Manager Sales
Resume:
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Austin, Texas *****
*******.****@*****.***
Patrice West
OBJECTIVE Interview with hiring manager for the current position.
SKILLS & Sales Account Executive, Sales Consultant, Quality Assurance Manager, Buyer/Planner and Material
Coordinator.
ABILITIES
EXPERIENCE CONCIERGE ACCOUNT EXECUTIVE TIME WAREN CABLE AUSTIN TX
February 2014 to March 2015
. Work with apartment property management to organize marketing presentations.
. Attract new customers and upgrade existing customers.
. Promote products and services by attending TW Cable sponsored events and street fairs.
PLATINUM BUSINESS CERITFY SALES CONSULTANT AT&T AUSTIN, TX
September 2009 to February 2014
. Strong negotiation skills, confidently and aggressively seek new business.
. Create and maintain business accounts.
. Ensure that customers have products that enhance their business.
QUALITY ASSUARANCE/MANAGER AT&T AUSTIN, TX
March 2007 to September 2009
. Managed 5 to 10 teams of 15 representatives.
. Actively manage the performance of the teams, by sharing best practices.
. Seek and take action on improvement opportunities by training representatives.
. Development as needed to insure representatives meet overall monitoring goals.
NEW HIRE MENTOR/TRAINER AT&T AUSTIN, TX
October 2005 to March 2007
. Mentor 5 to 10 teams of 15 new hire representatives on billing and CPS systems.
. Mentor new hires on protocol of taking and deescalating calls.
. Take escalated calls for representatives that are unable to resolve customer’s issue.
CUSTOMER CARE REPRESENTATIVE AT&T WIRELESS AUSTIN TX
November 1999 to October 2005
. Receive inbound calls from customers.
. Help customers select the best calling plan.
. Resolved customers’ billing inquires by using AXYS billing system.
. Troubleshoot nonfunctioning cellular phones for customers by using AXYS and CBIS
BUYER/PLANNER APPLIED MATERIALS/CDI AUSTIN TX
February 1999 to November 1999
. Responsible for maintaining a consistent, on-time materials flow.
. Meet production schedule and customer request, by planning and buying materials.
. Minimizing inventory investment by using Oracle and Lotus Notes.
. Review of weekly MRP.
. Weekly clean room protocols followed.
ADMINSTRATIVE DISPATCH/TECHNICIAN APPLE COMPUTER/ADECCO AUSTIN TX
September 1998 to February 1999
. Receive inbound calls from technicians, customers and service providers.
. Assist service providers with troubleshooting by using ARTS to find comtia modifiers.
. Use ARTS to find engineering codes.
. Dispatch service providers out by using VANTIVE to assist customer with nonfunctioning Apple
. Give status on repairs to customers and service providers by using the intranet.
. Use Quarter-deck mail, quote prices and sales parts to service providers and customers.
ENGINEERING TECHNICIAN/FACILITIES SPECIALIST APPLIED MATERIALS AUSTIN
TX
June 1997 to August 1998
. Develop and redline operation method sheets (OMS) by using PhotoEhancer and Corel Draw.
. Implemented redesign of Controller Integration and Feeder Line.
.Used Turbo MM, PowerPoint and Brady Label Markers.
MATERIAL COORDINATOR/PLANNER MANPOWER/APPLIED MATERIALS AUSTIN
TX
May 1995 to September 1996
. Review MRP weekly. Weekly Clean room protocols followed. Open and closed work orders.
. On-time materials flow to meet production schedule. Work closely with IPC manger.
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MATERIAL HANDLER DELL COMPUTER AUSTIN, TX
October 1993 to April 1995
. Order and expedite materials through receiving and incoming inspection process.
. Insure materials availability for production by using Empact, electric pallet jack and fork lifts.
IBM Repair Technician Austin, TX
September 1991 to October 1993
. Repaired, inspected and tested printed circuit boards.
. Shipped boards out to customers.
Security Officer Barton Creek Mall Austin, TX
January 1989 to September 1991
. Informed clients of emergency procedures.
. Maintained accurate bookkeeping for various facilities
. Reschedule officers that call off shift.
. Dispatch patrol officers to emergency calls.
EDUCATION LANIER HIGH SCHOOL AUSTIN, TX
PROFESSIONAL CAREER CENTER AUSTIN, TX
AHP FORT COLLINS, CO
FREIGHT BROKER TRAINING SCHOOL CLARENCE CENTER, NY
Define and deliver goals and expectations to new hire employees; by holding weekly staff
COMMUNICATI
meetings.
ON
Created and implemented a process to help representative's efficiently and effectively
LEADERSHIP
drive down the average time they are on a call with the customer.
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The "Fish Philosophy" implemented to energized and encourage good personnel morale.
Accomplish task with round table discussions and daily positive e-mails.
REFERENCES CINDA ARMSTORNG – AREA MANAGER- 512-***-****
JOSE SANTIAGO – RETAIL STORE MANAGER – 512-***-****
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