Administrative/Accounting/Customer Service Specialist

OBJECTIVE

A professionally recognized Guest Service Manager in a fast paced, high-volume

national chain hotel combined with over 25 years of customer service and

administrative/accounting experience. Coupled with the ability to cultivate

business relationships and process accurate and proper billing methods ensures

guest satisfaction with intent to return. Recognized as a team player with the

desire to further my knowledge has strengthened my understanding of the

operations in both customer service and accounting.

WORK EXPERIENCE

Guest Service Manager

January 2013 - present

Home2 Suites by Hilton North Charleston, South Carolina

Hotels and Lodging

Knowledge in supervising, interview, hire, train, appraise, document, motivate.

Daily hotel operations, check daily events, bulletin boards and be up to date on

changes, new procedures, and events. Entire property, staff services, hours of

operation.

Train and develop associates. Monitor and document associates for feedback.

Computer literate e,

Guest Services Representative/ Auditor

January 2009 - December 2012

Hampton Inn and Suites by Hilton North Charleston, South Carolina

Hotels and Lodging

Make and confirm guest room reservations by phone and/or in person.

Consistent interaction with guests upon arrival and check in further ensures they

have a positive experience. Assign rooms as requested prior to arrival.

Conduct pre-implementation of night audit to ensure all systems and programs

will function as planned.

Handle guest inquiries pertaining to hotel services. Address guest concerns or

complaints are resolv,

Office Manager

February 2006 - December 2008

Streamline Custom Homes Wando Woods, South Carolina

Construction - Residential & Commercial/Office

Prepare, examine, and analyze records. Communicate effectively with

customers, vendors, subcontractors, and staff members to assist, answer

questions, explain information, and address concerns as necessary.

Accounts payable and receivable.

Month end financial statements.

Other financial reports to ensure accuracy and completeness of procedural

standards.

Maintain and update filing, inventory, mailing and database systems.

Compute, record, and proof read data.

Complete work schedules, manage calendars and arrange appointments.

Prepare meeting agendas, attend meetings, and record minutes for

accountability.

Train other staff members in using computer applications.

Review files, records, and other documents to obtain information to respond to

requests.

Quickbooks 95 - 08, Microsoft Office Excel, Microsoft Outlook,

Bookkeeper

April 2001 - February 2006

Palmetto Exterminators Summerville, South Carolina

Other/Not Classified

Calculate, prepare, and issue invoices to customers. Prepare purchase orders

and expense reports. Check figures, postings, and documents for correct entry.

prepared bank deposits. Complete and submit tax forms and returns, workers

compensation

Prepared financial statements according to established procedures.

Set up new accounts for termite control.

Set up pretreatment forms on new homes.

Prepared CL100 termite inspection reports on new homes.

Data entry- posted customers payments into accounts receivable.

EDUCATION

Vocational, To study interior design and architectural drafting., Certificate of

Completion,

September 1981 - June 1982

Willsey Institute of Interior Design and Drafting Jericho, New York

High School or equivalent, Studied all academics,

September 1976 - June 1980

Massapequa High School Massapequa, New York

Honors Graduate

SKILLS

Customer Service Analytical Research Multi-tasking Detail Intermedi

Orientated Quickbooks Microsoft Office AS400 ate

HONORS & AWARDS

Employee of the Month, Hampton Inn 2010, Hilton Ce

CAREER HIGHLIGHTS

Currently "Acting Manager" while in transition searching for a General Manager

to oversee all hotel operations.

Contact this candidate