Customer Service Sales
Resume:
SHIMONE HARRIS
ST. LOUIS, MO. 63115
E-MAIL: *******.********@*****.***
OBJECTIVE:
Seeking an opportunity to utilize my skills and education in a challenging work environment that offers both career development and potential advancement.
EDUCATION:
Beaumont High School St. Louis, Mo.
High School Diploma
WORK EXPERIENCE:
2014- Present Outsource Group Earth City, Mo.
Insurance Billing/Collections Assistant II
Perform follow-up insurance billing and collection activities on claims.
Make calls to insurance companies or utilizes payer websites to verify accuracy and completeness of claims.
Resolve rejections and denials.
Expedite payments from various payers for physician’s services.
2010-2013 US Bank St. Louis, Mo.
Collection Account Representative
Answering inbound and outbound calls on dialer system
Maintain account speed of 25 accounts a hour
Handled not only delinquent but also customer services calls
Placed customer on repayment programs
Responsible for collecting over $700 dollars a hour
2009-2010 World Omni St. Louis, Mo. Account Representative
Responsible for collecting on account 1 – 45 days delinquent
Skip tracing to locate customers
Answering inbound and outbound calls on dialer system
2008-2009 Express Scripts St. Louis, Mo.Account Representative
Answering inbound and outbound calls
Accountable for mailing prescriptions
Enter data for customer prescriptions
Assist clients in collections
2006-2008 US Cellular Urban Media Group St. Louis, Mo.
Team Leader/Sales Representative
Answered inbound calls
Responsible for individual executive of tact to achieve assigned quotas
Required to accurately complete all sales and service paperwork
Responsible for ensuring that the rules of the sales process are being followed
SKILLS:
Typing 35- 40 wpm
Proficient with invoicing, payments, collection and receivable procedures
Advanced knowledge of electronic medical record (EMR) and Practice Management Systems
Customer service skills
Call Center inbound/outbound
Excellent oral and written communication skills
Strong problem solving skills
Detailed oriented and strong organizational skills
Knowledge of HIPAA compliance
Contact this candidate