Home - 904-***-****

Cell - 904-***-****

Email:aco0ti@r.postjobfree.com

***** ********* **** **. ************, FL. 32257

William A. Michelin lll

Objective:

Experience: To obtain a challenging position within and established corporation, where I can utilize my skills to their fullest extent.

Jan 2012 - Present Bank of America

Jacksonville, FL.

VP; PMO - Service Delivery Manager

• Supports systems through maintenance, modification, and problem resolution to support ongoing delivery of services and/or operations.

• Works with TDM to Formulate/design systems scope and objectives for the applications and development for major projects.

• Designs Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

• Plan and schedule project timelines and milestones using appropriate tools.

• Maintain daily and weekly project status calls via WebEx and bridge-line conference call.

Nov 2011 - Jan 2012 Johnson and Johnson

Jacksonville, FL.

Project Manager - Contract

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

• Formulate/design systems and objectives for the applications and development for major projects.

• Responsible for managing the technical delivery of a large enterprise initiative with a staff of associates and contractors.

• Maintained SDLC with PMO staff and Developers and Engineers on daily development timeframes.

• Responsible for maintaining project plans through MS Project and project documentation.

• Coordinated software installation and distribution technologies changes.

July 2011 – Nov 2011 Bank Of America

Jacksonville, FL.

Technical Deliver Manager - Contract

• Supports systems through maintenance, modification, problem resolution to support ongoing delivery of services and/or operations.

• Formulate/design systems scope and objectives for the applications and development for major projects.

• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

• Plan and schedule project timelines and milestones using appropriate tools.

• Maintain daily and weekly project status calls via LiveMeeting and bridge-line conference call.

• Provides expertise in determining the strategic technical direction and system architecture for initiatives.

• Responsible for managing the technical delivery of a large enterprise initiative with a staff of associates, contractors, and BCT/EPH personnel.

July 2010 – July 2011 Citicorp - GCT

Jacksonville, FL

Project Manager - Contract

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.

• Direct and manage project development from beginning to end.

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

• Draft and submit budget proposals, and recommend subsequent budget changes where necessary.

• Plan and schedule project timelines and milestones using appropriate tools.

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

• Keeps track of lessons learned and shares those lessons with team members.

• Maintained daily and weekly project status calls via LiveMeeting and bridge-line conference call.

• Seeks and participates in development opportunities above and beyond training required by employer.

June 2010 – July 2010 Allstate Insurance Company

Jacksonville, FL

Project Manager - Contract

• Responsible for the development and implementation of Project Plans using MS Project, created for the Work Flow Process in the AWD

• Created, trained and Implemented Share Point web based tracking of all incoming cases through ESR

• Created and Maintained accurate record keeping of all cases through AWD database for Senior staff

• Coordinate and assist with Production Troubleshooting/Problem Resolution

• Strong knowledge of software installation and distribution technologies

• Created training program for onsite and Virtual teams across US

• Hosted on-site meetings for ESR and partner departments for ongoing issues and future implementations.

• Created master Excel spreadsheet for new cases, existing cases, pending cases, and completed cases for senior management and staff.

• Collaborated daily with partner divisions on issues and concerns regarding time-lines and due dates.

Aug. 2007 – June. 2010 Fidelity Information Systems

Jacksonville, FL

Project / Implementations Manager

• Provided Full Scale Project management via MS Project - engaging and coordinating vendor support teams for on site support.

• Coordinated initial consultation including through resolution of customer situations, handling product issues, pre-installation site planning, installations/implementations/integration’s, and upgrades.

• Served as a liaison between development staff and PMO.

• Maintained SDLC with PMO staff and Developers and Engineers on daily development timeframes.

• Managed technical resources (developers) throughout the project schedule.

• Coordinated and provided documentation on QA testing for all new releases as well as requirements and upgrades for future implementations and releases.

• Coordinated and provided written documentation of Disaster Recovery Process and testing results.

• Managed the implementation process for our multiple internal and external projects / clients simultaneously.

• Provided onsite hardware and software training and configuration of Fidelity Information Services Proprietary Document Imaging software.

• Demonstrated Imaging system capabilities, review software operation and management tools.

• Responsible for the order and distribution of SQL and Crystal reports for senior management.

• Provided and led online support to external clients via WebEx Conference Call Solutions.

