do the work necessary to tilt the odds so that the
best will happen. I like to be judged by individual performance and group performance. I want
to work for a successful company with strong leadership and vision, one that recognizes and
rewards performers. I am hard-working and consistently sets firm goals for myself.
Once I've defined my benchmarks, I take the necessary steps to achieve those mile stones. I aim
to keep lines of communication open and is concerned with client’s needs, I am consistently
asking questions to uncover what the client truly wants and what they are looking for and making
sure I am able to meet those requirements. I am someone who thinks positively and can execute
difficult tasks. I am not an individual who needs micromanaged. When I’m given a specific task,
I can figure out the best ways to solve the problem in an autonomous manner.
I would rather control a situation then have the situation control me. I am determined to do well
in my job and have a successful career, as well as to make the company I work for
more competitive. I am someone with a need to produce results. I am the type of person who
meet challenges head-on rather then sweeping them under the rug and hoping they go away.
While I am an optimistic person, I am also realistic about the current situation and how
satisfactory or unsatisfactory it is. I have been able to not only meet my
employer’s expectations, but have consistently exceeded those markers. I take responsibility for
my actions when things go wrong. I don't look for outside forces to blame; rather, I am
someone who looks at what I can improve upon the nest time around. Pointing fingers solves
nothing. I am committed to building something larger and puts aside personal gain for the well-
being of the group. I consider myself mature and believes in integrity. Every day I work to
improve myself and my skills- that's part of becoming better at what I do.
Contact this candidate