Quality Engineer

JOHN E. METCALF

** ********** **** ** *********, MA 01420 978-***-****

***********@*****.***

OBJECTIVE

a position utilizing knowledge of manufacturing, measuring instruments, and quality tools

SUMMARY

15+ years of quality engineering experience within multiple manufacturing environments

Demonstrated expertise in leading Total Quality Manufacturing (TQM) efforts

Consistently sought as the “Go to Resource” delivering effective bottom-line results

A recognized leader with the knack for getting the best efforts from staff members

Equally valuable in a team or individual working environment

Certified Quality Engineer – Member, American Society of Quality

SPECIAL EXPERTISE

Quality Auditing Computer proficiency

Statistical Process Control Design of Experiments

Quality Manuals Flow Charting

Quality Tools Customer Relations

Geometric Dimensioning and Tolerancing

TECHNICAL SKILLS

Height Gages Torque Gages Force Gages

Rockwell Hardness Surface Plates Indicators

Optical Comparators CMM Color Matching

NDT Vision Measurement Gage Blocks

EMPLOYMENT HISTORY

ResTech Plastic Molding Hudson, MA

2012 – 2014

Quality Manager

Responsible for a Quality engineer, Documentation Clerk and seven inspectors for all day to day

quality activities.

Responsible for maintaining the Quality System and all third party audits, ISO, UL, NSF, FDA…

Responsible for establishing Control plans, PFMEA’s, warrants and associated test meathods and

plans for all current and new products.

Entegee Engineerng Tech. (Granite State Plastics) Londonderry, N.H.

2010 - 2012

Quality Manager

Responsible for a Quality Engineer and one Inspector and all day to day activities.

Responsible for establishing Control plans, PFMEA’s, warrants and associated test mewthods

and plans for all current and new product submittals.

Designed gages and fixtures.

Performed audits, Supplier visits, Corrective actions with both vendors and customers.

Devoloped a daily inspection reporting system and updated “P” chart and SPC systems in place.

Accomplishment(s):

Converted all previous Quality Data to a spread sheet with hyper links for ISP updates and

immediate attention.

JOHN E. METCALF page 2.

Tecnnical Needs (GT Solar) Salem, N.H. 2010

Supplier Quality Engineer

Engineered procedures for GT Solar’s North American vendors during their transition to China

and North Korean operations. Preformed vendor audits, supplier visits and CAPA’s with vendors.

IMS Leominster, MA 2003 - Pres.

Quality Engineer

Engineered and managed the quality activities of the start up company. Managed the production

staff upon the dismissal of the production supervisor for 2 years until a new supervisor was found.

Managed the quality activities until recently when an ASQ certified quality manager was hired to

bring the company to ISO9000.

H&R 1871 LLC, Gardner, MA 2001 - 2003

Quality Manager

Quality Supervisor managing day-to-day efforts of 5 subordinate inspectors. Promoted to Quality

Manager with additional department and 21 additional personnel.

Accomplishment(s)

• Designed and developed Quality Procedure manual for all inspection processes resulting in

more consistent application of inspection techniques

• Developed and executed the first successful capability studies resulting in more judicious

review of and dispersement of capital expenditures

PGM Plastics Inc, Fitchburg, MA 2001

Quality Manager

Managed the start-up of the Quality Assurance organization .

Accomplishment(s)

• Revamped and reorganized all quality records and file methods resulting in a more

streamlined, efficient method of documentation storage and retrieval

• Led company effort that ensured all Quality documentation complied with ISO standards

resulting in greater consistency in all work methods and procedures

CTI Helix Corp, Mansfield, MA (contract) 2000 - 2001

Quality Technician

Responsible for set-up and management of vendor quality. Performed special engineering

projects as needed.

Accomplishment(s)

• Led successful feasibility study that resulted in a more effective approach to the purchase,

inventory of, and dispersement of expendible bench stock items

EDUCATION

Quinsigamund Community College, Worcester, MA

Coursework, Total Quality Management

Central New England College, Worcester, MA

Curriculum, Mechanical Engineering

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