Quality Assurance

Araceli Torres

*** ***** ** *** *** Cell: ***-

***-****

Honolulu, Hawaii 96815

*********@*********.***

Summary:

. Over 10+ years of varied experience within the IT industry as a Data

Analyst, Project Analyst, Software QA Analyst and Senior Bilingual QA

Analyst.

. Experienced in developing Test Plans, Test-Case Designs, and Test

Scripting based on User Needs, specifications and System Needs

documents.

. Capability to apply wide technical and practical skills to manage and

execute white-box and black-box tests and to evaluate needs for

software designing, development and validations.

. Ability to work independently while increasing productivity without

negatively impacting timeliness or quality.

. Exposure to all facets of SDLC.

. Participated in system, integration, regression, and user acceptance

testing.

. Proven leadership, organizational prowess, problem solving ability,

and technical skills within a fast paced environment.

. Detailed oriented, bi-lingual professional with strong communication

and interpersonal skills.

. Outstanding analytical, decision-making, problem solving and

management skills with the ability to organize activities in fast

speedy team environment.

Technical Skills:

Languages: SQL, HTML, Visual Basic, C/C++

Databases: IBM, DB2, MS SQL Server, MS-Access

Operating Systems: Windows NT4.0, Windows XP, Mainframe

Software Programs: Mercury Test Director, Rational ClearQuest, Rational

ClearCase, FileAid

for DB2, MS Office Suite 97/2000/2003/2007/XP, Share

Point

Experience History:

McDonald's Corporation - Home Office Oak Brook, Illinois 10/2010 -

11/2014

Senior QA Analyst - Bilingual

. Audited Business & Functional necessity documents and recognized test

scenarios for the LMS (Learning Management System) for all McDonald's

employees.

. Deployed updated content material to 14,000 stores in the U.S.

. Proficient in all content testing for all Crew Members in the 14,000

stores in the U.S.

. Certified different hardware supported the LMS application.

. Different versions of IE on multiple devices, Laptops, I-pads and

special MCD Connect computers.

. Created and implemented test-plans and test-cases built on high level

and detail design.

. Broadly done manual testing, constraints verification testing, and the

functional testing.

. Cooperated and performed with development group to resolve the

difficulties came across in a test execution.

. Assured that all training Proficient in functional, negative,

regression, system integration, user acceptance, and performance

testing within the LMS (Learning Management System).

TransUnion LLC Chicago, Illinois 1/1998 - 02/2009

QA Analyst

. Proficient in functional, negative, regression, system integration,

user acceptance, and performance testing within Transform Application

(home grown application).

. Experienced with the development and execution of test plans,

procedures, and scripts through analysis of system and business

requirements.

. Excellent knowledge and working experience with script execution and

test results analysis.

. Created and generated system test scripts for different test scenarios

covering all aspects of project functionality using File Aid.

. Worked with the development team members, investigating and software

bugs and deficiencies based on the testing results.

. Knowledgeable with automated testing tools WinRunner and Load Runner.

. Recorded and documented test results using TestDirector and ClearCase.

. Documented defects in Quality Center, Clear Quest.

. Prepared pre-conditioned data for negative and positive tests.

. Responsible for coordinating user acceptance testing and organizing

testing walk through meetings.

. Exposure to manual, automated, and performance testing.

. Worked with business analysts and developers during the testing stage

of the SDLC.

Project Analyst

. Interacted with business partners and clients to define business

requirements.

. Created system test scripts to encompass all aspects of project

functionality.

. Implemented on-site business requirements for application upgrades and

converting the processing of legacy system database.

. Worked with development in the formulation of technical design

specifications based on business requirements.

. Analyzed Conversion Processing requirements in comparison to data

available on the legacy system.

. Responsible for the planning and coordination of user acceptance

testing.

. Developed and executed real-world, credit related scenarios to

validate functional / non-functional integrity of the credit reporting

database.

. Developed and executed associated project plans and test scripts for

UAT and subsequent user training.

. Work with Business Analyst to identify gaps in business requirements.

. Responsible for the management of various, corporate-wide technology

projects.

. Identified internal, IT process improvements.

. Researched and investigated system data issues and communicated

results to the Management team.

. Acted as a liaison between customers and technical staff to resolve

data issues and system defects.

. Responsible for training/mentoring new team members on the

fundamentals of the Credit Reporting Industry.

Corporate Data Analyst

. Responsible for providing Customer Support for various TransUnion

Market Units.

. Assisted customers with problem resolution activities.

. Data analyst for Fiserv Financial Services Technology.

Field Data Analyst

. Assisted with the creation of new customer programs aimed at

increasing customer satisfaction.

All-Tempeture Chicago, Illinois 5/1993 -

8/1997

Administrative Assistant

. Increased sales by 30% by ensuring that Spanish-speaking customers

were adequately serviced.

. Translated Spanish for non-English speaking customers

. Recorded Accounts Receivables using Quick Books

Education:

University of Illinois at Chicago Chicago, Illinois

Bachelor of Science - Information and Decision Systems

References Available Upon Request

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