Manager Customer
Resume:
Celeste S. Anderson
College Park, GA 30349
614-***-**** (Cellular)
General Skills
-Very well skilled in computer applications such as MS Word, Outlook,
PowerPoint, Excel
-Keyboarding speed of 80 wpm; Data Entry
-Coursework completed includes English, math, citizenship, Advanced
Placement PC, foreign language French
- Bachelors of Science and Business Marketing- Received from University of
Phoenix May of 2013
-Associate of the Arts in Foundations of Business- Received from University
of Phoenix March of 2011
-Wonderful verbal skills and writing skills
Experience
The Woods & Cabot's Mill- 4/21/2014 -02/05/2015
39 Cotterrew Dr. - Blacklick, OH 614-***-****
Leasing Agent
Job responsibilities include the responsibility of two properties for
a total of 238 vacant units. Office responsibilities include answering
phones, handling of customer concerns, complaints, and maintenance
requests. In addition to pre-screening applications, researching
credit, past debt, background, and making a recommendation for
approval or denial. Clerical duties include filing, faxing, processing
mail, processing applications, payments, scheduling Move-Ins,
scheduling sub-contractors, ordering of products for marketing
materials. Also have the daily responsibility of opening and closing
office, maintaining cleanliness of office, and show apartments.
Marketing duties include advertising and promoting the sale of
apartments to customers, outreach marketing weekly, and event
coordinating.
Alliance Data- 08/12- 04/20/2014
220 W. Schrock Rd. - Westerville, OH 614-***-****
Customer Care Representative
Job responsibilities include answering 30-100+ calls daily, assisting
customers with questions regarding credit card accounts, aiding
customers in correcting accounts, and requesting information for
authorization of store sales and credit information. Pre-screening
applicants for preapprovals on credit accounts. The position also
requires promoting third party products for sale to the customer with
a sales conversion rate of 15% or better. Position requires the
ability to use multiple computer applications at one time, two
monitors, maintaining call times of three minutes and ten seconds or
less, and maintaining a call quality score of 85% or better.
Northland Arms Apartments- 09/11- 07/12
4646 Tamarack Blvd. - Columbus, OH 614-***-****
Part Time Leasing Agent
Job responsibilities include answering phones, handling of customer
concerns, complaints, and maintenance requests. Secretarial duties
include filing, faxing, processing mail, payments, scheduling Move-
Ins, scheduling sub-contractors. Also responsible for opening and
closing phone lines, and closing rental office each day. Other duties
include advertising and promoting the sale of apartments to customers,
showing property, and office house keeping.
Education
Centennial High School - 2005-2006 - 11th Grade Early Graduate June 2006
Grade Point Average 3.7
Honor Roll Status
Bachelor of Science and Business 05/2013
Associates of Arts in Foundations of Business 03/2011
References
Karl Raymond- Previous Property Manager
Beth Pennington- Previous Assistant Property Manager and Friend
Indira Shamiugan
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