• Installed Scanning hardware peripherals to both internal and external clients.

• Managed client and senior management SOW (statement of work) process from inception through completion of projects.

• Maintained and set up SLA (Service Level Agreement) for hardware and software installation and service.

Apr. 2003 – Aug. 2007 Aames Home Loan

Jacksonville, FL

Sr. Corporate Trainer / Software Technical Support/ Program Coordinator

• Provide company wide loan training to Account Executives, Area Managers and Account Managers on Aames Home Loan’s Proprietary software.

• Maintain on site training and technical support to office staff for PC support, Phone support, and office moves

• Responsible for maintaining technical support via live chat through Aames Direct to Brokers, Loan officers, office staff and Account Executives across the country.

• Program Coordinator for event trade shows, hosting Aames Home Loan across the country.

• Coordinate and assist with Production Troubleshooting/Problem Resolution

Apr. 2002 – Apr. 2003 Enterprise Integration

Jacksonville, FL.

Project Manager - Contract– 4/02 – 11/02

Sr. Corporate Staffing Recruiter – 11/02 – 04/03

• Coordinated PC Refresh Project for CSX Transportation, Inter-modal and Local Departments using MS Project tools.

• Strong understanding of Infrastructure Life Cycles

• Responsible for Replacement of desktop / laptops and Operating system upgrades to Win2000 to over 2500 systems throughout CSX.

• Assisted in the packaging of proprietary software and implementation distribution according to CSX standards.

• Full Scale Project management engaging and coordinating vendor support teams for on site support.

• Maintained SDLC was met on every Initiative.

• Responsible for maintaining project plans and documentation.

• Provide technical assistance through client interface and meetings.

• Provided on-site staffing and corporate recruitment solutions to a group of local and large business partners.

• Primary point person for all recruitment functions.

• Actively participated as a member of the Executive Management team to communicate, define and set recruitment direction of each company.

• Collaborated regularly with Senior and Executive Management team on recruitment status, policy and procedures.

• Full life-cycle recruitment to include: job definition, job postings, sourcing, interviews, offer and negotiations, reference and background checks.

• Kept t cost per hire low by reducing unnecessary expenditures in recruitment budget.

Apr. 2001 – Apr. 2002 Bank of America Jacksonville, FL.

Sr. Technical Project Manager

• Full Scale Project management engaging and coordinating vendor support teams for on site support.

• Supported and Managed BOA BAND refresh project.

• Responsible for maintaining project plans through MS Project and project documentation.

• Ensured SDLC was competed on every project.

• Coordinated vendors and branch staff for site and server relocation and processes.

• Responsible for the successful build and deployment of new or upgraded servers for new branches.

• Provide technical assistance through client interface and meetings.

• Ensure invoice accuracy and prevent TCR aging.

• Responsible for procurement of equipment ranging from desktop PC’s to client servers and when necessary, office furniture.

• Coordinate and assist with Production Troubleshooting/Problem Resolution

• Maintain weekly and monthly status reports to management staff and business partners on project status.

• Managed the development of team by ensuring that the project tasks are in line within the company and client’s best interests, keeping security at the highest level.

• Managed complete budget and workbook analysis.

Mar. 2000 – Apr. 2001 Enterprise Integration

Jacksonville, FL.

Project Manager - Contract

• Provide full-scale project management duties for Bank of America.

• Coordinate responsibilities to vendors and branch staff through conference calls for relocations and process.

• Maintained MS Project plans for senior management for ongoing projects.

• Strong knowledge of software installation and distribution technologies

• Provide complete budget and workbook analysis.

• Maintained SDLC within departmental budget guidelines.

Nov. 98 – Mar. 2000 CompuCom Systems Inc. Jacksonville, FL.

Network Engineer, LAN Administrator, and Supervisor

• Provided on site technical, LAN and project management support to contract customer (CIGNA P&C and CHC offices)

• Maintained and supported both branches with technical support while supporting end user requests.

• Created and maintained project plans using MS Project.

• Maintained accurate weekly status reports to CIGNA management staff.

• Coordinated Y2K migration and upgrades for both branches keeping both upper management and end users informed of problems and progress.

• Obtained supervisor position within a year of service at local branch, reporting to new area manager. Responsible for employee evaluations, payroll, daily reports and utilization review.

