Project Management, Operations, OM tool

RESUME

Sneha Kothale-Kaimal Email: *******.*****@*****.***

Phone#: 096********

Work Experience:

Promoted to Officer Designation since January 2014.

Jan 2012 Till Present: Working as Senior Associate with Anthelio Business

Technologies (Formerly known as The Conjoin Group).

Roles and Responsibilities:

Administration and management of locations Manage installation, upgrade and

commissioning of hardware and software necessary to keep the network

running and accommodate new requirements.

To maintain Ticket logs for each area of troubleshooting for each customer.

Ensure proper documentation of client issues in the ticketing tool,

policies, procedures and changes for reference.

Fault, Configuration, Inventory, Capacity and Performance Management of

client network and components.

MAC, Voicemail setup, and manage client's Nortel PBX remotely. Follow up

with vendors to get job done from vendors.

Ordering, procuring of telecom assets as required by customer. Find best

possible quote for the customer.

Nortel Telephony Manager installation and troubleshooting experience

Working on: OM tool, Microsoft Excel, Microsoft Outlook, Calls to Client

and Vendors like Bell, ROVA.

June 10 Till Dec 2011: Working as Senior Associate with Anthelio Business

Technologies (Formerly known as The Conjoin Group). Working on customer

named Motorola (Both Solutions and Mobility), and Anthelio in updating and

solving the queries of end user's in Order Management tool (OM). Also

procuring orders for the clients and making changes to their current plans

and features.

Roles and Responsibilities:

. Manage Wireless orders and/or repair tickets as assigned in an effort

to provide the customer with end-to end service

. Provide remote solutions whenever possible if defined in customer

agreement. (Senior

Analyst)

. Ensure resolutions meet customer needs and expectations as defined in

service level

Agreements

. Ensure updates for customers are provided in a timely and accurate

manner

. Accurately record and maintain complete documentation of all Wireless

orders and repair

. tickets

. Maintain updated documentation of all relevant customer site and

vendor information

. Provide reports and other documentation for the Managed Services group

as requested

. Escalate to the Team leader, UM - Managed Services any issues that

cannot be resolved

within a reasonable time frame.

. Assist in "miscellaneous" duties as required.

Working on: OM tool, Microsoft Excel, Microsoft Outlook, Calls to Carrier

Vendors like AT&T, Verizon, T Mobile and Sprint (if needed)

Have Received 3 awards within current tenure in the Organization:

1) Star of the Year 2014

2) Applause award (from CEO of Avotus) Dec 2014

3) Fastest Performer (September 2010)

4) Star of the Month (for March 2011)

5) Lage Raho Award (September 2011)

Attended the Diversity and Inclusion Award Ceremony hosted by NASSCOM in

Bangalore, December 1, 2011.

Aug 08 till Feb 10: Worked as a Trainee Junior Analyst with Global Sourcing

Group. Analyzing and optimizing the Wired Telecom Services (MB, FB, ISDN

BRI, and ISDN PRI). Projects handled are Johnson and Johnson, Brookfield,

Hess Oil. Have experience of handling the Expense Management Tool (EM) and

also on MS Excel and Outlook. Built inventories and reports for the

particular sites in MS excel and performed the optimization, analysis and

audit.

Roles and Responsibilities:

. We work on complete lifecycle of Telecom Expense Management.

. Analysis of Telecom Bills and maintaining database.

. Per the Contract performing Audit on bills.

. Recommendation of savings after Ring Test and Tech Survey results.

. Assisting the team in analyzing data.

. Based upon future needs and current usage of client needs, proposes

solutions to optimize cost savings.

. Resolve problems arising from customer complaints, unusual requests

and inquiries during the operations.

Working on: Microsoft Excel (Pivot, Lookup, etc.), Microsoft Outlook

Strengths:

. Self-Confident, Creative and Responsible.

. Quick Adaptability to changing trends and technologies.

. Excellent communication and interpersonal skills with well

developed team Interaction skills.

. Good analyzing skills.

. A systematic, organized, hardworking and dedicated team

player with an analytical bent of mind determined to be a

part of a growth-oriented organization.

Educational Qualification:

. B.Tech in Computer Science and Technology with 6.85 Grade Point

Average (GPA) - 2008

. HSC from Maharashtra State Board with 54.66% - 2004

. SSC from Maharashtra State Board with 74.66% - 2002

Personal Details: Provide on request.

Sneha Kothale- Kaimal

Contact this candidate