Training Customer Service
Resume:
AARON A. HUDACK
Phone: 925-***-****
Livermore, CA 94550
Email: ***********@*****.***
U.S. Citizen
[pic]
Corporate Training Planner
Results-oriented leader with recognized experience executing more than 100
training seminars and creating multiple training programs to cultivate
operational excellence in a variety of industries. Dedicated change agent
skilled in locating and securing opportunities to implement innovative
process improvements. Resourceful problem solver able to collaborate
effectively across all employee levels to determine and meet business
needs. Dynamic project management practitioner with working knowledge of MS
Word, Excel, Articulate Storyline, Captivate, and SAP.
Areas of Expertise
Employee Value Training Program Development Soft Skill Training
e-Learning Development Client Needs Analysis Customer Service
Product/Tool Instructional Design Cultural Sensitivity
Introduction Adult Learning Theory Training
Business Communication Thought Leadership
[pic]
Previous Experience
SELF-EMPLOYED, CORPORATE TRAINING CONSULTANT
September 2004 - November 2013
. Began professional career after graduationg from the university of
Pittsburgh (Pittsburgh, PA campus) as an English teacher in Prague, Czech
Republic. Relocated to Tatabanya, Hungary for further English teaching,
and subsequentially branched out into corporate training. Relocated to
Bratislava, Slovakia to contunie a career in corporate trianing and adult
instrauctional training.
. Employed multidisciplinary expertise to drive profitable growth for
clients in a wide range of industries, including but not limited to AT&T,
HP, Johnson & Johnson, Kraft Foods, Universal McCann, and Elektrovod
Holding by tailoring training curricula, tools, and materials to specific
goals and in-depth needs analysis
Professional Experience
LENOVO/POZAGAS, BRATISLAVA/MALACKY, SLOVAKIA
November 2009 - November 2013
TRAINING LEAD
. Customized value-creating learning and performance solutions by providing
one-on-one tutoring, weekly internal trainings for 50+ new employees, and
small group activities developing skills such as Business negotiations,
team leadership, heading a meeting, and new tools and processes
introduction
. Excelled as sole operative and subject matter expert at Pozagas by
educating high-performing engineers and senior leadership using
technical, academic, and soft skill training materials based on
differentiated learning needs
. Leveraged research, needs assessments, and task analysis to align
training program design with specific business objectives, focusing on IT
Service Management, employee-business relations, and employee-end
customer interaction
ESET, BRATISLAVA, SLOVAKIA
September 2007 - November 2009
TRAINING LECTOR
. Facilitated corporate-wide training and leadership programs tailored to
specific training needs and executive vision
. Utilized knowledge of various training methodologies, program
engineering, and contemporary training development tools to create and
implement 120-page training manual incorporating new best practices
. Applied adult learning theory, hands-on interactive activities, and
instructional design methods to develop training on soft skills, company
culture, and HR-related material
INTEGRATION TRAINER, TATABANYA POWERPLANT
September 2004 - September 2007
. Delivered responsive, scalable solutions focused on closing performance
gaps for a staff of 50 by providing virtual and classroom training in
English language interaction, negotiations, safety, technical support,
and organization
[pic]
Clients
2004-2009:HP, T-mobile, Abbott Pharmacuticals, DELL, Rajo, Alcatel, Ernst
and Young,
2009-2013:OMV, E-ON (SLOVENSKA ELEKTRAREN), AT&T, NAFTA SLOVAKIA,
MICROSTEP, KRAFT
Education & Training
Bachelor of Anthropology, University of Pittsburgh, Pittsburgh, PA
TEFL Teaching Degree, The Caledonian School, Prague, Czech Republic
SCRUM Master Certification, Bhavyam Infotech, Livermore, CA USA
ITIL Basics Certification, Bhavyam Infotech, Livermore, CA USA
Contact this candidate