Customer Service Project Manager

Nagah Abdelshahid

Northridge CA ***** 818-***-**** aco0ub@r.postjobfree.com

COMPUTER SKILLS:

• MS Word, MS Excel, MS Project, MS Power Point, MS Visio, PDF, Adobe, Paint, outlook ERP

System, and Quick book 2011.

• Familiar with primavera p6 and Auto-Cad

EXPERIENCE:

ADMINITRATIVE ASSISTANT

02/15- PRESENT Catholic Charities of Los Angeles INC, Canoga Park, CA

• Manage administrative and secretarial duties including typing, filing, answering telephone,

schedule appointments and related functions.

Assist manager(s) with assigned duties to meet the needs of Client/ Employment Services Division in

accordance with the agency’s mission of providing excellent service.

Provide quality customer service by giving assistant information, support staff and client.

Review forms complete with the accurate information.

Process all the billing, time-sheets, and other required paperwork associated with cases

Prepare and maintain client files according to agency policies.

ASSISTANT PROJECT MANAGER

08/07–08/13 Energya Power & Telecom Solutions Company, Egypt

Follow up work with Projects Managers, for administrative job on:

BIDDING DEPARTMENT

• Prepare Reference list according to the type of Bidding if Power Cables Overhead or Underground

High, Medium or Low voltage; using PowerPoint.

• Prepare financial statements as asked in Bidding as well as prepare bill of quantity and help the

manager in make breakdown; using Excel

• Drawing cross-section of the trench and of the road or any drawings are required; using MS Visio.

• Drawing Company and sites organization charts; using Visio or PowerPoint.

• Arrange Construction Certificate, company prequalification with catalogues and ISO certificates in

Health and safety or in power cables implementation.

• Fill any forms needed in Bidding or in prequalification (word, excel, and PDF).

• Make time schedule shown where the milestones are. Using MS project.

• Design front, rear pages of Bidding and separators for each part in Bidding; Using PowerPoint.

• Follow up the Bidding until it becomes a project.

OPERATION DEPARTMENT

• Write, Print out and filling all letter of permits as well as all correspondence are needed with

different authorities and organizations; using MS word.

• Filling and receiving/sending faxes or e-mails.

• Able to read surveying drawings, and Using Google earth to draw the route.

• Review the project schedule to assure layout is timely.

• Help sites engineers in weekly or monthly timesheet and send them to HR as well as help quality

engineers in their work

• Make requisition order for each project through ERP system& enter each new project in ERP

System.

• Assist the Project Manager in preparing the owner payment requisition.

• Formulate final payment documents for subcontractor.

• Make all traveling arrangements, ticketing reservation and booking rooms in hotels.

• Take minutes of meeting.

EXECUTIVE SECRETARY

02/02-02/06 Hashem Brothers Company, Egypt

• Handling all office tasks as an executive secretary.

• Secretarial filling and communication including receiving/sending faxes or e-mails from/to clients

inside/outside Egypt.

• Selecting needed information and data from the internet.

• Maintaining customer accounts and statements.

• Handling all tasks in an import/export office including confirming prices and qualities, as well as

negotiating the best payment options.

• Responsible for typing all correspondence and editing them.

• Use Excel to design all charts, diagrams and schedule.

• Arranging for meeting, as preparing agenda for the subjects that will be discussed, distribute this

agenda to every member who will attend the meeting.

RECEPTIONIST

01/90-05/01 Siag Pyramids Hotel, Egypt

• Greeted, registered, and assigned rooms to guests.

• Answered telephone and in-person queries related to hotel services.

• Processed guest check ins and outs.

• Prepared and completed room and restaurant bills.

• Liaised with the other hotel departments.

• Handled payments through cash, checks and credit cards.

EDUCATION:

01/14 – 06/14 North Valley Occupational Center –Accounting 1, 2 & QuickBooks 2011, Mission

Hills, CA

09/99 – 07/03 Cairo University, Faculty of Art, Department of English /Arabic Translation,

Bachelor Degree, Good-Grade, Giza- Egypt

09/97 – 07/99 Cairo University, Faculty of Commerce, Accounting and Auditing, Bachelor

Degree, Giza - Egypt

Skills & Abilities

Excellent customer service skills with the ability to work with diverse populations.

Extensive experience in finance, invoicing, and cash handling.

Highly organized and extremely detail-oriented.

Front office etiquette with outstanding communication skills.

Able to adapt to changing priorities while continuing to facilitate daily activities.

Able to work effectively as part of a team or independently.

Confident, creative, proactive, reliable, flexible, and skilled in learning new skills.

Cash register and 10 key

Converting Word, Excel, PowerPoint, AutoCAD, MS Project, and Visio to PDF or JPG and vice versa.

Bilingual in English and Arabic.

Contact this candidate