Customer Service Real Estate
Resume:
Amanda Richards
Round Rock, TX 78665
************@*****.***
EDUCATION: Del Mar College, Corpus Christi, TX
A.A.S., Management Development- Marketing Specialization
The Real Estate Institute, Corpus Christi, TX
Texas Real Estate License
EXPERIENCE: Escrow Assistant, Tradition Title Company
Houston, TX
September 2012- January 2015
- Oversee and maintain a monthly minimum of 50 physical
files from the time of escrow to closing and thereafter
- Prepare and distribute all title commitments and additional
title work to agents, buyers, sellers and lenders
- Curate title in an efficient and timely manner prior to
closing
- Manage the closing schedule and coordinate closing times
- Responsible for ordering legal documents, such as
Warranty Deeds, Power of Attorneys, Release of Liens, etc.
- Insure that the file is kept neat and orderly and notated
properly
- Responsible for training new employees to the company.
Trainees range from those with minimal title experience to
the Escrow Assistant level of experience
- Assist Marketing Representative in preparing informative
literature for new agents and first time homebuyers to be
used as marketing tools
- Respond to a high volume of requests from clients, realtors
and lenders alike while exuding and maintaining
exceptional customer service under pressure
- Work under and meet specific, fast approaching deadlines
daily
- Grow and maintain professional relationships with
predominant figures in the real estate and mortgage
industries
Commercial Escrow Assistant, Security Title
Corpus Christi, TX
May 2011- September 2012
- Oversee and maintain a monthly minimum of 30 virtual
and physical files from the time of escrow to closing and
thereafter
- Prepare and distribute title commitments and additional
title work
- Resolve all curative requirements in a timely manner prior
to closing
- Respond to a high volume of requests from clients,
coworkers, realtors and lenders alike
- Prepare HUD 1 Settlement Statements for closing
- Prepare title company’s closing documents
- Submit files for funding approval to lenders
- Upon funding approval, balance and disburse files by
issuing checks and outgoing wires
- Following disbursement, prepare and submit final lender
packages
- Electronically record post-closing documents
- Prepare and submit files for policies, post-closing
- Oversee and maintain escrow accounting on each file
assigned pre and post-closing
- Provide exceptional customer service while working
diligently to meet fast approaching deadlines
- Notarize documents as needed and requested
Receptionist, Stewart Title Corpus Christi Division
Corpus Christi, TX
June 2010- May 2011
- Answer all incoming phone calls and inquiries
- Maintain a high level of customer service
- Open all title requests
- Create virtual and physical files
- Maintain virtual and physical files
- Insure that the closing rooms are kept neat and orderly
- Prepare and distribute title commitments
- Record public documents with the County Clerk’s office
via e-Recording
- Distribute recorded documents and final title policies to the
designated parties
- Work closely with real estate agents, investors, builders,
lenders and alike parties
- Organize and market company events in conjunction with
the Business Development Officer
- Work closely and assist Escrow Officers and Escrow
Assistants in all requests given
Receptionist & Guest Relations, Corpus Christi Hooks
Corpus Christ, TX
August 2009- June 2010
- Answer all incoming phone calls and inquiries
- Work closely with the Director of Stadium Operations and
fulfill any requests given
- Assist Controller in any task requested pertaining to
accounting
- Distribute marketing materials to the general public
- Provide answers and assistance to fans with questions,
concerns and complaints accordingly
- Maintain exceptional customer service to fans and sponsors
alike
Print Production Intern, IF Marketing and Advertising
Georgetown, TX
June 2009- July 2009
- Work with print production manager in creating purchase
orders and sales orders for promotional advertising and
marketing items
- Build and maintain relationships with vendors and clients
- Maintain and manage purchase and sales orders
- Market print production services to existing and potential
clients and customers
- Assist Print Production Manager in creating proofs of
promotional items
- Work as a whole with all areas of the marketing and
advertising field
- Supply Print Production Manager and Account Executives
in market research
- Assist Account Executives in creative briefs and website
content
Realtor, Coldwell Banker Pacesetter Steel Realtors
Corpus Christi, TX
May 2006- May 2007
- Possess valuable marketing techniques for print
advertisements, direct marketing, and online marketing
- Assist clients and customers in the sale and purchase of
residential real estate
- Trained to fill out contractual agreements
- Cooperate with real estate branches and third party
associates across Nueces County in real estate transactions
Receptionist, Sudhoff Properties
Corpus Christi, TX
September 2005- January 2006
- Maintained administrative duties, such as answering all
incoming calls and greeting all customers and clients
- Performed market research for agents and broker
Office Assistant, Century 21 Best of the Best
Corpus Christi, TX
May 2005- September 2005
- Designed flyers and direct mail outs for residential listings
- Performed administration and clerical duties
- Entered and opened all incoming contracts in computer
data base
- Built and maintained relationships with agents, clients and
lenders
- Assisted the broker/owner in any requested tasks
CAPABILITIES
AND SKILLS:
- Able to conceptualize details in order to be better prepared
for the possibility of unforeseen issues that may arise and
thus ultimately able to provide quick resolutions to any
conflicts that may arise
- Versed in the Title Insurance process and capable of
answering a vast majority of Title Insurance questions
brought on by various individuals such as new hires, first
time homebuyers and sellers, Realtors, etc.
- Proficient working in SoftPro, Ramquest, OP2 and
SureClose Systems
- Familiar with the practices of specific underwriters such as
National Investors, Alamo, Fidelity and Old Republic
- Experienced in training persons of various skill levels
- Trained in sales, direct marketing, customer service, and
office administration
- Proficient in all Microsoft applications
- Proficient in Adobe applications
- Skilled in Adobe Illustrator
AWARDS
AND HONORS:
- Licensed Notary Public in the State of Texas
- Alpha Beta Gamma International Business Honor Society,
Del Mar College Chapter
- Del Mar College President’s List
- Salutatorian, Class of 2005
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