Customer Service Administrative Assistant

Tawanna M. Baldwin

*** **** ***** ******, *********, PA 18018.4123

Home: 610-***-****

Mobile: 484-***-****

Email: **********@*****.***

Summary

Objective: Obtain a position as a team-player in a people-oriented

organization where I can maximize my customer-service experience in a

challenging environment to achieve the corporate goals.

Highlights

* Strong Interpersonal communication skills.

* Problem analysis and problem solving.

* Organizational skills and customer service orientation.

* Adaptability and ability to work under pressure.

* Initiator.

* Cash application

CAREER EXPERIENCE

Iqor, Inc. 01/2010 -

Current

Accounts Receivable Analyst

Allentown, PA

. Effectively manage a high-volume of inbound and outbound customer

calls

. Address and resolve customer product complaints empathetically and

professionally

. Accurately document, research, and resolve customer service issues

. Responsible for basic customer and team communication via e-mail,

memos, and voicemail

. Prioritize and organize tasks and handle day to day responsibilities

with minimum supervision

. Work well & communicate with vendors & employees and provide

professional customer service

. Refer unresolved customer grievances to designated departments for

further investigation

. Resolve service, pricing, and technical problems for customers

. Filing of various documentation and special projects as needed

Robert Half International, Inc.

03/2008 - 12/2009

Administrative Assistant (Contract)

Bethlehem, PA

. Performed a variety of clerical duties including answering the phone,

filing, faxing, copying, and mail operation

. Prepared and modified documents including correspondence, reports,

drafts, memos and emails

. Scheduled and coordinated meetings, appointments, and travel

arrangements for managers and/or supervisors

. Recorded, compiled, transcribed, and distributed minutes of meetings

. Maintained office supply inventories

. Coordinated and maintained records for staff, telephones, parking and

petty cash

. Directed guests and routed deliveries and courier services

Manpower Employment Services

01/1998 - 03/2008

Data Entry Clerk (Contract)

Easton, PA

. Entered numerical data into databases in a timely and accurate manner

. Scanned and uploaded documentation and entered into the database

. Produced monthly reports using advanced Excel spreadsheet functions

. Organized forms, made photocopies, filed records and prepared

correspondence and reports

. Reviewed and updated client correspondence files and scheduling

database

. Outlined the appropriate process and procedures necessary to fulfill

and complete inquiries

EDUCATION

Pennsylvania School of Business

09/2010 - 06/2012

Associate's Degree in Business Administration

Allentown, PA

Business Administration

Graduated Magna cum Laude

Top 15 of the Graduating Class

3.99 GPA

Coursework in Conflict Resolution, Marketing, and Basic Accounting

Drake Business School

09/1995 - 06/1997

Certification in Computer Office Specialist

New York, NY

Computer Office Specialist Certification

Graduated Magna cum Laude

3.90 GPA

SKILLS

. Certified Computer Office Assistant

. Independent Worker

. Accurate & Detailed

. Professionalism & Mature

. Works Well Under Pressure

. Dedicated Team Player

. Flexible

. AS/400

. 60 WPM typing speed

. Skilled in Call Center operations

. Advance clerical knowledge

Contact this candidate