Customer Service Manager
Resume:
Wanjeanier Alexander
** ******** **** ***, *****, GA 30141
*********@*****.***
Objective: To secure a career with a Fortune 500 Company that facilitates personal and professional growth.
More than 20 years’ successful experience in customer service and support with
Profile
recognized strengths in account maintenance, problem-solving and trouble-
shooting, sales staff support, planning/implementing proactive procedures, and
systems to avoid future problems.
Possess solid computer skills.
Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft
Word, Windows 95, MS-DOS, AS400 and Windows 3.1, Total Systems, and TM
Suites, FDR, AS400,and Intergis Routing Program, Total Recall, Oneil Systems,
Great Plains Accounting System, CheckPoint Systems.
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Develop plan, conduct audits and variance analyses, process payroll and payroll
tax reports and filings, and maintain/update accurate inventories.
Trained and downloaded Merchants on various terminals; “Hypercom’s,
VeriFone, and Lipmann Nurits.
Reduced customer collection by 110%, from $200,000 to $1.5 million collected on
Synopsis of Achievements
accounts.
Audited accounts and raised billing revenue from $60,000 per month to $300,000
per month.
Increased contract renewal rate from less than 40% to 100% renewal.
Increased delivery time to clients and satisfactory survey scores from client.
Increased account maintenance from less than 10% to 100% accuracy.
Monthly Reporting increased from 50% to 100% accuracy.
G RM Information Management Srvs, L ithia Springs, GA 2010 - Present
Employment
Office Manager - Administrator
Process and receive customer orders.
Dispatch drivers and process work orders.
Maintain Accounts Payables and Account Receivables.
Generate and mail invoicing of all clients.
Open and close new or existing accounts.
Monitor employee time cards and resolve any time card
discrepancies.
The general office manager is responsible for maintaining the
efficient operation of the office
Selecting, hiring, and training highly qualified employees.
A fter Hours Formal Wear, A tlanta, GA 2004 - 2008
Transportation Mgr. & Customer Service Supervisor
Responsible for managing the transportation department.
Hire, train, and supervisor a team of 35 employees.
Managed schedule of routes.
Ensure customer goods move from production through the
supply chain to the end user.
Establish quality transportation services.
Develop partnerships with outside carriers in shipping.
Manage performance of branch employees with emphasis
on productivity, efficiency, and service delivery.
Lead all distribution and transportation planning and
strategic activities.
Recruit, interview, select, train, motivate, coach, and
mentor shipping clerks and transport drivers.
Assist in the identification and implementation of continuous
improvement opportunities and customer satisfaction
opportunities.
Education Future Leaders Program (FLP)
Management Essentials
Devry Institute; “Business Information System”
EEO
HR Initiatives
Driver Safety
References Furnished Upon Request
Contact this candidate