Customer Service Representative

Stephen Thomas

**** *. **** *. ***.

Tulsa, OK **145

Phone: 918-***-****

Objective: To obtain an HR position that allows me to put my unique skillset to use.

Highlights of Qualifications

• Associates Degree in Psychology.

• Coursework in Human Relations, Abnormal Psychology, Child Psychology, etc.

• Selected as beta tester for new phone systems.

• Over 10 years experience using Microsoft Office programs (Word, Excel, Outlook,

PowerPoint).

• Proven skill in helping people resolve problems.

• Self-motivated and confident in decision making abilities.

• Demonstrated skill in teaching and training others.

• Knowledge of medical terminology, insurance guidelines and ICD-9.

• Very well organized and reliable.

• Two years of payroll and bookkeeping experience.

• Chosen as participant in Pilot testing program for Contact Center.

• Selected as mentor to help guide new associates.

Education

• Associates Degree in Psychology from Tulsa Community College

• Extensive Psychology classes

• 3.5 GPA

• Speech, Excel, Human Relations, Business courses

• Planning on further education in this or related fields

Relevant Experience

• Experience dealing with difficult problems for individuals.

• Tested new systems before company-wide launch.

• Supervised small groups and resolved disputes.

• Acted as liaison between separate departments in order to solve problems.

• Helped resolve difficult issues both in-person and over the phone.

• Knowledge of medical terminology and insurance.

• Prepared payroll and expense reports for small crew.

• Used Excel, Word, Outlook, and QuickBooks to achieve goals.

• Demonstrated effective team dynamics with co-workers.

• Mentored and trained co-workers.

• Efficiently entered data into records with proven typing skills (80+ WPM).

• Helped customers in Collections develop solutions to bring acct current.

Employment History

2014-2015: Customer Resolution, Regional Medical Lab, Tulsa

2014: Customer Service Representative, Arvest Bank, Tulsa

2011-2012: Loss Mitigation Specialist, Capital One Auto Finance, Tulsa, OK

2010-2011: Technical CSR, DirecTV, Tulsa

2010: Third Party Verifier, Data Exchange, Tulsa

2009-2010: Payroll/Bookkeeper, Kattz Construction, Sapulpa, OK

2007-2009: Foreman/Payroll, Thomas Tree Service, Tulsa

Contact this candidate