Mar. 1998 – Nov 1998 Claims Administration Corp. Jacksonville, FL.

Data Center Shift Supervisor

• Provided on site technical support to mainframe computer operators.

• Maintained daily reports for Sr. management staff on all jobs processed and failed.

• Supplied detailed events and step-by-step process of recovery and completion of the failed jobs on the system.

• Maintained quality assurance inspections of all out going media as prescribed by the U.S. government and Mail Handlers Association.

• Started, developed and maintained new projects that would prove cost effective for the company. This saving was implemented into all three shifts and still is in effect today.

Feb. 1996 – Mar. 1998 Scott Alarm Co. Jacksonville, FL.

M. I.S. Technical Support specialist (Help Desk), Inbound Telemarketing/Customer Service Manager,

• Responsible for setting up 30 branches across SE with WAN/LAN network capabilities, installation of production software and training new users.

• Fully proficient on Client Interactive Technologies Contact Center platforms and Applications

• Complete installation of Panasonic (KXTD1232) phone system and programming.

• Responsible for implementation of M.I.S. Help desk, providing hardware and software support to end users in house as well as 30 existing branches, providing documentation on open and closed issues.

• Developed and implemented new project team working with marketing management team on new strategies, providing documentation to senior management team on production reporting from 30 branches.

• Supervised and managed 25 employees in Inbound C/S - T/M in a Contact environment, maintaining payroll and employee evaluations. Provided senior management team on phone queue statistics and production.

Education: 1978 - 1982 Florida State University

Tallahassee, FL.

• B.A., Business Administration

Minor Computer Science.

Graduated Summa Cum Laude.

Achievements: Mandarin SDA Church Board of Directors, Director of Church Growth, 6th. Year

May, 1996 Panasonic KXTD 1232 phone installation and programming.

Professional Overview:

An enthusiastic, highly motivated professional with over twenty years experience in virtually all aspects of information services, recruiting and management. I have analytical problem solving skills as well as strong mediation skills. I possess capability to develop cooperative working relationships while coordinating with various departments to achieve objectives and goals.

Qualifications/

Skill Sets:

• Skilled in requirements gathering, project planning, project delivery management and execution.

• Solid understanding of Nexus, Clarity and Planview timekeeping applications.

• Experience in Waterfall and Agile Practices

• Solid understanding of Image File Exchange and file transfer execution.

• Proficient in the installation of Document Management and data capture software.

• Experienced in all types and models of document scanners and installation processes and procedures.

Able to prioritize and handle multiple tasks and projects simultaneously.

Strong leadership, technical, business and team building skills

Skilled in managing client relationships/interfacing with line-of-business management and customer support skills.

Solid understanding of Vendor Management.

Strong understanding of cost/benefit analysis, project budgets, and analysis of the financial position of projects.

Complete understanding of SDLC

Negotiation and Proposal Presentations skills.

Change Control & Management

Solid understanding of Corporate Recruiting and Staffing

Standards & Regulatory Adherence

Proficient on Pentium PC’s and clones software, hardware and peripherals.

Familiarity with infrastructure technologies including: Networking, Servers, Storage, Virtualization, Messaging, Enterprise applications, and Infrastructure service providers

Solid understanding of outside and inside sales.

Panasonic KXTD1232 KSU and KXTD1250 Voice Mail systems.

Proficient with configuration/installation of infrastructure including cabling (data/voice), twisted pair (RJ45) and coax.

Contact Center Voice Platforms (i.e. ACD)

Working knowledge of the Spectrum ACD, Avaya PBX/ACD and the Cisco Call Manager.

Functional understanding of Contact Center platforms (IVR, CTI, Voice Carriers, ACD/PBXs, etc

Experience on IBM 3060, 3090, and 9370, HP960/3000, Digital Vax 6210, and MicroVAX 3800 mainframes and midrange systems.

Strong Knowledge of JCL, TSO, CICS, JES2, Windows 2000/NT and XP and Windows 7, MS Office, MS Project, MS Outlook, Power Point, MS Access and Visio.

Experience in Cisco – routers, hubs, switches and CSU/DSU products, including configuration, and installation.

Knowledge of Networking through Novel 4.0, LANtastic software and Hughes Network Systems Vsat terrestrial and digital landline communications.

• Strong oral, written, presentation and interpersonal skills.

References Available Upon Request

Contact this candidate