Manager General Hotel, 21 years Experience
Resume:
SHAHRYAR TARIQ KHAN
Suite ***, Kabul Serena Hotel
Kabul, Afghanistan
********.****@******.***.**
Proven track record of over 5 years as a Hotel General Manager; with strong
interpersonal skills and the ability to lead and motivate a large team of
individuals. Overall, 20 years of extensive experience in the hospitality
industry, both in the U.S and in Asia. Opening experience in several
restaurants at a 5-star level. Experience in consistently delivering
results that contribute to the overall success of the hotel, by
accomplishing performance objectives focused on business revenues and guest
and associate satisfaction. Impeccable personal presentation with strong
organization skills and the ability to be proactive in the most challenging
and demanding work environment. Fluent in reading, writing and speaking the
English language.
PERSONAL INFORMATION
Born January 14th, 1968
Citizenship: Pakistani
Marital status: Married, 4 kids
Educational Qualifications
Johnson & Wales University, Providence, Rhode Island, U.S.A
Bachelor of Science in Hospitality Management 1993
Associate in Hotel Restaurant Management 1992
. Internship at Johnson & Wales Inn, Providence, Rhode Island
U.S.A and T.F Green Airport Hotel, Providence, Rhode Island
U.S.A
. Grade Point Average 3.5
. Tutored student groups in the University
5 Years Experience with Hyatt Hotels USA
Hyatt Regency Washington DC, U.S.A (On Capitol Hill) 836 Rooms
Washingtonregency.hyatt.com
* Front Office Agent: 1993 to 1994
Responsible for Check in and Checkout process of Hyatt guests. Duties
included Regency Club and Guest Services.
* Assistant Restaurant Manager: 1994 to 1995
Responsible for day-to-day operation of a full service restaurant (180
seats), room service and a bar. Supervised a staff of 30 employees. Duties
included scheduling, payroll, service and promotion of Hospitality Suites.
Hyatt Regency Houston, Texas U.S.A 968 Rooms
Houstonregency.hyatt.com
* Assistant Food and Beverage Manager: 1997 to 1997
I was responsible for the day-to-day operation of two restaurants and two
bars.
* Food and Beverage Manager: 1998 to 2000
I was responsible for the day-to-day operation of a full service restaurant
(240 seats), a Rotisserie restaurant (140 seats) and two bars. Supervised
and trained a staff of about 50 employees, two assistant managers and two
supervisors. I worked closely with Public Relations in developing marketing
tools, in room pieces and menu inserts. Duties included scheduling,
forecasting and payroll of staff.
* Diploma in "Interaction Management" course by Hyatt University.
* Completed "Short Course" by Hilton School of Hotel Management, University
of Texas in Houston.
12 Years' Experience with Serena Hotels Pakistan
Islamabad Serena Hotel, Islamabad, Pakistan 197 Rooms
http://www.serenahotels.com/serenaislamabad/default-en.html
*Member of Leading Hotels of the World
* Assistant Director F & B: February 2002 to April 2003
Involved in the opening of this brand new "5 Star Deluxe" hotel in the
city. In charge of overseeing the operation of two full-scale restaurants,
one cake shop and a lobby bar. I was heavily involved in training of staff,
ordering of equipment, menu engineering and planning the layout of
equipment.
Quetta Serena Hotel, Quetta, Pakistan 144 Rooms
http://www.serenahotels.com/serenaquetta/default-en.html
* Director F & B: April 2003 to September 2004
Incharge of overseeing the operation of two full-scale restaurants a lobby
lounge and a seasonal BBQ. Involved in training of staff, food promotions
and menu engineering.
Faisalabad Serena Hotel, Faisalabad, Pakistan 144 Rooms
http://www.serenahotels.com/serenafaisalabad/default-en.html
* Director F & B: September 2004 to April 2007
Incharge of overseeing the operation of two full-scale restaurants a lobby
lounge and a seasonal garden BBQ. Involved in training of staff, food
promotions and menu engineering.
Quetta Serena Hotel, Quetta, Pakistan 144 Rooms
http://www.serenahotels.com/serenaquetta/default-en.html
* EAM Incharge F&B: April 2007 to January 2009
Overseeing the operation of the F&B department and assisting the General
Manager in overseeing the operation of all other departments of the hotel.
* Resident Manager: January 2009 to December 2010
Successfully ran the operation of the hotel in the absence of the General
Manager. I was heavily involved in upgrading of product and services and
security of the hotel.
* General Manager: January 2010 to August 2012
I oversaw the operation of the Hotel. I was heavily involved in upgrading
the product and its services. Oversaw a staff of 250 plus employees.
* Cornell University School of Hotel Administration
Attended Management Development Programme on "Managing Strategic Growth and
Leadership in Emerging Markets"
Kabul Serena Hotel, Kabul, Afghanistan 177 Rooms
http://www.serenahotels.com/serenakabul/default-en.html
* General Manager: September 2012 to Present
This brand new hotel by Serena opened in 2005. I am overseeing the
operations and am heavily involved in the training of local staff. The
hotel is a favorite of Ambassadors, Heads of NGO's, Government Ministers
and Foreign Delegations. My strong interpersonal skills makes our guests
feel welcome and at home.
References available upon Request
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