Manager - Order to Cash

Address: ***-*, ****** **********,

Block GH-**, Paschim Vihar,

New Delhi - 110087

Mobile: +91-989*******

E-Mail: *****.*****@**.***

Areeb Nazim

Objective

To achieve continuous growth through hard work and boundary-

less thinking.

Experience

April 2014 - Present GENPACT, Gurgaon

Re-Engineering, Transition, Analytics & Reporting Lead -

EMEA Order to Cash

. Analyze the Receivables for ~20 countries in EMEA and

recommend strategies for maximum cash flow and to reduce

DSO.

. Review the overall collections/debt collections performance

and take the necessary steps to resolve and deltas in sync

with the business.

. Transition, Review & Re-Engineer the Credit Risk Management

processes for ~20 countries in EMEA and optimize for

maximum risk protection.

. Managing Teams that handle the above mentioned activities

and ensure delivery on agreed SLAs/KPIs in sync with the

business.

. Share observations with the Senior Leadership Team and

propose changes to improve the overall process design.

July 2013 - April 2014 GENPACT, Gurgaon

Operations Leader - Global Order to Cash

. Managed complex & critical teams supporting Order to Cash

activities (Manual Billing, Credit Risk Management,

Collections, Dispute Resolution, Cash Application, SOX &

Business Reporting) for multiple countries across the

globe.

. Participated in onsite international Global Finance

Controller meetings with Global Directors, CXOs and

Business Board of Directors.

. Directed Team Managers and Senior Analysts.

. Responsible for managing Process, People, Metrics & Client

Relations.

. Owner for smooth functioning of the overall Order to Cash

business and Operations.

. Delivery on compliance to procedures and policy guidelines.

. Accountable for voice, processing & governance SLAs.

. Managed relations with Global Process Owners and Accounting

Heads across North America, Latin America, APAC & EMEA.

. Improved legacy processes by implementing lean / sigma

methodologies and leading the teams into operational growth

by optimized efficiency.

. Ensured process compliance with all policies and

regulations, and adherence to all operational processes and

procedures.

. Review of daily, weekly, fortnightly Controls Checklist to

ensure the Compliance Procedures are followed.

. Conducted audits for all the respective process.

. Liaised with Internal Risk & Governance team for Quarterly

Reviews of SOX controls.

. Drove business impact by delivering on dynamic/changing

business requirements and Service Level Agreements.

. Conducted performance reviews daily/weekly/monthly.

. Was responsible for attrition management and arranging for

backfills on a timely basis.

. Ensured high employee morale and provided ongoing

feedback/training.

. Formulated long term plans for the development and

motivation of the team.

. Nominated sub-ordinates for suitable training programs

sponsored by the organization to enhance their capabilities

and skill level.

. Developed inclusive work environment and cohesive work

relationship with the direct reports to facilitate

performance.

. Coached and mentored sub-ordinates by involving them in the

decision making process.

. Reviewed and analyzed performance reports against targets

on a weekly/monthly basis to identify causes for non-

achievement if any, developed solutions and implemented

them.

. Manage performance of individual teams through performance

management techniques, career planning strategies and

sharing of best practices.

. Review, recommend and implement new methods and procedures

to ensure efficiency of operations.

. Conducted frequent audits of parameters that impact

performance to ensure data integrity.

. Assisted Service Delivery Leader in budget management &

cost control measures.

. Involved in corporate social responsibility initiatives

(Community).

. Liaised with departments like transport, admin and HR to

facilitate efficient management of Operations.

. Took complete end to end ownership of issues and

escalations for resolutions.

. Acted as an escalation point for all requests and incidents

to determine root cause of issues and communicate

appropriately to internal & external customers.

. Monitor and review the SLAs and provide daily / weekly

reports to the client on SLAs /metrics.

. Lead periodic service review calls with the stakeholders to

ascertain fulfilment of expectations and handle escalations

if any.

. Ensure open communication and devise an action plan to

address issues/ concerns raised.

August 2010 - July 2013 GENPACT, Gurgaon

Manager - Order to Cash Practice

. Working as an Order to Cash Subject Matter Expert for

Global Clients.

. Ensuring that the Risk Mitigation practices are adhered to

across all Order to Cash businesses globally within the

organization.

. Identifying opportunities and pitching relevant tools to

customers.

. Revisiting and updating the Risk Mitigation framework at

timely intervals through ongoing learnings.

. Conducting audits over conference calls/in person for

Global Businesses.

. Sharing Best Practices discovered with Global businesses

across the organization.

. Helping Global businesses with challenges that they face on

a day to day basis including total restructuring of the way

a business works.

. Reporting Effectiveness Scores to the Higher Management.

. Quarterly reviews with the organizations GOL's, SVP's & CEO

on identified risks, challenges and opportunities.

. Helping the Solutions team in drafting solutions for new

RFP's based on the way existing businesses work.

. Monitoring misses on key SLA's/KPI's by Global Order to

Cash businesses and recommending action plans as necessary.

. Helping the Solutions team in drafting solutions for new

RFP's based on the way existing businesses work.

. Monitoring misses on key SLA's/KPI's by Global Order to

Cash businesses and recommending action plans as necessary.

January 2009 - July 2010 GENPACT, Gurgaon

Assistant Manager - Analytics & Reporting

. Drove improvements in the Invensys collections team at a

regional level (North America)

. Forecasted and reported business numbers to financial

controllers through SAP & HFM.

. Performed reviews with collection leaders over calls.

. Analyzed potential risky customers from an AR perspective.

. Performed database clean-ups for inconsistency in AR

numbers.

. Performed deep dive analysis to efficiently strategize AR.

. Drove changes to improve collections across Canada and US.

. Tested newly implemented AR tools and reported observations

to the Senior Leadership.

February 2007- January 2009 GENPACT, Gurgaon

Assistant Manager - Operations

. Managed the GE Healthcare Collections and Billing Teams.

. Handled MIS and Reporting (Oracle and GetPAID).

. Trained, coached and mentored people within the teams.

. Conducted internal audits.

. Handled AR/Billing escalations and resolved disputes.

. Maintained healthy professional relations with internal and

external customers.

. Had zero attrition in the year 2008.

. Had zero end customer satisfaction issues.

. Pitched growth ideas to internal customers successfully.

. Took training sessions on technical software like MS

Outlook for new hires.

. Took trainings on process knowledge.

. Pitched Business Development ideas to customers.

. Hired, groomed and up-skilled people.

. Green Belt trained and tested.

. Lean Certified.

January 2006 - February 2007

GENPACT, Gurgaon

Management Trainee

. Worked as a Billing Specialist for GE Healthcare EDI US.

April 2004 - January 2006

GENPACT, Gurgaon

Process Specialist

. Worked as a Strategic Accounts Receivable Specialist and

managed high dollar portfolios for GE Healthcare customers

in the US.

October 2002 - April 2004 GENPACT, Gurgaon

Process Associate

. Worked as a Customer Service Representative for high street

store credit cards in UK.

Interests

. Managing Operations and Adventure Sports.

Education

. B.Com Graduate

Date of Birth

. 18th May 1983

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