Manager Assistant

Elaina M. Forest

**** **** **** *******, ** ***** 901-***-**** ******.******@*****.***

Summary of Qualifications

Over 10 years of experience in management and supervision; highly effective in promoting a positive, productive

environment Successful in mastering new skills through hands-on experience. Effective and persuasive with all

segments of the community. Skilled and thorough in analyzing problem situations and finding creative solutions.

Bachelor’s Degree in Biology with six years’ experience detailed in health and safety processes within a

manufacturing/production environment. Demonstrated knowledge of HAZMAT safety laws, rules and

regulations.

Profile

Motivated, personable professional with a degree in Biology/Chemistry, and a successful track record of

maintaining efficacy in any given situation. Diplomatic and tactful with stakeholders at all levels. Accustomed to

handling sensitive, confidential records. Demonstrated history of pr oducing accurate, timely surveys, meeting

stringent controls and guidelines.

Flexible and versatile – able to maintain a sense of poise under pressure. Balanced and competent with

demonstrated ability to easily transcend differences. Thrive in deadline-driven environments. Excellent team-

building skills.

Skills Summary

Project Management Computer Savvy Organization Driven

Professional Presentations Service Oriented Office Operations

Public Speaking Adult Learning Adaptable

Leadership Theories Written Communications

LEAN principles Instructional Training ServSafe Qualified

and Design

Employment History

October 2014 –February 2015 Quality Management Specialist Steritech Brand Protection Services, Memphis, TN

As a Quality Management Specialist, I perform assessments in food safety, brand protection, guest satisfaction,

operational excellence and product quality. I am responsible for providing training on a range of topics that include

Food Code standards, client specific brand standards, personal hygiene practices, and issues related to food borne

illnesses. I also perform trend analysis to identify problematic areas and develop activities that will produce positive

outcomes.

January 2008 –June 2014 Supervisory Physical Science Technician Puget Sound Naval Shipyard, Bremerton, WA

As a Supervisory Physical Science Technician my responsibilities were to execute performance management duties for

subordinates per instructional material in accordance with established requirement s of NAVSEA and local radiological

control instruction. I investigated and monitored radiological control operations for naval nuclear vessels ensuring local

and state laws regarding environmental safety were strictly enforced by performing Operational Risk Management

walkthroughs and daily analysis. I was directly responsible for recruiting, selecting, and developing high quality

employees. I also formulated and developed basic and specialized training programs using adult learning theologies, to

meet the objective of radiological controls without compromising the standards and expectations of the Naval Nuclear

Propulsion Program. Through LEAN principles, I developed a coaching training program that has been implemented

that allows newer employees to develop a practical skill set while working in an active environment.

April 2007- January 2008 Assistant Manager Valenti Management Memphis, TN

As an assistant manager my immediate duties included ensuring the restaurant’s overall condition by implementing and

upholding industry standards and procedures. I evaluated and diagnosed the sanitation level of the facility and applied

appropriate solutions or mitigated risks as necessary. I was apart of a management team that was directly responsible for

Elaina M. Forest

the supervision of twenty- five employees of whom I trained and ensured proper safety procedures were followed by

performing daily safety jobsite analysis. I was responsible for analyzing and evaluating the store’s performance on a daily

basis. As an assistant manager, my responsibilities were to obtain and maintain a diverse workforce to creature a

harmonious work culture that was essential to accomplishing the mission of the company. I conducted weekly briefings

to my superiors on the positive and negative aspects of everyday working conditions and employee conduct and

concerns. Preparing work schedules and ensuring that each work shift was adequately staffed to meet customer demands

was an integral part of my responsibilities.

August 2006- May 2007 Educational Assistant Memphis City Schools Memphis, TN

As an educational assistant, I aided students with lessons under direct supervision of a classroom teacher. I also assisted

special needs students, such as those with mental, physica l, communication or mobility disabilities to perform everyday

tasks as necessary. I performed other duties assigned by the school principal, as well as assisting the teacher in the

completion of daily paperwork. I used various computer software programs to analyze, monitor and report to the

classroom teacher, on student progress for educational programs incorporated into the everyday curriculum. I collected

this data to be used analyze and interpret student progress and/or shortfalls in specific areas of d evelopment as

mandated by the State School Board of Education.

July 2005- July 2006 Assistant Manager Walgreen’s Memphis, TN

As an assistant manager my primary duties were to ensure the store’s overall condition was clean, orderly and visually

appealing. I was also responsible for optimal sales and employees were at peak performance at all times. I accomplished

this goal by ensuring products were properly merchandised to produce maximum output and cash intake. I was

responsible for the training of all new hires as well as, ensuring that all new employees were knowledgeable in all aspects

of business and could execute tasks that would promote sales and profitability. I kept the district manager apprised of

employee needs during monthly managers’ meetings. I had the independent responsibility to change store displays at

will to enhance the appeal of the merchandise. I held weekly briefings with subordinate employees to discuss concerns

and solicit their input on store operations. I compiled monthly reports of store activity and forwarded to the corporate

offices to make necessary adjustments to ensure the store remained operating in a positive manner.

July 1998- November 2004 Assistant Manager Wendy’s International New Orleans, LA

As an assistant manager my immediate duties were to create a working environment that would promote a healthy work

ethic and encourage hands-on learning. While overseeing day-to-day operations, I also ensured that guests were greeted

and served quickly, accurately and in a friendly manner. I was also responsible for analyzing and interpreting data that

would affect sales and service for the restaurant. I also helped to promote and maintain a viable working environment

that fostered integrity and diversity among my colleagues. I kept extensive, detailed records on profits, labor and

products. During crew shortages, I participated in the reconfiguration of business operations for optimal performance

and customer service. I also implemented training courses and activ ities in three new stores. I ensure these new stores

would run efficiently, safely, and effectively by ensuring workplace safety analysis were completed and all employees and

personnel were ServSafe qualified.

Education

DILLARD UNIVERSITY – New Orleans, LA.

Bachelor of Science- Biology/Chemistry, 2005 GPA: 3.0/4.0

(Four-year advanced degree requiring 18-20 credit hrs. per quarter.)

Organizations/Affiliations

Member of VPP Education Team

Three time recipient of the Puget Demonstrated Quality Award

Awarded Certificate of Achievement for participation in Safety Passport Initiative

4787 Yale Road Memphis, TN 38128 901-***-**** ******.******@*****.***

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Elaina M. Forest

Member of U.S. Women in Nuclear

Honored Participant in the Federal Women’s Executive Board Annual Conclave

4787 Yale Road Memphis, TN 38128 901-***-**** ******.******@*****.***

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