Customer Service Medical

SHERRY POLLARD

**** *********** **. *******, ** *7045 281-***-**** **********@***.***

Career Summary & Objective

Highly motivated Customer Service professional with a desire to provide the highest standard of

quality service to both internal and external customers. Looking to transition diversified skills and

quality medical training to positively contribute to the success of a reputable medical company.

• Proficient with Microsoft Office Suite, with a typing speed of 50 words per minute.

• Possess excellent written and verbal communication skills.

Key Medical Skills

Medical Billing Medical Coding Payment Posting

ICD-9-CM, HCPCS, CPT Introduction to ICD-10-CM Scheduling

Insurance Verification Co-Payments and Deductibles Medical

Terminology

Anatomy & Physiology HIPAA Compliance Government

Payers

Medicare & Medicaid Tricare Third- Party

Payers

CMS 1500, CMS 1450 (UB-04), EOB’s Electronic Med Records (EMR/EHR) Worker’s

Compensation

Managed Care (HMO, PPO, and POS) Greenway Prime Suite EMR Office

Management

Insurance Claim Processing Insurance Billing Procedures Medical Office

Procedures

Academic History

Ultimate Medical Academy - Tampa, FL

10/2013

Medical Billing and Coding Associate in Science Degree

Medical Billing and Coding Diploma

Enhanced knowledge base includes:

• Analyzing and coding surgical procedures and diagnosis using ICD-9-CM & CPT codes.

• Collaborating across collections/billing departments to ensure billing-related issues are

resolved

• Assisting in the maintenance of medical charts and/or electronic medical records (EMR)

systems.

• Verifying insurance and eligibility, and submitting claims to various insurance companies

electronically.

University of Houston College– Houston, TX

1980 – 1982

Majored in Business/Dentistry

Professional Experience

Asurion (Work At Home) – Houston, TX

2/2001 – 4/2012

Customer Service Agent

• Provided excellent customer service when answering high volume calls, while assisting

customers with placing orders.

• Updated purchase orders by performing data entry with the use of Intelliset and Vendor

software.

Account Payables Department

• Analyzed, reviewed and verified purchase orders and statements for accuracy.

• Assisted customers with obtaining information on purchase orders.

Customer Services Insurance Agent

• Filing insurance claims thru the citrix database received inbound calls and researched

problems on claims for customers.

• Built long term customer relationships and advised customers on other promotions.

Fingers Furniture – Houston, TX

4/1990 – 12/2000

Customer Service Agent/Dispatcher/Inspector

• Assisted drivers with key maps and street guides answered 40+ calls per day.

• Provided assistance to customers, drivers and the sales department.

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