Customer Service Care

Misty Suarez

Front desk/File Clerk

Las Vegas, NV 89117

**********@*****.*** - 702-***-****

I am currently seeking a position where all of my skills can and will be put to use. I take pride in my work and

work very hard. I am a friendly and out going professional that has great customer care skills and the ability

to manage handle stressful situations with a level head.

I have strong communication skills with proven commitment to provide great customer care and the ability to

manage daily operations in the most efficient way. I am wanting to belong where I can grow with in and be the

best! I be a permanent fixture at your establishment.

Authorized to work in the US for any employer

WORK EXPERIENCE

File Clerk/Receptionist

Las Vegas, NV - 2015 to Present

Responsibilities

I am currently working in the medical records department for a radiologist office. I handle all processing of

records and releasing them to the doctors' offices in a timely manner. I am also responsible for taking request

from other facilities or patients and process them in a timely manner whether it be geting records ready, their

images to a cd or printed and handle STAT orders. I am needing something in my area (Summerlin).

Front Desk Clerk

Nevada Retina Center - Las Vegas, NV - July 2014 to January 2015

At this position my duties include welcoming patients and visitors by greeting patients and visitors, in person

or on the telephone; answering or referring inquiries. I do prepare for our patients by processing all necessary

insurance information and verifying all proper payments to be received. It is also my responsibility to maintain

business office inventory and equipment by checking stock to determine inventory level; anticipating needed

supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service

and repairs. NexGen friendly

EPM/EHR capable.

Fully gave two weeks notice and left on good terms. At the time transportation to all 3 locations was an issue.

Receptionist

CIMA - Las Vegas, NV - November 2013 to May 2014

I worked in the home visits department at CIMA Medical Center. At this position I was in charge of scheduling

patients, which would include me calling daily to establishing care for new patients, as well as prior patients. I

would also process DME orders(ex. diabetic supplies, walkers, canes, beds, etc.) My duties also included me

verifying prescriptions with pharmacies and also daily interaction with doctors and home health providers to

process paperwork that had been signed by the physician. Was let go as this did not not turn full time.

Office Assistant

A Caring Friend Home - Las Vegas, NV - June 2013 to November 2013

This was my first job having moved here in June. At this position I was assistant to the office manager and the

owner. I had number of tasks that I would carry out at this position. I would answer phones and transfer to the

appropriate staff member. It would be my duty to also take and distribute accurate messages and greet the

public and clients and direct them to the correct staff member. It would be my responsibilty to fax, scan and

copy documents, maintain office filing and storage systems, update and maintain databases such as mailing

lists, contact lists and client information retrieve information when requested. I worked maximum 25 hours a

week and left due to lack of work.

Receptionist/Tax Preparer

H&R Block - Seminole, TX - November 2007 to March 2013

This job was part-time. I would work evenings from 5pm-10 pm as well as my other jobs. Took phone calls.

Set appointments. Filed tax returns. Took payments from clients. Ran errands for the owner.

In 2012 I did process taxes. I have a tax preparers number but it needs to be renewed.

This job was seasonal.

Radiology Clerk

Seminole Memorial Hospital - Seminole, TX - July 2007 to June 2010

I helped the Techs when needed. Set up appoinments for MRI's, Cat scans and ultrasound, in which I would

also prep the patients.I interactted with Doctors, nurses on daily basis. I faxed reports, answered phones, took

messages and did the billing for our radilogist.

SKILLS

Excellent telephone etiquettes and a pleasing personality Good data entry speed Strong computer knowledge

Quick learner, good at providing resolutions Excellent in customer service, communication and PR Skills Detail-

oriented, multi-tasking and proven time management skills

ADDITIONAL INFORMATION

References available upon request.

Contact this candidate