Customer Service Management

Olaide Olatawura

**** ****** **** **. ***** Winchester, OH 43110 Phone 614-***-**** E-mail: ***.******@*****.***

OBJECTIVE

A seasoned Professional seeking a position in an institution that has its focus on the future and

one that I can work closely with for mutual success and growth.

CORECOMPETENCIES

• Highly Proficient in QuickBooks, Property Ware, and Microsoft Suite software.

• Areas of expertise: Leadership, Teamwork, Problem solving and analytical skills, Initiative,

Adaptability to change, Interpersonal and communication skills, Strategic thinking and

planning abilities, Ability to leverage technology, Time management and project management

skills, Prior history of results and progressive experience

• Knowledgeable of GAAP, Financial Statements, Reconciliations, General Ledger, Excellent

Managerial Techniques, Cash Management, Balance sheet Reconciliation, Profit and Loss

Statement, Receivables Management, Problem Solving, Attention to Detail, Solution

Oriented, Time Management, Professionalism and Business awareness, highly developed

analytical and problem solving skills.

PROFESSIONAL EXPERIENCE __

EMH CVA LLC – Columbus, OH May 2011– Present

Staff Accountant/Property Manager

• Prepare, examine and analyze accounting records, financial statements, and other

financial reports to assess accuracy, completeness and conformance to GAAP.

• Analyze business operations, trends, costs, revenues, financial commitments, and

obligations to projects, revenues and expenses.

• Report to Management regarding the finances of establishment.

• Establish tables of accounts and assign entries to proper accounts.

• Develop, maintain and analyze budgets, preparing periodic reports that compare budgeted

costs to actual costs.

• Achievement of financial objective by collecting rents, sending notices to non-payers,

charging late fees and making payment arrangements such as Agreed Judgment Entry.

• Perform biweekly payroll for all employees as well as accounts payable and preparation

of monthly payables for contractors and vendors.

• Journal entry and Account reconciliations

• Process eviction filings and reporting of collections on credit reports with Fabco Group.

• Work closely with attorneys to ensure proper filing procedures in accordance with the

Federal Fair Housing Law.

• Establish rental rates by surveying local rental properties to determine market value.

• Secure contracts with public assistance programs such as CMHA, Shelter Plus Care,

SouthEast Inc, Red Cross and Veteran Association.

• Maintain property by investigating and resolving tenant complaints and issues and

enforcement of occupancy rules.

• Oversea unit Inspections: Assessing damages and charges in vacant and occupied units.

PNC Bank – Columbus, OH October 2009 – May 2011

Teller Supervisor/Business Teller

• Supervised the daily functions and activities of the teller team to ensure that each teller

rendered excellent customer service to each customer.

• Ensured each teller sales and service goals are met weekly and demonstrated operational

excellence in teller processes.

• Recognized and rewarded teller team members for excellence performance.

• Sold banking products and services such as Credit Cards, Home Mortgage, Loan and

Lines of Credits, Debt Consolidation, Wealth Management, Savings Accounts and

Certificates of Deposit.

• Ensured compliance of Federal and State regulations and compliance of best practices

and banking procedures.

EDUCATION&CERTIFICATION

FranklinUniversity December 2010

Bachelor of Science in Accounting

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